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Unifi Official TM UniFi High Speed Broadband Thread V40, READ 1ST PAGE FOR RELEVANT WIFI INFO

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Sherman Kong
post Apr 24 2022, 09:18 PM

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Hi guys, idk if this is the correct thread. Just wanna ask if someone occur certain Netflix show that can't be played and it shows this message "You seem to using an adblocker or proxy". My dad is chasing this show called "The Last Kingdom", he watches it on his Smart TV connected to our home UNIFI. It had no issues for the past few months, till last 2 days it came up with that error message. We even tried to search manually and it could not be found. Not only this show but certain shows or movie is also experiencing the same issue. We did not configure the router as we don't know how to configure nor install VPN on the Smart TV. I have contacted Netflix customer support and asked if the show is available in Malaysia. they said it is available. I don't know if it's just me or you guys are facing this issue too.

Thanks a lot!

This post has been edited by Sherman Kong: Apr 24 2022, 09:22 PM
Sherman Kong
post Apr 25 2022, 11:56 AM

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QUOTE(SilentVampire @ Apr 24 2022, 10:27 PM)
Try to restart the router. Log into the router and see if you are assigned a TM Unifi IP.
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How to check if it's TM IP?
Sherman Kong
post Apr 25 2022, 09:09 PM

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QUOTE(SilentVampire @ Apr 25 2022, 07:11 PM)
Not true. Tracert trace the path of a packet from a source IP to a particular destination IP address. It has nothing to do with CGNAT IP. You could be on Public IP but your packet can still travel through multiple paths. To know if you are on CGNAT, check if your WAN IP begin with 100.x.x.x. in your router. You may need to log into your router to check.
Enter your router, check the IP address on WAN page, and go to whatsmyip and see if it assigned to TM.
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Idk the password to the router lol, the password is : (blank), but can't login into it
Sherman Kong
post Apr 25 2022, 10:53 PM

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QUOTE(SilentVampire @ Apr 25 2022, 10:36 PM)
There should be a sticker somewhere on your router if it is the stock router from TM.
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Alright I'm in! What should I do?

Edited: I can't find the WAN page that you mentioned, but i can see that my IP address starts with 203.xxx.

Is that normal?

This post has been edited by Sherman Kong: Apr 25 2022, 11:03 PM
Sherman Kong
post Apr 25 2022, 11:24 PM

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QUOTE(PJng @ Apr 25 2022, 11:07 PM)
on router page, and to to google search my ip, see is same or not
if not same mean private IP, mine is not same after change fibre
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It's the same, how to change to private IP to get rid of the netflix blocked content?
Sherman Kong
post Apr 26 2022, 12:15 AM

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QUOTE(soonwai @ Apr 25 2022, 11:50 PM)
Looks like you have a public IP. What's the label for 203.x.x.x?
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what do you mean by label? And is it common to have a public IP?
Sherman Kong
post Apr 26 2022, 12:58 AM

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QUOTE(soonwai @ Apr 26 2022, 12:47 AM)
Let me rephrase the question. What is 203.x.x.x.x ? A screenshot may help if you're not sure.
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user posted image
Sherman Kong
post Apr 26 2022, 11:20 AM

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QUOTE(YoungMan @ Apr 26 2022, 08:13 AM)
It's not the matter of public or private IP. If the content is block in M'sia then use VPN to bypass it.
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Actually, it's not blocked, as i have confirmed with one of the netflix customer representative that the show is available in Malaysia. They have no idea how does it happen too. Yea, i did think about the VPN method, but my family watch the show on the Smart TV, so i have no idea how to install a VPN on the TV?

Could anyone shed some light on how to solve this issue?
Sherman Kong
post Apr 26 2022, 11:21 AM

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QUOTE(Sherman Kong @ Apr 26 2022, 11:20 AM)
Actually, it's not blocked, as i have confirmed with one of the netflix customer representative that the show is available in Malaysia. They have no idea how does it happen too. Yea, i did think about the VPN method, but my family watch the show on the Smart TV, so i have no idea how to install a VPN on the TV?

Could anyone shed some light on how to solve this issue?
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Edited: Because If my fam were to watch that specific show, i had to restart the router everytime they need to watch it. So it would be a hassle, it does not have this issue previously till recently.
Sherman Kong
post Apr 26 2022, 12:19 PM

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QUOTE(go626201 @ Apr 26 2022, 12:00 PM)
Your netflix account is bought or register yourself?
(Netflix had a new rule set in 2022,that some countries' NF account is not allowed to use in specific countries(HK,and somemore in southeast asia)
Seems like due to too many people using sharing account in those countries.

I think yours is in this case,so u need to find another account that supported will works in worldwide area.
The reason why i know is because 2month ago i was going to bought a new NF account in taobao,but the seller told me their account is not working for some countries anymore.

Just ask the seller before rent a new NF account to ensure it will work in Malaysia.
(The working account price is 50% about more then those countries-block account - in my memories Turkey registered account not working anymore)
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It's register on the netflix official website
Sherman Kong
post Apr 26 2022, 01:36 PM

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QUOTE(SilentVampire @ Apr 26 2022, 01:34 PM)
You are on public IP, and your Netflix account is registered in the official Netflix website. Shouldn’t be an issue. Did you try with other devices to see if you have the same issue?
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Yes, its the same with devices log into my Netflix account. However, i have no issues using mobile data.
Sherman Kong
post Apr 27 2022, 02:02 PM

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QUOTE(SilentVampire @ Apr 26 2022, 10:21 PM)
I have no idea then why it is so, in your case. Everything checks out, unless there are something in your network that we are unaware of. What router are you using by the way?
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Archer C1200

This post has been edited by Sherman Kong: Apr 27 2022, 02:03 PM
Sherman Kong
post Apr 27 2022, 03:07 PM

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QUOTE(otnuus @ Apr 27 2022, 03:02 PM)
Can you watch the show after restart the router? How long does it works until you have to restart the router again?
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Yea.. it appears after I restart the router (I wonder why it works lol), but after watching it for 1 or 2 episodes, it will come out with the error message

Edited: If i have to restart the router just to let my fam to watch that shows on Smart TV, it would be a hassle, because my mum and dad doesn't know anything about this thing, they will just ask me to come and help everytime it occurs. So I'm thinking what if I'm not home, who would help them? They noticed that it is quite troublesome to keep calling me for help just to solve this Netflix issue.

This post has been edited by Sherman Kong: Apr 27 2022, 03:10 PM
Sherman Kong
post Apr 27 2022, 03:12 PM

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QUOTE(SilentVampire @ Apr 27 2022, 03:07 PM)
From TM? Did you try to set up your own router or another router to test? Could be a router specific issue.
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Yeap from TM, idk anything about the router thing, because this router has been with us about 3 or 4 years? Those TM guys came and set it up.

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