Year 2019 purchased an unit of house from sime darby property. and 2.5 year later got the key from the property developer (Delayed 0.5 year). and the onsite hand over experience is so simply and low standard, try to asked the question but basically the staff onsite cant answer your question. they will only tell you this is not thier area and they dun know answer you. NVM, what make us fluctuated is the product quality is super bad with full of defect (tile damage, door damage, water leaking from the roof etc all kind of problem).

well, we noticed the problem and we can only submit as defect, and waited for 2 months, nothing has done and without any news. we tried to call to the township office and the customer care only told you they will call you back, but actually they wont call you back. its KIND LIKE TO ENTERTAIN YOU CALL and then no follow up at all. FINE, we email to them to follow up since no answer from call. they wont FxxKING bother your mail, this mean they wont even response to your mail and just leave it open. we try to do the mail reminder each week, and ppl still wont entertain your mail basically. this is my first experienced with such a low standard developer (my third house actually, 1st and second nv have such issue), really cant understand how they can survive to sell their product for such a long period.

the staff and the manager seems can choose which email to reply up to their mood.

From the bottom of a purchaser heart, i advise you to think TWICE or THIRD before you choose the developer. this kind of developer can really spent you alot of energy and mood to deal with them. unless you have a good mood to wait them a few month (take note we deal/chases with them for 1.5 months without any news or single email response)


any lawyer here can advise what is the standard SOP we can do against the developer, i wish to attend their AGM to question the CEO during the AGM meeting how they can sustain the company so long with such a bad quality product and low motivated team. im seriously very doubt.


Again, for those who are thinking to purchase, think carefully!!

Sorry to hear on your bad experiences, developer have to make good the defects within 30 days from complain lodge, make sure it’s documented and date stamp. If nothing happen then you can engage lawyer to notify SPA lawyer that you intend to make good the defects and claim again the stakeholders sum retained by SPA lawyer. As for the delayed in handover guess they are covered from the C19 relief measurement granted by KPKT which they suppose to share the approval obtained during handover.

Good luck.

Not sure which taman / housing estate you are talking about .

i have a house by Sime DP and must say their quality is very good. and also the whole area infra .
and i have seen bad Q houses by other developers .

Generally, SDP is a responsibile developer and seldom hear many complaints from buyers.

If at all there is one, is small % and I think is the 'new' contractor that screwed up.

If matters cannot be resolved at site office, go to HQ

It is nilai impian.. i notice in SDP , there seem like favouritism in treating their project such as elmina was always be a popular and most focus project for them compare to nilai impian, nilai impian was treated as a step son something like that. Serenia city project also a bit popular. I think it depend on team who in charge on that particular area/project.. nilai impian team wasnt convising at all, just put an effort on banner and no social media and etc

well.... SDP have many branch and division,
yes- so key projects like Elimina sure will be prioritized, it get lots of attention and they have many more phases to be sold ( in premium price )

for your case, i would suggest to be present at the after sales office, request to be escalated.
bring the defect letter, and also prepare a complain letter and pass to them. Request them to acknowledge receipt if possible.

record all the dates down and who you are dealing with. A complete log is important, and email them the log when ever any progress/feedback from them, or any additional complain/letter by you.

all this will be helpful in case it need to be escalated/litigated later.
Also i know you are frustrated and piss off that they are not responsible, but do control our manner and temper, do not go until insulting as they are only employee- and have their constrain.

Keep your calm and escalate step at a time.

And yes, per Vinceleo says... you may get own contractor to rectify and deduct from the retention sum. but how easy/hard is the process, - we dont know as yet.

My friend bought a unit of Anggerik at nilai impian, she was regret due to project delay almost 2xx days without any proper communication/email/official letter. Buyer can understand if it delay due to CMO but no communication (this not acceptable) till they chase the sales gallery and burst comment in their official facebook. She said SDP only reply ` we will get back to you something like that` but end up nothings. Buyer will still need to pay interest for those 2xx days delay. SDP should at least considering this by such a simple letter / email to calm buyer down.

This post has been edited by keiru13: Mar 8 2022, 08:55 AM

Hey bro, sorry to hear about your bad experience? Is it Nilai? And yes, do what Vinceleo said....

really piss off eh.
when buy time promise sky promise earth promise sea.
we as consumer really need to beware... take a huge discount on the selling points, good feature, nice concepts etc.
make own judgment and don't let emotion over right the decision.

now developer really dont have to do much ...
all online purchase dy, buying 700-800k properties without even seing the show unit. lol...

yes, i do noticed the developer have to make all the defact within 30 days and this is stated in the agreement too, initially we feel that the covid may impacted to the workers, but we were wrong, just that the attitude of handling the case having the issue.

This is what we feel the quality wont be too bad, but we are wrong after the purchased, this may also caused by the locked down and ppl rushing to complete the project since the project got delayed. the project is located in selangor. not other state.

i already write a complaint email to SDP. but they divert the mail to the township email which no one response. end up still screw-up

its in the selangor area. but nilai..

bro, this is exactly happened to us, but we understand the lockdown caused the delayed. hence we didnt complain much, i think other developer also same issue, but what we fluctuated is the product quality and no status update no matter what channel you try.

we feel the same, when in the sale office, all things is very nice, but i agreed that sale team did a good job to maintain the image of SDP, but backoffice staff take it too easy to deal the issue. hence i only wish to complain product quality and after sale service.
but honestly, i wont be choosing SDP again for my next purchase.

the project we bought is the famous project as you mentioned. but the handling of after sale service will be shocking you.

May I know which state of project?

so do you attend to their agm?

do

s p setia or

eco world or

uem sunrise or

sunway

IOI Properties,

IGB Berhad,

Tropicana Corp Bhd,

osk property,

Matrix Concepts Holdings Berhad,

Eastern & Oriental Berhad (E&O),

Kerjaya Prospek Property Berhad,

gamuda land,

ijm land

have quality issue?



mah sing heard have....