Unifi Official TM UniFi High Speed Broadband Thread V40, READ 1ST PAGE FOR RELEVANT WIFI INFO
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 Apr 29 2022, 01:25 PM
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#1
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Junior Member
186 posts Joined: Aug 2018 
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QUOTE(ericpires @ Apr 25 2022, 03:19 PM) Yes same problem here also. Already can login unifi live chat?Is there Unifi TV app for Webos for LG TV year 2020 onwards? I cannot find it :(  |
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Apr 30 2022, 01:52 PM
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#2
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(coolguy_0925 @ Apr 29 2022, 01:33 PM) Just done Live Chat less than 30 mins ago You mean the DigitalMe authentication won't throw error messages now? I had a problem with that Digital Me thing, some time ago. |
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Apr 30 2022, 02:24 PM
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#3
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(coolguy_0925 @ Apr 30 2022, 01:57 PM) That was the 'reason' given by installer when I relocated my modem from 1st floor to ground floor for unifi tv purpose After enter OTP my DigitalMe will say Unable To Proceed. I wonder why. Now still the same. When I installed unifi for the 1st time I did it on my 1st floor and that as with the FWS Few months later after I took up promo to upgrade speed with unifi tv I decided to relocate modem near my tv and this time they pulled the black cable from pole and plucked it directly to the modem Ya no issue for me Been getting the 6 digits OTP in my e-mail and managed to login without issue |
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Apr 30 2022, 02:36 PM
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#4
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(coolguy_0925 @ Apr 30 2022, 02:28 PM) I hate to say this but you might want to try clearing your browser cache and cookies, and try again Actually I made another account with some dummy IC but I can login.The one which I can't login, is the account made with an IC which has another Unifi Portal account attached to that IC. Because I no longer own the email account attached with the earlier Account, I abandon that and create another Unifi Portal account with the same IC, that may cause this problem? Previously, the Unifi Chat staff said one IC ok to make multiple accounts. |
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May 24 2022, 04:24 PM
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#5
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Junior Member
186 posts Joined: Aug 2018
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Can someone enlighten me for TM to install Fiber in my upper floor bedroom, basically they will pull a wire from the pole and clip the wire along my walls on the balcony, come in through a floor gap on out balcony to bedroom door (this was the way the old copper came in), and then clip it some more on the wall until it reaches area where I want to place the BTU Modem, then they will make the small box thing- attached box to the wall and bring out the smaller blue / yellow wires out to connect with the BTU modem?
We have a ethernet cable that runs through a sealed pipe from upstairs to downstairs but I don't suppose we can insert anything into this pipe anymore right? In future if we want to migrate the modem/router location to downstair, we only can connect the BTU upstair with the ethernet that runs via the pipe to downstairs and bring a router downstairs, connect to it. That's the only way? ie. There is no practical value of installing the BTU downstairs? |
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Jun 4 2022, 10:51 AM
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#6
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Junior Member
186 posts Joined: Aug 2018
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Just wondering is fiber cable OK to lay over the floor and covered by cellotape? Will stepping on the wire break the material?
2ndly, what types of fiber cables exist? Plastic fiber inside are low grade cables compared to glass fibercables? And can fiber cable come through the aircond behind hole where the pipes runto the outside? |
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Jun 7 2022, 08:36 AM
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#7
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Junior Member
186 posts Joined: Aug 2018
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I just realised my neighbor's Unifi cable runs from the pole, overhangs above our balcony and reaches over to their upper bedroom. Generally it doesn't affect us, as we don't use the balcony much and it is somewhat above human height - ceiling height ie. But what if hypothetically some neighbors don't like this overhanging cables above their balcony, what can they do?
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Jun 11 2022, 01:05 PM
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#8
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Junior Member
186 posts Joined: Aug 2018
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Anyone claims rebate for downtime before? LiveChat agent said can claim rebate for downtime after issue resolved. How does this work? Singh93 liked this post
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Jun 11 2022, 01:54 PM
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#9
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(Singh93 @ Jun 11 2022, 01:48 PM) make them lodge a report requesting for rebate....they are really dumb actually. Direct request the Agent for this?And it seems that the complaint i send in trigger them to send some clueless contractor over. I had earlier asked their another staff, someone I engage with before he said there's network problems going on but from what I see, it doesn't reflect in their system as usual. Clueless CS lodge a case and a clueless contractor comes thinking this is a house modem issue. Singh93 liked this post
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Jun 11 2022, 03:14 PM
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#10
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(Singh93 @ Jun 11 2022, 02:06 PM) yes with your official report no,make them submit a rebate request. They said only can request when issue resolved. tm has been clueless from day one la...I been with unifi for 10years now ,nothing changed over the years 🤣 do note the rebate will be given over 2 bill cycles. So it's true that they can't check when some ground level people do maintenance at their cabinets/exhanges? A call to complain will trigger 3rd party contractor who come cluelessly to check your house modem just for the hope to earn commission. This is what I seem to be getting. I can see that the person calling to come to house only can speak broken language slangs BM. Obviously cannot be a proper staff.😤 |
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Jun 11 2022, 07:26 PM
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#11
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(Singh93 @ Jun 11 2022, 05:47 PM) if the rectification is taking longer than expected please lodge an mcmc report. in addition ,request tm for the rebate since more than 24 hours. both Live Chat and Email refused say only can request rebate once solved! Usually takes them a few weeks to resolve MCMC case. You had lodged McMc and got expedited downtime resolution? |
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Jun 16 2022, 08:17 PM
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#12
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Junior Member
186 posts Joined: Aug 2018
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Has anyone ever gave up taking the rm69 lifetime price offer to migrate streamyx to fiber 30m? do you think they will ever offer this again?
