I think CS is confused; thinks Wifi6 routers no longer transmit backward-compatible signal for Wifi5 devices....

UnifiTV FAQ.pdf

So if I upgrade from existing 2021 500Mbps bundle to now extraordinary 800Mbps, I will lose what is supposedly unlimited period of streaming apps?

From 13th July 2022 onwards, all new and existing Ultimate Pack at RM60 subscribers get to enjoy access to five (5) streaming apps included in the pack at no extra cost as below:

• Disney+ Hotstar
• beIN SPORTS CONNECT
• SPOTV NOW
• BBC Player
• *Lionsgate Play (90-day free access between campaign period 13th July 2022 until 12th October 2022)

*From 6th September 2022 until 30th November 2022, all new subscribers of Ultimate Pack Promo campaign will get to enjoy access to these streaming apps included at no extra cost for 24 months contract period:
a) Ultimate Pack at RM49.90

• Disney+ Hotstar
• beIN SPORTS CONNECT
• SPOTV NOW
• BBC Player
• Lionsgate Play

b) Ultimate Pack at RM59.90

• Disney+ Hotstar
• beIN SPORTS CONNECT
• SPOTV NOW
• BBC Player
• Lionsgate Play
• Viu
• iQIYI

edit:
how to answer without answering.
my sub is from oct2021, but in july 2022 they had exercise to switch everyone to disney+.
so, i was not included in that july 2022? (but i did change back then, apparently without "being included" )



so if i am an existing subscriber (before sep2022), are the streaming apps i am currently enjoying also subjected to a silent "24mth FREE" just like those explicitly mentioned for sep22-nov2022 new subscribers?

so after 24mth will no longer be FREE?

so why is this important to me?
i am currently paying for viu and iqiyi on top of the FREE streaming apps for existing subscribers.
but those who came in sep2022-nov2022 will be getting those 2 as well for the same price i am already paying for.

that "24mth FREE" is a worrisome clause.
is my current is FREE indefinite as long as i pay? or is it also subject to silent "24mth FREE"?
if all being equal and just comparing unifi ultimate pack, "will it be worth staying on existing, or better by switchcing to current offer" line of thinking.

This post has been edited by Oltromen Ripot: Sep 19 2022, 01:54 PM

yeah, my attempt to get clarification from chat was not successful.

so if i am an existing subscriber (before sep2022), are the streaming apps i am currently enjoying also subjected to a silent "24mth FREE" just like those explicitly mentioned for sep22-nov2022 new subscribers?

so after 24mth will no longer be FREE?

so why is this important to me?
i am currently paying for viu and iqiyi on top of the FREE streaming apps for existing subscribers.
but those who came in sep2022-nov2022 will be getting those 2 as well for the same price i am already paying for.

that "24mth FREE" is a worrisome clause.
is my current is FREE indefinite as long as i pay? or is it also subject to silent "24mth FREE"?
if all being equal and just comparing unifi ultimate pack, "will it be worth staying on existing, or better by switchcing to current offer" line of thinking.

This post has been edited by Oltromen Ripot: Sep 19 2022, 01:53 PM

Click on website's "Upgrade Plan" and gets redirected to the offer page instead of just a dropdown list.
I just realised that the website is much more detailed than previous presentation and than what the mobile app's "Upgrade Plan" presented.

My current 500Mbps @ RM249 gets Hotstar + 3 streaming apps.
This 500Mbps @ RM249 gets Hotstar + 6 streaming apps.
Flips table.

If I want to upgrade and at least match back my current ultimate pack and mesh bundle,
it's actually RM329, not RM289 as previously presented.
Flips another table.



This post has been edited by Oltromen Ripot: Sep 19 2022, 05:26 PM

RM60 Legacy Ultimate - 5 Streaming app (Lionsgate RM14.90 + Viu RM5.00 + iQiyi RM5.90 are pay-more add-ons)
RM60 Extraordinary Ultimate - up to 8 Streaming app (Lionsgate + Viu + iQiyi are bundled free)

same same but not same same.
flip table.

i give up.
their CS-es (multiple CS) are clueless and none actually understood my question and none are able to give straightforward answer to the same query posed to each of them.

