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 Lenovo SC, faulty product experience

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Human Nature
post Apr 5 2022, 09:43 PM

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miyeonevermioff

Hi, I think my laptop is having the same problem as yours. Stuttering for the past 4-5 days and become extremely laggy and occasinally freezes. Even more noticeable when just with 5 tabs on internet browser, I tried with Chrome, Edge and Firefox.

IdeaPad Slim 5i
11th Generation Intel® Core™ i5-1135G7 Processor
16 GB DDR4 3200MHz
512 GB SSD
2YR Premium Care with Onsite

Delivered on January 31, 2022 so less than 3 months usage. How old is your laptop?

May I know what warranty plan are you on? And do you face laggy issue too??

This post has been edited by Human Nature: Apr 5 2022, 09:48 PM
Human Nature
post Apr 6 2022, 01:32 AM

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QUOTE(miyeonevermioff @ Apr 6 2022, 12:51 AM)
my warranty is just basic 1 year warranty. bought this laptop and arrived on last year September. first noticed this issue after 1 month i think.

when i was listening to Spotify, its audio stuttered. u can refer to my previous post with a link to watch the example of my stuttering. i thought was audio driver issue and i updated audio driver, but it didn't solve it.

i took a few months to realize that actually its not audio problem, its stuttering because my screen also stutters. until december only send to service center

this stuttering occurs randomly and not frequent. it could take up to 1 week+ to occur again. so its really hard to record it. 

no, i didn't experience laggy issue. it was really smooth with 6 core cpu, but just the stuttering.

big difference between mine and ur laptop is amd vs intel. i am not sure if my amd r5 5600u is due to amd confirmed stuttering issue regarding to ftpm issue.

for ur laptop on intel, I'm not too sure the cause of it. how is ur stuttering like? got robotic audio or just screen stuttering ? does it occur frequently? if yes, then record a video then contact ur nearst Lenovo sc for warranty claim. let them find out the cause of the problem. if u dont record a video then they might refuse to replace parts if required due to no evidence. its safer and prevent yourself to end up wasting 2 weeks, like me sad.gif

if your laptop lags, stutters frequently, try to monitor ur cpu, ram usage. u can use xbox game bar/ task manager to see ur laptop's situation. see got spike in cpu usage or not.

well if you could record a video then it would be whole lot better if u need help with diagnosing the issue.
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Thanks for the reply. Yeah, I saw the video. That's how I realize we have the same problem. I was just ignoring it at first because it only happen occasionally, the robotic type. The lag part is the one that finally gets to me and decided to check this laptop section. Will start to read up on the internet if anyone facing the same stuttering and lag issue. Great that you get a full refund for yours. Are you getting another laptop from Lenovo or checking out other brands?
Human Nature
post Apr 6 2022, 07:10 PM

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QUOTE(miyeonevermioff @ Apr 6 2022, 03:35 PM)
yup, u should google with something like, lenovo ideapad 5 intel i5 stuttering etc

well i am waiting for 12th gen intel laptops. eyeing the thinkbook 16+. but also waiting for other brand 12th gen intel laptops to check out the specs. but one thing is lenovo has competitive prices compared to others. so it depends la, if other brands specs good, match my requirements then I'll change to other brand. but Lenovo has customisation, special prices from sales representative etc. i am hesitant to remain using lenovo or not.

so its hard to say. am just checking on lenovo new arrivals every day. although dell 12th gen laptops are out but the prices are damn bad. rm3k+ or even 4k with 67srgb screen. walao
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Guess what? I managed to solve the problem. Several websites said that it could be outdated BIOS, so I went to check for any updates at Lenovo Vantage and there is one! Weird that the system didn't prompt for update. After installing, it works fine now.. no more lag and stuttering issue (yet) biggrin.gif

 

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