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Unifi Official TM UniFi High Speed Broadband Thread V40, READ 1ST PAGE FOR RELEVANT WIFI INFO

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Kelvynlim
post May 28 2022, 11:02 PM

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Hi all sifu. I am using Asus RX-AT3000 and all the while the connection was good! Until lately my personal laptop couldn’t detect the WiFi but can detect neighbour.

No issue with my offfice laptop.

I didn’t change any setting at all so appreciate all the help and guidance.
Kelvynlim
post May 28 2022, 11:49 PM

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QUOTE(aniq8676 @ May 28 2022, 11:32 PM)
Try change the wifi channel
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Can guide?
Kelvynlim
post May 29 2022, 09:33 AM

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QUOTE(aniq8676 @ May 29 2022, 12:36 AM)
You need to go into the router settings. Each router has different settings.
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Ok. Just to confirm, once I change channel, will it affect other devices that work normal?

I guess I just trial and error.


Kelvynlim
post May 29 2022, 10:14 AM

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QUOTE(SilentVampire @ May 29 2022, 09:52 AM)
It shouldn't affect anything. Just try it.
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Tried but still cannot.

Any other options?

This post has been edited by Kelvynlim: May 29 2022, 10:29 AM
Kelvynlim
post May 29 2022, 11:14 AM

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QUOTE(Pica888 @ May 29 2022, 10:54 AM)
From Device Manager, uninstall the network adapter, reboot laptop and let it reinstalls the driver.
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Will getting a new external WiFi connector help to solve this?
Kelvynlim
post May 29 2022, 11:28 AM

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QUOTE(syahpian @ May 29 2022, 11:05 AM)
user posted image

anyone able to login to unifi web portal? already several days i try to login but getting same error
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Not for me.
Kelvynlim
post Jun 3 2022, 10:20 PM

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QUOTE(tng55 @ Jun 3 2022, 01:07 PM)
lucky

i was wanted 800MBPS RM159 don't have any trick method TM  sad.gif
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I asked for the same too through CS. Agree they no power.

Will walk to TM point, threaten them to terminate the line, see whether they will offer me 800 mbps with no cost up.


Kelvynlim
post Jun 9 2022, 11:11 PM

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QUOTE(lockmunk @ Jun 3 2022, 08:27 PM)
i do everything include face verification.

user posted image

also i received this email, just ignore, dont do anything. just wait call from TM.
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Thanks for the tips. Will maxis process the switch even without you confirming it?

I just fear that TM will just approve the switch.


Kelvynlim
post Jun 9 2022, 11:15 PM

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QUOTE(tng55 @ Jun 8 2022, 10:17 PM)
daam bad news 800Mbps can't get 159/169/179
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Can you elaborate further the 800mbps is at the same price as the pre-upgrade at 159/169/179 or top up?
Kelvynlim
post Nov 13 2022, 09:24 PM

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QUOTE(terradrive @ Nov 13 2022, 08:04 PM)
anybody having issues on unifi now? since half an hour ago having packet loss, i only get 10-30mbps and some website hiccuping and hard to load. My neighbour also have the same issue

user posted image
valorant confirmed the packet loss to be 10% even to singapore server, very sensitive 128hz data rate to server. normally it is 0%
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I suspect too cause the loading was slow since few days ago.

May I know how to check packet loss?

Kelvynlim
post Nov 19 2022, 09:29 PM

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QUOTE(soonwai @ Nov 18 2022, 02:37 PM)
Yes, you can request for a change. Huawei are good and reliable. It's free too. TM changed my HG850a, 100mbps max to a HG8240H, 1Gbps max a few years ago.
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Bro, how to request?
Kelvynlim
post Dec 3 2022, 03:00 PM

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Hi Sifu,

I have this silly question.

I am using Asus RTAX3000 router, IPhone XS. Can connect to 2.4 and 5 Hz interchangeably.

Recently, I disposed off my iphone and get a temporary android phone running on Android 11 however, no matter how I try, the android phone couldnt connect to the 2.4 wifi but ok with 5hz.

Strange thing is, when I tried my gf unifi, it works well both at 2.4 and 5.

Any reason why? Appreciate the guidance
Kelvynlim
post Dec 3 2022, 03:26 PM

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QUOTE(michaelkkl @ Dec 2 2022, 12:53 PM)
Have you enabled your IPv6?
No problem here with IPv6 enabled.
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Enabled IPV 6 is for better connection?
Kelvynlim
post Dec 4 2022, 09:42 PM

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Hi, anyone using Asus RT-AX router? Did u experience any 2.4 Hz connection issue?

I have this issue and check online, seems like a common issue.
Kelvynlim
post Dec 16 2022, 07:33 PM

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Hello all,

I called up TM to validate my ppoe p/w as I had issue setting up my router. She gave me new ppoe and said the ppoe is for new router while the old one is meant for existing router.

Is it true that one acc can have 2 ppoe p/w?
Kelvynlim
post Dec 16 2022, 08:41 PM

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QUOTE(jhleo1 @ Dec 16 2022, 08:31 PM)
I changed few time routers either myself or by TM when upgrade. I still use back the same ppoe ID and PW over the past 10 years.

Another possibility is that you forgot or keyin wrong pw 😂
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Haha, thanks man..

Not sure but my original p/w was validated by her.
Kelvynlim
post Dec 19 2022, 11:00 PM

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Currently using DP LINK DIR 842 from TM, is there any way to get this upgrade with better router?
Kelvynlim
post Dec 19 2022, 11:42 PM

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QUOTE(MyProLife @ Dec 19 2022, 11:27 PM)
get tplink ax20/ax23/mercusys mr80x/ anything better than d*** link trash
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From unifi? I wonder can I try my luck to get replacement from TM?
Kelvynlim
post Dec 20 2022, 12:03 AM

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QUOTE(MyProLife @ Dec 19 2022, 11:27 PM)
get tplink ax20/ax23/mercusys mr80x/ anything better than d*** link trash
*
Any idea how to get free replacement from TM?
Kelvynlim
post Dec 30 2022, 07:36 PM

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QUOTE(bahjan_2000 @ Dec 29 2022, 11:59 AM)
So change my package, now its called unifi 300 - extra plus. Comes with new wifi6 router, Ultimate pack, UPB, and Disney+, as well as 6 months 500mbps, and 1 month waiver.

Didn't really need the router or the box, so I just stream on my current Shield Pro. Gotta say how.. bad the playTV quality is on 4K tv, but I only watch it for the occasional dinner news ( me old, so old style..), 90% of the time my kids will be Youtube/Netflix/Disney on it. But still.. feels like it looks worse than my previous UnifiTV stream.
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Which brand of router wifi 6 they offer?

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