Hello,

Sorry if these are repeated questions and has already been answered.

1. I have submitted my passport renewal application today ([B]4:20 p.m.) via online and my payment status was successful.
However, I did not receive any acknowledgment or confirmation email (yet).

My email address have been checked multiple times and I am confident that my email address is accurate. I have checked my Spam folder and none there. Is this normal to receive a delayed acknowledgment ?

2. May I know how long will it take for the renewal process ? I am hoping to collect it on 14th December but will I be notified once it is ready for collection?

3. Will I need to make an appointment via https://sto.imi.gov.my/STO/booking.php for passport collection ? Or just walk in ? I have chosen my collection centre as Kajang.

Thank you.