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 J&T : On Hold (Parcel is under investigation), What's that supposed to mean???

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TSjishu
post Feb 28 2022, 12:00 PM, updated 4y ago

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I bought game from Impulse Gaming (So their delivery is from Johor), and after almost 4-5 days, still not arrive

So 2 days ago I called J&T Express and finally today the status got update, but updated to "On Hold (Parcel is under investigation)"


user posted image



What's that supposed to mean?

Should i accept the fate that the item was missing/stolen/gone already??


Anyone with this "Parcel is under investigation" for J&T Express, care to share your experience? Thanks


UPDATE 1 March 2022:

Luckily, ayam received my item today (1 March 2022).... Phewwww

This post has been edited by jishu: Mar 1 2022, 10:35 PM
SUSElden Ring
post Feb 28 2022, 12:01 PM

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post Feb 28 2022, 12:01 PM

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post Feb 28 2022, 12:01 PM

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post Feb 28 2022, 12:02 PM

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post Feb 28 2022, 12:03 PM

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post Feb 28 2022, 12:05 PM

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andyng38
post Feb 28 2022, 12:07 PM

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Last year I got a similar case, J&T Jln Chan Sow Lin. After about 3 or 4 days it was released for delivery. Someone told me if there were covid cases at a branch/sorting center, they'll quarantine the packages at that time till they complete their investigations...i dunno if that is true or not. Recommend u disinfect yr package if and when it arrives, just as a precaution.
bobkiit
post Feb 28 2022, 12:07 PM

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Experienced once, contacted JnT . They said just routine nothing much to worry about. Asked me content of parcel and one day later they delivered my item.

haturaya
post Feb 28 2022, 12:08 PM

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COVID-19 outbreak at the centre...
even_steven
post Feb 28 2022, 12:12 PM

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J&T will put any kind of status available to undelivered parcel as long as it help their KPI.
degraw19
post Feb 28 2022, 12:14 PM

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habis la TS parcel at pulis ampang jaya brows.gif
SUSMPKL
post Feb 28 2022, 12:15 PM

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whyamiblack
post Feb 28 2022, 12:17 PM

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QUOTE(andyng38 @ Feb 28 2022, 12:07 PM)
Last year I got a similar case, J&T Jln Chan Sow Lin. After about 3 or 4 days it was released for delivery. Someone told me if there were covid cases at a branch/sorting center, they'll quarantine the packages at that time till they complete their investigations...i dunno if that is true or not. Recommend u disinfect yr package if and when it arrives, just as a precaution.
*
Sometimes I send parcel out and when it arrives, customer send me photo I noticed packaging bag is different than the one I used, bubble wrap unpacked, or box wrapping missing. I think parcels go through random spot checks. Apparently, since the MCO, drug transport case seems to have increased so they on high alert.

This post has been edited by whyamiblack: Feb 28 2022, 12:17 PM
andyng38
post Feb 28 2022, 12:25 PM

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QUOTE(whyamiblack @ Feb 28 2022, 12:17 PM)
Sometimes I send parcel out and when it arrives, customer send me photo I noticed packaging bag is different than the one I used, bubble wrap unpacked, or box wrapping missing. I think parcels go through random spot checks. Apparently, since the MCO, drug transport case seems to have increased so they on high alert.
*
I see. Well if this is the case, then no choice but to be patient lah. Us legitimate buyers and sellers got to suffer cos of those in the drug trade sad.gif
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post Feb 28 2022, 12:26 PM

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post Feb 28 2022, 12:26 PM

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TSjishu
post Feb 28 2022, 12:44 PM

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QUOTE(andyng38 @ Feb 28 2022, 12:07 PM)
Last year I got a similar case, J&T Jln Chan Sow Lin. After about 3 or 4 days it was released for delivery. Someone told me if there were covid cases at a branch/sorting center, they'll quarantine the packages at that time till they complete their investigations...i dunno if that is true or not. Recommend u disinfect yr package if and when it arrives, just as a precaution.
*
QUOTE(bobkiit @ Feb 28 2022, 12:07 PM)
Experienced once, contacted JnT . They said just routine nothing much to worry about. Asked me content of parcel and one day later they delivered my item.
*
QUOTE(haturaya @ Feb 28 2022, 12:08 PM)
COVID-19 outbreak at the centre...
*
QUOTE(even_steven @ Feb 28 2022, 12:12 PM)
J&T will put any kind of status available to undelivered parcel as long as it help their KPI.
*
Thank you for the positive output because ayam already thinking bad thing happened to my parcel only.
Hoepfully the item will arrived in the coming days
DeyBeardy
post Feb 28 2022, 12:46 PM

