Hi all. I've purchased a new grade AAA Sony Ericsson HPM-82 headphone 2 weeks ago from a seller in garage sales. When i've first insert/plug-in the headphone, the connector broke and the broken piece even stucked inside my Sony Ericsson w610i. Luckily i was able to retrieve out the broken piece. Seller agreed to change a new one for me and we've just changed it today. When we first tested out, we only plug in the new HPM-82 on the phone and my phone shows HPM-82. Then i thought the new one was fine and is working perfectly. I thanks the seller and left.

When i reached home, and plug-in the new warrantied headphone and tried to play music the handphone shuts down automatically. When i try to turn on the phone by pressing the 'Power' button, it can't even be turned on . The phone only turned on when i charge the phone with the original battery charger that came with my phone. At first, i thought the auto shutdown may due to not enough battery. But after charging my phone to 100%, i plug in the newly warrantied HPM-82 headphone, again it automatically shutdown my phone. Phone cannot be turned on even pressing the power button. Again, only can be turned on when charging with my original battery charger.

After turning on my phone, this time i tried using my original HPM-70 headphone that came with my phone when i first purchased it. My handphone works flawlessly, i can hear music and works as normal.

According to seller, she can't help because when we tried the newly warranty headphone it works. But, i was too careless that i did not test it by playing music. I would like to know, on such cases what can one do? Can a warrantied item still be warrantied? Should i just accept it as bad luck . Thanks.

Edit
Sorry i didn't notice this thread was posted in resource centre. I intended to post it in dispute. Can mod help me to move this? Thanks.

This post has been edited by Archaven: Sep 28 2007, 10:16 PM

Thread Moved from Trade Zone Resource Centre

i think if the seller promise a warranty for some amount of time he/she got to obligate to how long the warranty is .....even if u had check the item on spot (COD) and it work perfectly and then the problem only occur after that!!! and that is my opinion lar~

If you read properly, i mentioned that i assume the headphone worked when i saw the HPM-82 word came out on my phone. For your information, Sony Ericsson headphones came with 2 portion. 1st portion is the ear plug with a phone jack. The other portion is the connector that connects the headphone jack and the other end to the phone port connector.

Actually because seller is very busy, so i managed to get her to change it by today only (after 2 weeks). The warranty is 1-to-1 change for a period of 1 week.

As you mention is an AAA HPM-82. What I can say is, what you pay is what you get. The malfunction of the HPM-82 might be the reason you can't turn on your phone. Maybe you should test the HPM-82 on other SE phone before head on to the seller and request a change.

I use back my original HPM-70 that came with my phone when i first bought it, no problem can listen music, no shutdown anything. The firstly bought HPM-82 works although the connector broken when i first plugged in. Thanks for your advise though i don't have any friends that can test it . But if use the HPM-70 the phone works, can listen music and no shutdown then shouldn't that confirm it's the headphone?

This post has been edited by Archaven: Sep 29 2007, 12:14 AM

Sometimes it's the HPM-82 version. If I'm not mistaken, it got 2 version of HPM-82. Older version can't be use on K800i also. I'm not so sure the problem but it will mostly because of the earphone.

Try go back to your seller and request for a genuine one instead of AAA version.

The version is R2A. As i mentioned the 1st headphone works, no phone auto shut down just the connector broken when i first plugged it in. Compatibility is not the issue here. Seller only selling AAA version. Just wanted to know if you can warranty again even the 1st one warranty still faulty. But seems seller, not willing to warranty anymore.

But anyway thanks for your advise

Warranty item can be warrantied again as I used to send my phone for warranty twice and the company charge me nothing.
But the warranty by the seller never stated that as this is an AAA item not genuine one. So, it will depends on the seller after all

well..thats too bad lor...maybe call him refund? and he takes back his item...

Seller is a LYN member organizing sales in garage sales. Not sure if i should complain her though. But apparently it seems they won't warranty a warrantied product? This is kinda rare case but the warranty headphone short-circuited my phone

no, he/she should honour the warranty to u.. u did said that due to his busy-ness, the warranty period is drag to 2weeks rite? use this to counter attack..
what the hell, next time i sell thing then u purposely drag till personal warranty over n change a new set then u dont care edi whether it is faulty or not?

yes...what imperial said is correct...the seller should refund you...

Thanks imperialcs & orenzai for you guys advice. Although the seller dragged for 2 weeks, she did test the headphone on the spot with me. The headphone did show HPM-82 on my handphone. BUT i didn't play any music with it. When i reached home and play music, it TURNED OFF my phone automatically. Seems it SHORT-CIRCUITED my phone. Then the next time i plug in the headphone connector it won't show any HPM-82 but turned off my phone.

I was wondering a warrantied item can still be warranty or not?!. According to seller, she can't help me anymore. She said when she test on spot with me it works.

So it means a warranty product cannot be warranty again if it's not working?! I don't want a refund. I want a headphone that is working.

I would try contacting her again and see if we can resolve this peacefully. Otherwise it would leave me with no other choices

As long as the product is in warranty period, you can claim as many times as you want if it still fails.

To TS, can you try removing the HPM-82 earphones and replace them with your own earphones (whatever earphones you have at home), see whether if the shutdown problem still happens. I just suspect the earphones might be faulty, not the whole unit. Just give it a try and share your findings here.

Thanks for your reply sunauto. It's the connector that is faulty. When plugged in, automatically it will short-circuit my phone and turned it off . The headphone (the one with ear-buds) is working flawlessly. I used that and replaced it on my HPM-70 it's fine.

thats not really true wor...i bought usb reverse cable from a shop here(kuching) after changing the third time the person called me to sign an agreement...that agreement was to say that no more changing of item...

hahhahah...wow!!really ka??
that's mean the product itself NOT good....easy huh~!!!! change for other product...complain to the distro/manufacturer...!!!!! u don't need to sign(black&white) anything if u not agree with the terms...

why don't you call sony service center and ask about the warranty? Or if you are around KL area, there is one sony warranty center at midvalley northpoint office tower B.