This post has been edited by Oltromen Ripot: Sep 19 2022, 06:05 PM

i give up.
their CS-es (multiple CS) are clueless and none actually understood my question and none are able to give straightforward answer to the same query posed to each of them.

just pay the additional RM11 on top of "old" RM60 ultimate and be done with the contract in 13mths.
then i'll chase for reduction in overall price there-and-then or fully switch to maxis as well.

(what are the odds of switching Site A' Unifi to Maxis, then transfer subscription to another existing Site B with existing Maxis subscription )

LOL CS told me i will have to pay for the tv pack and existing deco m9 plus if i switch to extraordinary.
it's a frustrating attempt of a chicken and group of ducks trying to make sense of each other; so i simply just assumed it meant penalty.

yes, are those free indefinitely(?). aniq is clear that this is not the same ultimate that was before sep2022, which was equivalent to Hotstar + 3 apps. accepted the explanation from aniq. so now there are 3 levels of ultimate on the deck. that wasn't so hard to explain to me!

AND,

oct2021 installation
• broadband - 13/24 mth left
• bundled Deco M9 Plus - supposedly linked to broadband
• bundled Ultimate TV pack (Hotstar + 3) - 1/12 mth left (if not reset by the recent switch to Hotstar in mid of 2022)
• Deco M4 add-on - 13/24 mth left
• Deco M9 Plus add-on - 23/24 mth left

the TnC are otherwise very clear that additional add-ons are to continue as they are, no penalty.

as can be seen, switching the base broadband to a new 24mth is not an issue because the most recent add-on means i am already leashed anyway 😅; it's the potential penalty of switching that i have no visibility of. CS does not seem to get what I am asking.

This post has been edited by Oltromen Ripot: Sep 20 2022, 08:25 AM

yes, the switch is "easy" from our point of view. no dispute.

the thing is, IPv4 is now a precious commodity. The world is running out of IPv4 to allocate. So while TM do have random IPv4 pool it can assign to customers, it cannot help but need to administratively prioritise who to give it to. There is just enough to give unique IPv4 to each subscriber.

Those with 300Mbps and above gets it without needing to request right now. But lets say that if everyone move to 300Mbps and no one left with 100Mbps and below, then all of us who currently getting it no-question-asked might find ourselves having to go through the same procedure that you are now required to hop through.

TM had to institute harder procedure because - thanks to ktards and others - of abuse in requesting for it, without actually needing it. Previously all you need to do was to call and ask by saying "need public IP to access home CCTV" without actually owning any. It's like a badge of honor to be get assigned unique public IP. TM wisened up and realised the ruse after some time, so now it sounds like requiring hard proof.

This post has been edited by Oltromen Ripot: Sep 20 2022, 11:44 AM

Finally - a CS that understands my pain points.

> Despite TnC saying TV packs are contracted for 12mth, because I subscribed under "Try Me Ultimate (Mesh Wifi)", the bundled Ultimate TV pack is also 24mth like the broadband counterpart.
- So I cannot move yet to a non-TV bundle on 1yr completion next month.

> additional mesh add-ons that I am buying all this 1 year are separate 24mth contract each, so nonpenalty as long as i maintain fibre subscription

> It is possible to move without penalty
from RM249 500Mbps Try Me Ultimate (Mesh) + 3 streaming apps
to RM249 500Mbps Extraordinary + 6 streaming apps

> access to additional streaming apps will be emailed after

> Chat cannot process the switch. Told to call sales team or work the portal.

since apparently bundled ultimate tv have separate contract but same term length as the base fibre contract, O suspect we can only move to a plan that also have ultimate pack lest we suffer penalty for it.

