they need to answer and at the same time reply whatsapp channel, kasi chan la......
anyway it's RM10 and go maxis centre

it's RM10, still it's considered replacement not convert from physical sim, but at maxis waiver empowerment among staff is quite relax , ikut budi bicara

no la...maxis where got outsource... for TS case is lapse je , the CS need answer call and jaga whatsapp channel , quite common

No la..... contract staff under Brandt, ASK, etcs je....they doing payroll for Maxis
It's not outsource

yeap, brandt is 1 of the payrolling company for maxis, still will have maxis benefits like employee plan subsidy , service is horrible because of many factors 1 is very poor working culture, every dept there seems like to push away the work doesn't want to help solve customer issue.
so dept like CS have no proper guidance and support from other dept to solve they'll just goreng goreng la....exceptional cases escalation goes to hot then only will help issue where manager come out, else? slow slow wait la

tak baik tau kutuk ex company that u got fired from....

yeap, it's considered sim replacement, its a valid charge don't agree just stay on to physical sim je, if you change new phone want a new esim also need request a new esim to scan the QR ya another RM10