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Jun 23 2022, 08:44 PM
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#13
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Junior Member
186 posts Joined: Aug 2018
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Does TM installer able to drop the fiber cable through a concealed wire tunnel from upstairs to downstairs?
Normally 2 storey house they will pull from pole to upstairs first and then pull downstairs if need be? |
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Jul 27 2022, 08:29 PM
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#14
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(soonwai @ Jun 30 2022, 04:47 AM) Oltromen Ripot has posted twice already with very good explanations. Perhaps examples will help westlife. Do a traceroute and see which of the below is closest to yours. If my 2nd, 3rd, 4th hop is 10.55.X.X then am I on Public or Private IP?This is private IP. (Digi mobile data) whatismyip: 115.164.213.14 CODE % traceroute 8.8.8.8 | column -t traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets 1 172.20.10.1 (172.20.10.1) 6.706 ms 4.672 ms 4.312 ms 2 10.138.138.118 (10.138.138.118) 30.352 ms 33.715 ms 30.086 ms 3 * * * 4 10.132.47.46 (10.132.47.46) 28.326 ms 23.017 ms 19.999 ms 5 172.21.20.207 (172.21.20.207) 20.419 ms 20.631 ms 24.763 ms 6 * * * 7 172.21.2.250 (172.21.2.250) 40.436 ms 29.309 ms 28.952 ms 8 72.14.221.20 (72.14.221.20) 31.236 ms 22.789 ms 36.976 ms 9 108.170.250.1 (108.170.250.1) 25.200 ms 108.170.249.225 (108.170.249.225) 23.252 ms 108.170.250.1 (108.170.250.1) 30.591 ms 10 72.14.234.85 (72.14.234.85) 31.066 ms 142.250.62.57 (142.250.62.57) 23.950 ms 72.14.234.85 (72.14.234.85) 31.160 ms 11 dns.google (8.8.8.8) 39.246 ms 28.082 ms 30.025 ms This is public IP. (Unifi 800) whatismyip: 175.142.125.212 (see how this IP corresponds to #2 below) CODE % traceroute 8.8.8.8 | column -t traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets 1 router.local (10.0.1.1) 2.362 ms 0.415 ms 0.354 ms 2 175.142.125.254 (175.142.125.254) 3.025 ms 2.334 ms 2.364 ms 3 10.55.49.3 (10.55.49.3) 3.680 ms 10.55.49.1 (10.55.49.1) 4.882 ms 3.439 ms 4 10.55.48.14 (10.55.48.14) 5.563 ms 10.55.48.200 (10.55.48.200) 4.809 ms 10.55.48.18 (10.55.48.18) 5.102 ms 5 72.14.214.196 (72.14.214.196) 6.143 ms 72.14.214.220 (72.14.214.220) 5.354 ms 72.14.204.208 (72.14.204.208) 6.075 ms 6 * * * 7 dns.google (8.8.8.8) 6.486 ms 4.652 ms 4.788 ms * anything beginning with a 10 and 172.16 to 172.31 are private IPs. |
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Jul 28 2022, 11:51 AM
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#15
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(Oltromen Ripot @ Jul 28 2022, 02:08 AM) If hop n is still inside your network, and hop n+1 outside your home/office network is within 10.0.0.0/8, 172.16.0.0/12, or 192.168.0.0/16, then you are getting private IP from ISP. My IP when asking google is 60.x.x.13 (example).If hop 1 is inside your home/office network, and your hop 2 is already outside and using 10.0.0.0/8, then your router is getting private IP from ISP. hint: take a look at the IP range immediately outside and after your router, the one outside the control of your local network. Tracert dns.google.com 1. 60.x.x.254 (always noticed the first hop is going to the last address of my IP 254, is this TM's first exchange / switch device??) 2. 10.55.x.x 3. 10.55.x.x 4. 10.55.x.x So this means I am on Private IP aka CGNat right? |
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Aug 26 2022, 08:39 PM
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#16
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Junior Member
186 posts Joined: Aug 2018
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When a legacy Streamyx service goes into discontinuation, does having an active account that is yet to change to fibre account allows the said account to sit dormant? as i understand the payment is always forward 2 months, in case of no longer anymore service it rebated back, so will this pay forward rebate cycle persist forever as long as the account is active but no service rendered?
I also noticed that under rebate for no service, any paid bills that are rebated back are only taking into consideration the monthly charge (not the imposed GST/SST), does this mean that any paid Gst will no longer be able to redeem back? This post has been edited by fookhing: Aug 26 2022, 08:41 PM |
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Sep 7 2022, 01:52 PM
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#17
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Junior Member
186 posts Joined: Aug 2018
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QUOTE(YoungMan @ Sep 7 2022, 10:53 AM) Can be better if they at least give half of the subscribed speed for upload. Currently they give rm69 30mbps for Streamyx customer to migrate. Lifetime price and no contract. Even so, It's still expensive in my opinion .lol, can even throw out 30mbps and 50mbps fibre plan. Just make it RM89 for 100mbps. |
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Sep 8 2022, 08:08 AM
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#18
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Junior Member
186 posts Joined: Aug 2018
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Anybody tried to terminate Unifi after 1 or 2 months after migration fron Streamyx to Unifi 30mbps at RM69 (perpetual + contractless)?
Is it really contractless? no hidden TnC? |
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Jul 27 2023, 05:51 PM
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#19
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Junior Member
186 posts Joined: Aug 2018
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TM still offering RM69@30mbps@lifetime for migration from copper to fiber?
If not, what is their offer currently for this group of consumers? |
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