Hi all,

As you are well aware the iPhone is inoperable (unable to receive calls) with Maxis Network. We would like Maxis to fix the problem we that we don't have to go to the hassle of switching to DiGi or Celcom (both which work with the iPhone).

Please sign the online petition at: Click here: http://www.petitiononline.com/iphoneMY/petition.html

so we can pass it on to Maxis. Let us not be unheard!

Thanks.

switching is no hassle at all, if it does not work, I will switch. simple as that.

This post has been edited by wast8: Sep 30 2007, 08:54 PM

Only if we could keep the same number wast8...only if...

Can u do anything bout it? I mean it's not officially launched here

You just don't get it don't you.
Maxis has no viable reason, or even interest in doing this thing simply because

#1 iPhones are currently released in the states, and only on AT&T
#2 Current iPhones will be made inoperable with the latest update on iTunes. Thats risking your money buying that iPhone
#3 Maxis hasn't signed a contract with Apple to get exclusive deals in paving ways for consumers to use iPhone in Malaysia

This is just odd mate...odd

Uh Jon, for your concern I do get it;

If you've been following the other iPhone thread you do realize that other operators have had the same problem (unable to receive an incoming call) and they've actually PURSUED the problem, and ISOLATED the problem (which turned out to be a hardware related on their side) and PATCHED the software problem within a week for their customers.

Considering the iPhone has sold over a MILLION phones in 3 months and thats WITH the AT&T contract, you'll be daft to think millions of other individuals won't pursue the same course of action now that the iPhone is unlock (stick with version 1.0.2 for now, and trust me, the latest firmware will be hacked eventually). There are HUNDREDS of telcom out there, you think Apple will negotiate with them, and if they do WHEN? The only choice maxis users will have now will be to leave their network if they want the iPhone on an operable basis. They'll be pretty stupid if they don't fix the problem as I don't see an official iPhone launch hitting Malaysia's shores anytime soon.

rofl. even in the US, other network providers are already offering iphone to be used with their network other than AT&T.
if maxis doesn't provide a full working network on the iphone, thats just cynical. maybe maxis network doesn't support all mobile phones after all haha or either theyre outdated.

Your optimism and view is pretty much understandable.

I've been following thread to know of this issue happening to operators in Malaysia. Unsuprisingly AT&T is the single largest telco provider in US, and to top it off knowing that apple/ipod contributes to a large portion of the market power in US, a million phone in 3 month is something within expectations.

The only thing deviant about this purchase even after unlocking is the absurd and rather selfish pricin that individual or companies has put on the iPhone. So in economic terms, less supply, more demand. Right....no. You can go all out with the petition like i say, and if i was half as enthusiastic about people on iPHONE, i'll do the same thing. But putting myself on the shoes of the technical people in maxis, and knowing how effective things can be done, i'll just give props to them if they actually do rectify this problem within this few years.

They won't be stupid if they don't fix the problem, they are just prioritizing rather more important things (spamming your inbox) to put it in a good way, or rather ignorant, the honest way of things moving.

Last i saw, an unlocked phone can go up to RM3000. Of course, if you are genuine about keeping the spare change, hardware unlocking via George Hotz way, or filling in the void of the software unlocking can be a way out. Even so, i've got to give props to the gadget enthusiast in going to the full extend getting the iphone in Malaysia.

wow my gf is studying where exactly you are

anyway actually the unsupported incoming call from maxis is ironic, because both other local telco's works with the iphone flawlessly. and by that, everybody rather switch to a network that works instead of subscribing to a network which requires you to pay for a year or two. malaysians doesnt like to be chained down
as we all know, AT&T had a big loss over the unlocked iphone and consumers has been swarming on other networks other than AT&T.

signed liao

wait n see how lo

more than 2 weeks maxis has been notified i believe

haiksss

Well, 25 signatures so far with lots of dissatisfied comments by Maxis users..I hope we can keep this momentum up. Thanks.

I think this is cute. Complaining about a phone that isn't even supposed to be in Asia 'till next year. So you jacked a phone from the US, ass raped the T&C, and now you DEMAND proper service to be bestowed to your ill-gotten phone? Only in Malaysia...

no offence but why should maxis, or even any other service provider in malaysia, bother about this petition if the iphone has not been officially released outside the US?

No, they don't have to bother, but it would make business sense to fix the current problem. When people here start to pick up the iphone in droves (and trust me they will) and they realize that it is incompatible with their network, their only option will be to switch providers.

