So I wanted to try digi fiber and apply they ask me to port out so that I still retain the available fiber port.

Then on 22nd march I receive a call from 0379333300 claiming to be from unifi, the guy counter offer me with RM 129 for 300 Mbps. So I told him digi only 100 and free wifi 6 router. So the guy say ok RM 129 and Free wifi 6 router contract 2 years. So i said let me think dulu, he say tommorow will call. Then he call la using no 0379647000

So I malas need to return the white BTU or kena denda RM 500, have to baris lagi and then wait for digi to sambung means no internet for awhile.

SO kasi jadi la took the counter offer

Now here is the problem, April I kena charged RM 168 2018 unifi boost package. So nevermind la maybe need to wait a Month but the guy say April will get the router.

Then May arrive Still kena Charged RM 168 WTH la, so called unifi customer service. The say no such record??? LOL Made a COmplaint now waiting.

Anybody kena such Experience before? And what is the outcome. Customer service say need to wait a week.


*** Update got a call back from the retention team and he ask me whether I wan to take the old offer.

And I was like wtf, I already said that day I wanted to take the offer and told him so if not how can you cancel the port out to digi If I did not accept the offer.

THEN he told me my account cannot proceed that day because my account was suspended and I ask him what do you mean suspend I even paid one more months in advance. He could not explain just say he cannot go thru that day and cannot call me back.

Trying to divert the question so now I told him 2 months already overcharged me how? He told me to call billing team and ask he cannot do anything. I said I will report to MCMC if they do not do anything about it. I told him everything is recorded in the call. And the guy got scared and say he will call back and see what he can do.
Got this mesg lol.

RM0 unifi: Apologize,we require more time to investigate yr report 1-51492123917. Rest assured we'll update u accordingly. Chat at unifi.com.my/chat

This post has been edited by WubWubJiu: May 11 2022, 07:16 PM

Bruh, that call from different department la, that's maybe retention team, you call customer sevice, confirm la mereka tak tahu... same with bank, if you receive call offering lower rate for loan, and than you call back the usual customer service, confirm la depa will said normal loan rate, not special rate...

Not suppose they change my plan ka? And not recorded in the system? I tought all centralise lol. Then CS also say no such record means they can see the record la. Not sorry I dunno know have to ask customer service. Wrong understanding here. Then how ar anybody kena before kena counter offer to cancel the port out but the plan not change to the promised plan?

I got the same call few months back from this number offering RM129 for 300mbps to retain me and recontract 2 years, I accepted and the rate stays the same until now. still RM129

I dunno, but do u have reference for that offer? Email? Report number? Sms? WhatsApp? This day, if ppl said nice and good thing offered to u, better have written proof, if not later... U know la, pusing2 sampai tak habis....

I would say the person who called you up did not do his / her part, already 'Raya mood'

Unifi is a scammer

If unifi called all recorded I think, they can check, because digi called me and ask WHY I cancel port out. I told them kena counter offer...Should have just taken digi now I think better take digi offer can saved alot and trouble.

No reference lol apa pun tiada hope the call recorded la...If not complaint MCMC SKMM or port out balik too digi. Dunno digi still layan me or not lol

terus next bill change to rm 129 ka? Or wait lagi a month or 2. Mine I ask Billing they say no record of such things (DIE) hahaha Now rugi already if port out digi 2 months save RM 136 can budget alot

They make me feel Like they are. Trying to slow the process to earn more haha bad practices not ethical at all or just plain mistake. But since it is all centralise I think la wont have such problem unless really pok silap

You current on 168 300m with unifi tv pack is it? (Before applying transfer

I think is technical issues from tm side, since your current plan bundle with unifi tv and they unable to remove unifi tv pack due to software limitations

For this just complain MCMC about this (force bundle unifi TV + not honoring the retention offer)

This post has been edited by MyProLife: May 6 2022, 03:45 PM

Bro, if you don't mine let me correct this fact.
"So I malas need to return the white BTU or kena denda RM 500, have to baris lagi and then wait for digi to sambung means no internet for awhile."
Upon you register for Digi to port over, you just bring the transfer ID to thumbprint at Tmpoint. Actually no need to return the BTU when you port over, and downtime is less than 10 minutes during the installation. Digi and TM technician will come over to check your line, and Digi tech will just swap the router to a Digi router and configure the connection. If you lucky enough like me, TM technician replace the BTU for free.