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They playing the game first, to see if its safe for you or not

QUOTE(jishu @ Feb 28 2022, 12:00 PM)
I bought game from Impulse Gaming (So their delivery is from Johor), and after almost 4-5 days, still not arrive

So 2 days ago I called J&T Express and finally today the status got update, but updated to "On Hold (Parcel is under investigation)"
user posted image
What's that supposed to mean?

Should i accept the fate that the item was missing/stolen/gone already??
Anyone with this "Parcel is under investigation" for J&T Express, care to share your experience? Thanks
*
HolySatan
post Feb 28 2022, 05:42 PM

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J&T dah songlap

kavman1984
post Feb 28 2022, 06:51 PM

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QUOTE(jishu @ Feb 28 2022, 12:00 PM)
I bought game from Impulse Gaming (So their delivery is from Johor), and after almost 4-5 days, still not arrive

So 2 days ago I called J&T Express and finally today the status got update, but updated to "On Hold (Parcel is under investigation)"
user posted image
What's that supposed to mean?

Should i accept the fate that the item was missing/stolen/gone already??
Anyone with this "Parcel is under investigation" for J&T Express, care to share your experience? Thanks
*
I bought few facial cotton. Was sent to police station. Delayed for almost 2 weeks. But they will send back la. I guess they are just making sure its not drugs
azbro
post Feb 28 2022, 06:53 PM

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post Feb 28 2022, 06:54 PM

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QUOTE(degraw19 @ Feb 28 2022, 12:14 PM)
habis la TS parcel at pulis ampang jaya brows.gif
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RGRaj
post Feb 28 2022, 07:19 PM

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QUOTE(HolySatan @ Feb 28 2022, 05:42 PM)
J&T dah songlap
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Delivery guys are playing that game now I guess.
TrialGone
post Mar 1 2022, 01:29 PM

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QUOTE(jishu @ Feb 28 2022, 12:00 PM)
I bought game from Impulse Gaming (So their delivery is from Johor), and after almost 4-5 days, still not arrive

So 2 days ago I called J&T Express and finally today the status got update, but updated to "On Hold (Parcel is under investigation)"
user posted image
What's that supposed to mean?

Should i accept the fate that the item was missing/stolen/gone already??
Anyone with this "Parcel is under investigation" for J&T Express, care to share your experience? Thanks
*
Sorry bud. But it's gone. They just leading you around circle I think to make seller forget to reclaim back money, like they cannot claim anymore 30 days after delivery. Which might explain the weird long update before declaring lost.

Me myself also got same problem. I check on FB and they all have similar issue like yours......transit forever, then declare lost. Meaning J&T are doing this on purpose.

This post has been edited by TrialGone: Mar 1 2022, 01:30 PM
strife01
post Mar 1 2022, 01:40 PM

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A lot of my local j&t staff kena cobis.
kweil
post Mar 1 2022, 01:43 PM

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proceed with refund je la
TrialGone
post Mar 1 2022, 01:48 PM

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QUOTE(kweil @ Mar 1 2022, 01:43 PM)
proceed with refund je la
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Refund wont work unless parcel is declared lost. Otherwise shopee will also bring u in circle with bs excuse like delivery is busy, please wait 3 to 5 days after expiry bla bla.

I checked, they only will refund if courier there give update like wtf?
kweil
post Mar 1 2022, 02:38 PM

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mayb can advise seller dont use JnT anymore..
btw, coming 17 march.. Shopee sellers no longer able to choose which courier to ship orders..
i predict cases like this will skyrocket.. shopee users better complaint to shopee now to cancel this plan..
ticke
post Mar 1 2022, 03:16 PM

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post Mar 1 2022, 04:05 PM

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QUOTE(kweil @ Mar 1 2022, 02:38 PM)
mayb can advise seller dont use JnT anymore..
btw, coming 17 march.. Shopee sellers no longer able to choose which courier to ship orders..
i predict cases like this will skyrocket.. shopee users better complaint to shopee now to cancel this plan..
*
Problem now is there's quite a number of customers damn puja puji J&T as the best courier for them hari ni post semalam dah sampai yada2. No way the sellers gonna switch to different couriers.

