The staff just went MIA.

Why should I contact WhatsApp CS if this is the kind of service I'll be expecting?

Maxis, you're answerable to this.



This post has been edited by patienceGNR: Jul 20 2022, 11:36 AM

Wait long long 😬

If I recall correctly, sometimes they reply after 1 hour too, better to just call their CS

they need to answer and at the same time reply whatsapp channel, kasi chan la......
anyway it's RM10 and go maxis centre

I thought the esim is free if you convert from physical sim.

Buy new sim is around rm10, should be same

it's RM10, still it's considered replacement not convert from physical sim, but at maxis waiver empowerment among staff is quite relax , ikut budi bicara

Thanks for sharing. I will go there ask for waiver if they allow. Good paymaster and use so long dy, switch to eSIM kasi chance lah... haha.

This what happens when outsource to third parties...
They needed to cover many clients.... Minimum staff maximum usage 😁

Ask them little technical stuff...
All don't know....

This post has been edited by nexona88: Jul 20 2022, 09:49 PM

no la...maxis where got outsource... for TS case is lapse je , the CS need answer call and jaga whatsapp channel , quite common

Outsourced to Brandt International if I recall correctly.

This Maxis whatsapp bot is basically for annoying us so we go offline. Can never solve any issues.

No la..... contract staff under Brandt, ASK, etcs je....they doing payroll for Maxis
It's not outsource

Is it? after losing my job, i went to interview at brandt, they say maxis live chat wor. but whatever lah. either way, it's horrible service..

yeap, brandt is 1 of the payrolling company for maxis, still will have maxis benefits like employee plan subsidy , service is horrible because of many factors 1 is very poor working culture, every dept there seems like to push away the work doesn't want to help solve customer issue.
so dept like CS have no proper guidance and support from other dept to solve they'll just goreng goreng la....exceptional cases escalation goes to hot then only will help issue where manager come out, else? slow slow wait la

BAHAHHAHAHA haha good old times when I handled enterprise side

Imagine our enterprise side turnover already sky high, you think consumer side how? If you lucky you get a good CS that actually take ownership. Fail the gacha roll and you get some prick that just puts you on mute and go borak2 with everyone else.

Their WhatsApp integration a fuckshit also lol

Why don't you just PM me on Facebook or Whatsapp, or go for some beer and talk about it? HAHAHA. Really need to hear all these shit stories from you

tak baik tau kutuk ex company that u got fired from....

I got better offer la. Their agency paying me quite low and I ended up resigning after 1 year even though my PIC offered to extend my contract

I went to maxis center to change my physical sim to esim they charged me rm10

yeap, it's considered sim replacement, its a valid charge don't agree just stay on to physical sim je, if you change new phone want a new esim also need request a new esim to scan the QR ya another RM10