Now for your case, you definitely kena kencing by the retention team. Instead of giving you RM129 for 300mbps, they give you RM159 for 300mbps. RM159 +6% tax, monthly you need to pay RM168.54. Now the deal is done, your contract also extended for another 2 years because you agree to take the offer. Some more without any proof, not easy for you to fight this case but I wish you good luck.

Dont everything happened and said Unifi is a scammer. Same thing can happened to other telco.

The guy from retention team or whatsoever definitely not close the proper job. Else you won't get new type of charge after the call.

Dont wait. Just file complaint to MCMC to speed up the process to settle the issue.

Amount wise still the same la since i coming from RM129 100mbps, just that package name different.
If I remember correctly the bill updated on my next new bill after upgraded.
(but I waited 3 weeks for them then only suddenly receive surprise SMS 1 hour before the installation time that stated in SMS saying installer are coming , on the phone they told me 3 working days when they offer me the package)

I guess you are unlucky case there, the person that offer you not up to his/her job
what is the package name that stated on your bill ? mine was with a package name something like "staywithunifi"
maxis got call me before to offer port out but I was lazy going through the termination process.

hi TS, im planning to do the port out also. in ur case u are currently on TM contract and wanted to do the port out to Digi? if yes, how much is the penalty and did Digi absorb the penalty for u?

Alamak I called and ask TM customer service they told me this is the procedure In 1 week must go to TM point return and not mistaken the guy who called me also said this. And another thing they also must proof that I say yes to the package but mana orang so bodoh kasi mahal tu package LOL >.<. If under contract for 2 years mahal I will fight tribunal la... I got screenshot I kena called by this 2 number I think they can check the recorded call

Ya but I only use the internet. Phone Line also xda pakai. Wanted to complain to MCMC but wait for unifi to respond. If Tiada I report sama port out terus Since It's so simple. No need to return the BTU. and no internet downtime. I really thought the process diffcult to port out.

the package name is Turbo Upgrade 2018

If Im not mistaken u must clear everything with TM then can port out. Mine 2018 package not under contract so no penalty

Don't play play if still in contract. Unifi termination within contract period need to pay penalty for remaining months.
And Digi do not cover anything. So only port out after your contract end.

Actually just go to Tmpoint and submit thumbprint with your Digi transfer ID only. Because Digi still need to use back the same BTU from TM.
Go lodge your complain here:
https://aduan.skmm.gov.my/
If you already use Digi postpaid 90 and above, regardless if Unifi offer is RM129 for 300mbps, you still save more by switching over to Digi.
Your contract already renew 2 years from the date of you changing the plan. If you were to port out sure kena penalty for remaining months. It is not as simple as you think, hence you need to report to MCMC and see how TM can settle your problem.

Those who get 300mbps for RM129 is Staywithunifi package. So clearly you were given different plan.

This post has been edited by YoungMan: May 6 2022, 04:10 PM

After upgraded to 300mbps, the unifi plan name still this on your latest bill ?

This post has been edited by 4EveRLonE: May 6 2022, 04:19 PM

It's still under my old plan, well I think the retention Guy made a mistake and did not complete it or I was cheated. Now 2 months already mahal will they subtract the wrongi bill. Or they just wan me to stay longer with them then later I sendiri port out lagi. But based on this I think next move is report MCMC then port out. See unifi ckp apa dulu la in 1 week. Still plenty of time.

I always tell my friends to avoid UNIFI at all cost! It is very difficult to deal with them...unprofessional and taking the customers for granted ..because of Unifi, the broadband packages are very much similar, lack of innovation, pricing and not affordable to many

If your package name still not change, I think you are still on old package..

2x5 je...

Maxis or unifi all same... maxis pun counter when I first trigger mnp to digi... ok lah, RM99 for 100mbps for 1 year. Then auto to RM129. I called after 1 year to ask for retention offer like the counter offer guy told me but no, no promo. Then I trigger mnp to unifi then only call me nak offer TV or rebate. Nah... I'm going to unifi. Going to tm point to ask for retention in 2024 see how. Kinda red eye see my cousin unifi 500mbps RM169.

How did your cousin get rm 169 for 500Mbps

Never accept any offers from the phone.

Nothing. He just stayed with unifi from day 1. I have been using Maxis since day 1 as well but gets nothing in return.

Actually RM159 for unifi 500 is not red eye yet.

I only red eye on those RM159 800Mbps package.

Wait for better deals and jumpship to unifi but you have to bear with routing issue most of the time.

I already used for 1.5 months... ok je for my usage

Depends on the usage actually. It's okay for me since I mostly use for work & social media only.