For blu3chip, and the other naysayers, I think you're severely underestimating the demand for the iPhone -- please name me a phone that sold close to a million within 3 months of its launched at a price of $599 -- and that was WITH the contract with AT&T. I scoffed at the price of the iphone (come on, a phone for 600!), but the recent price drop brought it within my range and I will be (and so will many others) be purchasing one. A more realistic assessment of demand could be to look at the the number of iPhone sales, and the number of AT&T activated phones -- I am sure the number of non-activated iPhones will surely surpass the number of AT&T activated iphones with the price drop, and the recently released unlock hack.

Simple said, if Maxis doesn't fix the problem soon, I (and others have already done so) will be leaving the network for DiGi. Now, wouldn't it make sense to fix the problem so you don't lose your customers? I can assure you that the iPhone will become one of the most popular phones in the country -- so the telecommunication companies better play along and play it smart.

The question for you blu3chip, and the others -- if you were a maxis customer, and you wanted, or have an iphone, wouldn't you want network compatibility? The petition might not be the complete solution, but at least we're trying, and it might just send the message across. Its better than doing nothing at all; for all we know, it could be the voice of reason and the driving wedge to fix the problem.

---

Added on October 1, 2007, 9:22 pmiPhone yearly sales rate should top 45 million by 2009, says firm

While categorizing its prediction is a bold one, research and investment firm PiperJaffray said Thursday it believes Apple can grow its iPhone sales into a 45 million unit per year business by the 2009 calendar year.

http://www.appleinsider.com/articles/07/06..._says_firm.html


This post has been edited by OmniAtlas: Oct 1 2007, 09:22 PM

The iPhone haven't release here. Why should we care? Stop complaining and change to other telco for awhile.

LOL, 1. I'm not complaining, I'm just trying to explain the petition for those who just can't seem to comprehend WHY theres a petition. and 2. If you bothered to read what I wrote, I did say I would be switching to another telco if Maxis doesn't eventually fix the problem. 3. You're right, you don't have to care, so why are you even bothering reading this post?

I've got a questions which is....
how many ppl here are getting the iPhone?
let say many rich guy here~ erm... 5,000 iphone brought to here?
and let say 3,500 of them are using Maxis.

why should they care? you are only the few % of their customer...
and IF they need to spent some money to fix it...
they rather spent the money to promotion and get more customer~

Lets just say of those 3500 customers they spend about RM ~100 a month on their cell line. So from the 3500 customers alone, maxis gets 350,000 RM. Now multiply that by 12 for the whole year and you get RM 4,200,000 (thats 4.2 MILLION); now what happens if you lose your customer for life?

Thats quite a lot of chump change Phelix, so I think they **should** care.

That is ... if there are 3500 Iphone user in Malaysia using MAXIS...

Are there even 350?

I heard rumours that Maxis will get exclusive deal with Apple for iPhone next year. This came from internal source. Meaning, the phone will be locked to Maxis 012 or 017 only.

God... lol that doesn't seems like a good news at all. I bet a special package tat cost absurd deposit and a insane monthly fee will introduced for tat

If this is something along the line of apple policy i'm not suprised at all.

Knowing that maxis is somehow managed with a slight influence of government, i find it silly if they do not intervene and come out with a funny proposal.

That being said and done, iPhone might just be released to public telco after all. Locking it is like their iPOD /iTunes concept when they started. Look at where they are now after "unlocking" iTunes to the public.

OmniAtlas has a point and like i've mentioned earlier, i totally understand it. But i'm rather conservative on the point that the sales in US reflects those in Malaysia even in the future. iPhone i'd admit is very much the "in" thing among the youths, but not much can be said of those that wants to use a phone as it is. I'm all in for the petition to see what response Maxis give, lets just see if they suprise me with their level of attention given to iPhone for now

im not saying that maxis will just sit back and keep one eye shut regarding the whole iphone issue.

my main point for now is the fact that signing this so-call 'petition' would be pointless as apple have already announced that the asia region would only receive their share of iphones in 2008, with that being said maxis would not do anything about this issue until its official release.

its also pretty obvious that maxis would ensure that its users are able to use this device without any problems in order to sustain their market share among the other service providers such as digi, celcom etc.

This post has been edited by blu3chip: Oct 2 2007, 10:29 AM

i went to TTDI customer centre n talked the branch manager mr. SIVA

no help

Latest news, (thanks Wei!):

updates for Maxis
The last call summary:
- Maxis spoken to Apple Malaysia asked for iPhone test unit(s). Apple Malaysia refuse to help. Their reason is it's not launch here.
- Maxis have no choice but to get ppl bring in hacked iPhone.
- The iPhone are yet to arrive. (supposed to be these 2 days).
- They aware the problem.
- They received many complains.
- The technical department are waiting for the iPhone now.
- Also inform them on the issue happened in Kuwait, emailed the details to them.
- Most part of KL are using Siemen/Nokia hardware, but certain part of Subang Jaya are using Ericsson.
- The theory now is, if it is Siemen/Nokia hardware issue, then it might work with the Ericsson towers in Subang Jaya. Maybe someone can try around in Subang Jaya? If it is not working still. Then the problem might not be the Siemen/Nokia hardware.

