PO 2nd batch 256gb green S22U on 20-02-2022 in SOS. Still show processing, yet others who po after me already got their phone. Called Samsung to bising about my ROI and my order still processing. Asked the cs whether they intend to send my order only after S23 is out. No point po. Really wait until neck also long already.

PO SS22 Ultra green on 20-02-2022. Still show order placed. On 22-03-2022 I bising to CS about my order and and that I can't redeem my ROI voucher without the IMEI no. And he told me ROI has been extended to 30-04-2022. Asked to email to me in black and white on the extension of the ROI voucher. Till now, no email, no call about my complaint at all. Really so frustrating.

Finally, received after 50 days. 2nd batch preordered on 20-02-2022.

No notification from Samsung that my order has been shipped. Only received SMS from SOS at 06:32 pm on 06-04-2022 notifying that I will receive my order by next week.
Check my account almost every day and it shows processing. And it is still processing even after my order is delivered.

Today, received whatsapp msg from DHL at 1:35 pm that my parcel is out for delivery. At that time not sure whether the parcel is my SOS order. Received it around 3:00 pm and one look at it confirm that it is from SOS.

The box show 2 IMEI nos 1 & 2. Which one should I use to claim ROI voucher?

Anyone know where can get Samsung Care+ at 30% discount?

Most cannot get. I called up SES (Digital Mall) & and her reply is no 30% discount. Only can get when purchase together with preorder at SOS. So bought from L CK Edison to avoid all the hassle of calling up SES for the discount.

My S22 Ultra got issues with the mic. When using voice message in Whatsapp,Telegram or recorder, need to speak directly at the mic. Only can hear sound when play back. If away from the mic no sound at all. Wonder whether it is hardware or software problem. Can anyone advice?

My SS22 Ultra has a straight thin vertical green line in the centre from top to bottom. The green line appear last night. My S-Care+ already ended. 1U service centre says need RM840 to replace the screen, RM760 for the screen, RM80 for labour charge. Never drop the phone or knock against anything. Is it worth to repair? Now scared to buy Samsung phone. Only use it for 2 yrs plus, now need to replace the screen. All my previous samsung note hp don't have this green line issue.

Still considering whether want to repair. SPR quoted RM1,500 and Digital Mall quoted RM1,200 plus. When asked why so expensive, both said can repair on the spot, only need to wait a few hrs and no need to back up data whereas Samsung SC need to wait 3 to 5 working days and data all gone. SPR even said I better send to Samsung SC since only RM840.00
Samsung QC really bad. Read online many S22 sets affected by green lines, pink lines. After Nokia, almost all my previous hp are Samsung. Now will think twice before buying Samsung again.

This post has been edited by joschinyl: Nov 30 2024, 11:38 AM

I think we should also complain to Samsung Malaysia CEO. My S22 Ultra got one bright green vertical line in the centre of the screen.
Went to service centre to change the screen for RM860 but the CS advised me not to change and asked me to wait for free screen replacement program.
He said if still don't have by the time S25 launch, then can buy S24 Ultra. I said to myself, still buy Samsung, better think twice.

Just now I emailed to Samsung Malaysia CEO to complain about the green line on my S22 Ultra.
Let's see what is the outcome.

https://www.samsung.com/my/support/contact/



This post has been edited by joschinyl: Jan 5 2025, 07:38 PM

Received this reply from Samsung:-

"Dear xxxxxxx,

Thank you for reaching out to Samsung Malaysia CEO Office. We sincerely regret to learn the experiences you have with your Device, Galaxy S22 Ultra.

Regarding the matter, we would advise you to surrender the Device to our Authorized Service Centre for evaluation check. Our service centre technician team will further assist and advise the highlighted issue of your Device. On top of that, once the technical report is available, our Service Management team will review accordingly and update you on this matter.

We understand the concerns you have highlighted in your email, and we aim to resolve this matter with you amicably."

I need to send my S22 Ultra to Service Centre for evaluation check.

The outcome is to pay RM600 plus to replace the screen. And the person keep telling me that my S22 Ultra is out of warranty so I need to pay.
Asked them not to repair. Will go and collect back my S22 Ultra.
Will tell my friends and relatives not to buy Samsung and I will never ever buy Samsung again! Have been Samsung loyal customer for so many years
but now no more.

This post has been edited by joschinyl: Jan 9 2025, 03:24 PM

I paid non refundable RM80 for the evaluation check. And they come and tell me that my S22 Ultra is more than 2 years old and out of warranty. So the evaluation check is to find out how old my phone is and whether out of warranty. What a joke! I can tell them that without them checking.
If I know that I still need to pay, I would'nt send in for checking. Samsung doesn't value their customers and I will make sure my future phones won't be Samsung to avoid all the heartache & headache.

Already file a claim with Tribunal and paid RM5.00 just now. No matter how will try all means to get free screen replacement. Samsung is promoting S25 on their facebook page and I went there to rant about my case.

This post has been edited by joschinyl: Jan 10 2025, 06:13 PM

https://ttpm.kpdn.gov.my/user/account/90000?logout=yes

Go to this link and register using yr IC No. After registering, can login and file a claim.
After login you will see pic 1. Then choose Form 1 in pic 1
Then choose Filing of Form 1 in pic 2. Then you come to pic 3 where you can fill in all the particulars.
Must fill in Samsung BR no and it's address in information of respondent.

Samsung Malaysia Electronics (SME) Sdn. Bhd. BR No. 200301026766
Level 15 Mercu 2, No.3 Jalan Bangsar, Kl Eco City
Kuala Lumpur; Federal Territories; Postal Code: 59200
Tel: 1800 88 9999








This post has been edited by joschinyl: Jan 31 2025, 11:08 PM

"Dear xxxxxxxx,

Thank you for reaching out to Samsung Malaysia CEO Office.

Following your Tribunal Claim on your Galaxy S22 Ultra, we have updated and shared to the respective Service Management. Please be informed that our respective Service Management team will review your Tribunal Claim and if required, reach out to you for further discussion."

Samsung CEO Office response to my email which I send attached with Form 1 on 10-01-2025.


This post has been edited by joschinyl: Jan 13 2025, 12:21 PM

Managed to get free screen replacement for my S22 Ultra after filing Tribunal Claim.
Samsung made me wait almost 11 days before offering free screen replacement.

This post has been edited by joschinyl: Jan 23 2025, 02:49 PM

For me, email to CEO will only get discounted amt for replacement of screen. After filing Tribunal Claim, I get free screen replacement.
Already collected my S22 Ultra with screen replaced from Service Centre.

This post has been edited by joschinyl: Feb 14 2025, 02:44 PM