Sometimes need to use VPN to avoid buffering issue which really pisses me off. There's a thread specially for it.

https://forum.lowyat.net/topic/5149798

I mainly use for youtube, twitch, iqiyi, viu, hotstar and maybe astro go... so far no issue... sons playing roblox also no complaints.

These are from gobind era, grandfathered the deals then turbo-ed

Sorry but these thing will never offer for newer customers

i got a call from same no as above today.
As i remember your case..
i question her about this free upgrade from 100 to 300 .

she said
129 rm , upgrade 300 and 1 router fiberhome AX change.
159 rm , upgrade 300 and Mesh routers provided.

did you get mesh routers or ?

guys...imagine this. i just found out my house has been paying RM168.55 for 100mbps for 2 years ..

Plan Name:
unifi 100Mbps - Super Value YEP 2019

Now what i can do now, so pissed off now lol (not me paying before this but now im gonna pay starting this month so..)

How do i trigger the retention team to call me now

This post has been edited by night1218: May 11 2022, 11:18 AM

Cheap not easy. You have to walk in to Tmpoint and find suitable package to change to.

I still got 5 days left to decide either want the TM unifi or jump ship to maxis.

Go to digi and request port out transfer to digi they will help u activate and then the retention team will call you. Not 100% sure if they will call you or want to retain you. But that is the only way

Rm 129 with wifi 6 router he did not talk about mesh routers, I told him digi only rm 100 and free wifi 6 router. Then he say can. But till now nothing.

Make sure you habis contract already or they won't call because they earn the penalty

** Update got a call back from the retention team and he ask me whether I wan to take the old offer.

And I was like wtf, I already said that day I wanted to take the offer and told him so if not how can you cancel the port out to digi If I did not accept the offer.

THEN he told me my account cannot proceed that day because my account was suspended and I ask him what do you mean suspend I even paid one more months in advance. He could not explain just say he cannot go thru that day and cannot call me back.

Trying to divert the question so now I told him 2 months already overcharged me how? He told me to call billing team and ask he cannot do anything. I said I will report to MCMC if they do not do anything about it. I told him everything is recorded in the call. And the guy got scared and say he will call back and see what he can do.
Got this mesg lol.

RM0 unifi: Apologize,we require more time to investigate yr report 1-51492123917. Rest assured we'll update u accordingly. Chat at unifi.com.my/chat

Not all people who port out will be called. Later become like your case, retain but become more expensive.

As long as you do not report to MCMC, they will drag long long time. Good luck.

well i did register my interest via online and Digi did whatsapp me to verify my interest now tho.. separately i did state my intention thru fb dm today

i got the exact same offer today. i think thats max that they can give already if no cable

Abit regret should take digi only rm 130 for 500 Mbps. Or 100 for 300 Mbps. The money saved can buy ps5 if 5 years contract.

** Another update**

Received the mesg

RM0 unifi: Yr UNIFI Modify Order#: 1-51660519397 has been successfully created. Install date: 14/05/2022. TQ.

So complain then ada action. Called 100 tm and ask what is this order. They check and told me is to install the new router. When I ask about the 2 month's did not update to the new plan they told me to contact billing department.

Called Billing department and ask at first she told me ya because i got take IDD international call package which charge rm 30 a month. So the bill rm 129 + rm 30 = rm 159 with gst is rm 168.54.... I shot her back then wtf la is the counter offer it's the samething...

She ask me did I agree for the IDD charge. I said I did not, I even told the guy even the phone number also xda pakai. Only use for internet.

Then she said check again...she said my new package pula belum start. But tadi say rm 129 + rm 30???

Now she say will make a complaint again to the revelent person about this case...Have to wait 15 days.

Lol what is going on

If got any extra add on like calls etc, it will display on your bill. Check your bill

but digi...isnt the line sucks?

Not sure, that's why stick with unifi if any problems ada customer service. And alot tm net van jalan sini sana. And when down next day got ppl come and check.

Only this time encounter such problems.

Line sucks in terms of what?

RM0 Msgfrm TM: Congrats, your rebate request for rpt no 1-51746419205
,is approved at RM48.00 willappear in yr bill within next 2 mths. TQ

**Update**

got this mesg after 4 operators. Got my wifi router and rebate.

So after 2 years might switch to digi since I'm in the contract for 2 years.

So those who encounter this problem hope this might help.

so much hassle poor TS pay money still get bully by TM
I wonder how they charge you? I would never link and card or bank to them ever.