This post has been edited by OmniAtlas: Oct 3 2007, 09:33 AM

I m going to call again now

i hope those that need maxis attention

pls take up ur mobile n dial 123

The point everyone missed who says this is a waste of time is that local telcos here do not lock the majority of their phones to a contract.

A user would *expect* any phone he/she purchase complying to the GSM standard to work with ANY of the local networks.

Another point worth looking is that telcos have agreements with other telcos to enable global roaming for all of their users (who are using many different types and brands of mobile devices) so the more devices they support, the more deals they can make to each other (this is a very simplistic correlation). So its to the benefit of perception and value that all devices are supported in one way or the other (and in this case, a phone made by Apple) so customers would gravitate towards a particular telco.

Hosting a closed network benefits no one, unless you have significant benefits or technological features (DoCoMo).

Good news -- Maxis got back to me and they have received their iphones. They are now in the process of testing and fixing the problem.

Hopefully all of this will be resolved soon.

---

Added on October 8, 2007, 7:54 pmUp to 53 signed, thanks guys, I'll pass the word to Maxis.

This post has been edited by OmniAtlas: Oct 8 2007, 07:54 PM

can someone explain whats this about

can you go read from page one, instead?

no worries i will switch to digi and use my old phone to redirect to digi. if digi works. more power to them,

Well guys, I think all is well now. Your many complaints have led to Maxis fixing the problem. Although not all areas are fully compatible with Maxis, I'm sure with time, this will also be fixed.

Good job.

good effort, i would say....

I guess can consider nationwide

anyone discover any "grey" area???

Just received an email from a family member who works at Maxis... The link seems broken though...

Unlocked iPhone cannot received incoming calls and complain??

I don't get it. It's officially registered under AT&T telco and now you complain to unofficial telco?

Well, if it affects Maxis's business. Yes Maxis will definitely take action man..

Business is business.


Note: Just my personal opinion. I am not from Maxis

signed te petition, hope maxis will do something! All the best to maxis users here.

it's already done

link is not broken... its an intranet/secured website....

It is OFFICIAL NATIONWIDE for MAXIS

I got the call already

It's amazing what you can do if you threaten a large company's bottom line

MAXIS USABLE iphone!!!!!

anyone interested in buying an iPhone for only rm2000 flat. These phones are guaranteed usable for maxis users. Make and RECEIVE CALLS. Also make and receive sms. Contact me on 0172830717. Or email at doris_duke@hotmail.com.

I'm too desperate about it and can't stand to send an email to maxis customer service yesterday evening. I just jokingly ask them why not compatible with iPhone and hint them they'd lost a lot of customers if they never take any action.

This evening I receive a call from Maxis customer service, telling me that iPhone can be use with Maxis without any problem. I asked further whether it's certain places around Klang Valley, and she said "everywhere". So I double confirm by asking her "So would it be just as same as other cellphones", she answered "yes". YES!! I guess finally Maxis realized the problem they're facing.

Well I saw ppl arguing over whether the incompatibility does affect Maxis or not. But I found out one point, eventually Apple iPhone will be coming in to Malaysia, and by that time all telcos will be fighting over it. Celcom has taken the blackberry, so Maxis and DiGi would be desperate to sign contract with iPhone. So if Maxis never take action to make themselves iPhone-compatible, they will be out of the picture. Imagine how much money they're losing by then.

I do doubt what she said is 100% true, but I do believe Maxis customer service won't simply brag, maybe the service is not as robust at the moment. I'd give them another month 'til x'mas, then I'll get an iPhone for myself as x'mas pressie

Anyone can offer me the best price and willing to give at least 1 month one-to-one warranty?

no1. did steve /any apple inc rep. tell u malaysia is the "listed" country for ASIA iphone launch?

no2. Maxis already resolved it, if you have doubt.. pls walk in & deem for a written black & white

no3. BEST price + 1 month 1 to 1 ? GOOD LUCK

Hear, hear!

Customer is king, and if the Maxis slave disobeys, we spank them..!!

NATO larrrrr

i sms'ed you today. Not even a reply.

i gonna send u a free ring tone .... it's recorded from a fish that sings, the fish is a tuna.





This post has been edited by eye: Dec 5 2007, 10:32 PM

It's really good to hear that finally MAXIS is fully nationwide iPhone-friendly.
COOL!

iPhone doesnt have 3G, rather EDGE...
This means that to utilize the wireless broadband the telco of choice is actually... DIGI?

What you guys think?