While others curse to death because having problem like TS. To make things worse,more and more parcels been assigned to J&T they even expand their 'great' service to Lazada nowadays.

Raising this issue to Shopee management might work but I doubt they gonna care. It's all about business. Tauke J&T getting richer and richer. While their staff keep on mogok steal items from parcels more delay shipments/missing in warehouse shit.
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post Mar 1 2022, 04:10 PM

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J&T investigating your silicon doll waifu.
CalciumPotato P
post Mar 2 2022, 01:50 PM

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https://pictr.com/images/2022/03/02/BWNuBJ.md.png
My parcel is also stuck in J&T, sad...
garywind
post Mar 3 2022, 06:06 PM

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QUOTE(CalciumPotato @ Mar 2 2022, 01:50 PM)
Hi, I have same problem. Also in kampar. 😅 Then status exactly same including the date
sienlau P
post May 26 2022, 11:52 PM

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QUOTE(CalciumPotato @ Mar 2 2022, 01:50 PM)
sienlau P
post May 26 2022, 11:53 PM

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QUOTE(CalciumPotato @ Mar 2 2022, 01:50 PM)
So did you get ur parcel at the end???

sienlau P
post May 27 2022, 12:08 AM

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QUOTE(garywind @ Mar 3 2022, 06:06 PM)
Hi, I have same problem. Also in kampar. 😅 Then status exactly same including the date
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So did u receive ur parcel at the end??
garywind
post May 27 2022, 09:06 AM

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QUOTE(sienlau @ May 27 2022, 12:08 AM)
So did u receive ur parcel at the end??
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Yes. But I click for refund then immediately send to my house next day. Haha
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post May 27 2022, 09:22 AM

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Inb4 JnT not for monkey use one
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post May 27 2022, 09:26 AM

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use lazada jer... stop buying from shopee you will not have this kind of headache.

what it meant was.. sorry we lost your parcel will need to investigate where it went. that's the actual meaning.
sienlau P
post May 27 2022, 03:46 PM

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Is anyone items been stuck in J&T CDC Tampoi Indah 317 before? My parcel is keep on under investigation..., I am so worried of my parcel will be lost. Any past experiences here, would I still receive the parcel in the end?

https://pictr.com/images/2022/05/27/BXQB4v.md.png
sienlau P
post May 27 2022, 05:03 PM

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QUOTE(sienlau @ May 27 2022, 03:46 PM)
Is anyone items been stuck in J&T CDC Tampoi Indah 317 before? My parcel is keep on under investigation..., I am so worried of my parcel will be lost. Any past experiences here, would I still receive the parcel in the end?
<a href='https://pictr.com/images/2022/05/27/BXQB4v.md.png' target='_blank'>https://pictr.com/images/2022/05/27/BXQB4v.md.png </a>
*
Is anyone here free to pick up my item & deliver to somewhere (within Johor Bahru area)? I will give you tips for delivery, please whatsapp me +60182438168. Please let me know asap. Thanks.
Oltromen Ripot
post May 27 2022, 05:07 PM

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This post has been edited by Oltromen Ripot: May 27 2022, 05:08 PM
Giant
post Mar 7 2023, 12:17 PM

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J&T keeps on hold my parcel
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post Mar 7 2023, 12:22 PM

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Banjir recently your parcel need to dry dry under sun first before giving you...
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post Mar 7 2023, 12:24 PM

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parcel is missing and currently under investigation.
cablesguy
post Mar 7 2023, 12:31 PM

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Just got one last week, but parceled already delivered few days back, and today stated as delivered confused.gif
ticke
post Mar 7 2023, 02:39 PM

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most likely kena curi
Giant
post Mar 13 2023, 11:52 PM

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Forever "on hold" and the 1300809000 24 hour forever cannot call
peng01
post May 13 2023, 05:26 PM

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J&T CDC Tampoi Indah 317 always lost parcel or tipu parcel delivery status,
just feedback to shoppee and ask for FULL refund after delivery date expired, dont wait for the parcel, it will take forever to deliver to u.

This post has been edited by peng01: May 13 2023, 05:26 PM
robotking123
post May 13 2023, 05:27 PM

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Gg, police coming to ts

 

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