Try Me in-use:
RM249 500Mbps + Ultimate + Plus Box+ 3 streaming apps + Deco M9 Plus

Extraordinary Offer:
RM219 500Mbps + Aneka/Ruby/Varnam + Plus Box
RM239 500Mbps + Ultimate + Plus Box + 4 streaming apps
RM249 500Mbps + Ultimate + Plus Box + 6 streaming apps + Wifi6 mesh
RM289 800Mbps + Aneka/Ruby/Varnam + Plus Box
RM309 800Mbps + Ultimate + Plus Box + 3 streaming apps
RM329 800Mbps + Ultimate + Plus Box + 4 streaming apps + Wifi6 mesh
RM339 800Mbps + Ultimate + Plus Box + 6 streaming apps + Wifi6 mesh
(price before tax, rounded to the next ringgit)

streaming app add-ons: Lionsgate RM11, Viu RM5, iQiyi RM5.90

You can see outright that the current Extraordinary offer matching our existing RM249 price have extra Lionsgate + iQiyi + Viu + Wifi6 mesh.
From yesterday's chat, CS confirmed that it is possible to move to RM249 extraordinary, but, can only do so via telemarketing 100,4 or via selfcare webform.

I do not know if it is possible to move to RM239 with only Lionsgate as difference; no iQiyi, no Viu, no Wifi6 mesh. We do have bundled M9 Plus so i am not sure if that also makes it a limitation to only be able to move to plan with Wifi6 mesh.
Also, TnC (not confirmed with CS) says for downgrade, must do via walk-in.

I am paying RM249 + RM5(Viu add-on) right now, so moving to the next RM249 appears to be the most sensible to save RM5 (🤭😅😂) ... maybe I shouldn't bother upgrading since this the case.

I had a cursory comparison of tv packs; seems the 73 channels in Ultimate pack are a merge of all the linguistic channels that are separated into Aneka/Varnam/Ruby.
I did thought about moving to next RM289 800Mbps and switch to Aneka tv pack, but haven't ratified with CS if it's possible without incurrent tv pack penalty.
If can switch Ultimate to any other tv pack without penalty, then i think it should also be possible to go for RM219 500Mbps w/ Aneka/Ruby/Varnam

i am no fan of sports.
if i am PM, sports-related ministry and departments will be my first mass wholesale casualty, no negotiation. wasting time and money when we have other urgent need for funds and administrative focus. sports shall be private-driven affair with no government support whatsoever.

naaj, i was contemplating - all else being equivalent - that i am now paying RM60 for bundled ultimate tv pack but only get
hotstar + 3 streaming apps
and having to pay for additional as add-on.

while the new RM60 ultimate pack on offer gets
hotstar + 6 streaming apps
including what i am otherwise having to pay as add-on.

I see... I missed that part, only saw Faq/Tnc say need to walk-in "to downgrade" without qualifying for in-contract/out-of-contract.

But still processing if I really want to go through this hassle after all, over saving rm5 viu add-on 😅🤭😮‍💨

i don't think switching ultimate to aneka is going to be allowed without repercussion....

i just got off phone 100,4.

CS said even if switch to extraordinary, i still need to subscribe those missing streaming apps separately on my own.

honestly, the longer i listened, the more i believe that the CS is so fixated on answering based on existing ultimate + 3 that she failed to listen that i want to switch plan with ultimate + 6.

as aniq said, better walk-in; chat (typed) they failed to understand, talk verbally on the phone also fail to understand what customer is asking about. no wonder pricing shiok sendiri all tone-deaf didn't suit what the market is noisy about..

for the nth time - i give up.

for additional RM20, you can get entry-level aneka/varnam/ruby tv pack, ditch astro/myfreeview/megatv, and watch anywhere

i gave up.

cannot get lesser price.
cannot switch to better deal ringgit-to-ringgit.

in the end, all i get was laughter from spouse 🫠😅

i wouldn't say sales is stupid in your case; more towards inattentive to customers' wants and needs, and incomplete synchronisation between departments.


I gave up.

TnC says can move lateral or upgrade.

Telesales say cannot move lateral, must upgrade. Ask CS, "can". Ask another CS, "can-but". Ask another CS, "nope". Ask another CS, "can" again. Ask telesales again, "it's pointless".

You sure aaaa....
Penalty = fixed amount + [subscription rate * months left]

As above.

If cannot find, then let us know the make and model.

If still cannot, let us know the username and password and IP to access your router to help

This post has been edited by Oltromen Ripot: Sep 23 2022, 05:32 PM