Any idea what these "exclusive offers" refer to?

Got the S22 One UI 6.1 update. I use the gesture navigations but now it doesn't work anymore. Forced to on screen buttons, and when disabled, the gestures are not the same.

How can I go back to how it was?

Guys, my S22 (base model) is now showing pink-green vertical line on the left side of screen. Bought it in April 2022. Never dropped it. How come? Will Samsung replace it by any chance? How does this impact the trade-in value?

I was going to upgrade to the S25, but unlikely now as even my previous S10e suffered display issues towards the end (the screen would have a yellowish tint - luckily it was intermittent and wasn't present when I performed the trade-in).

This post has been edited by contestchris: Dec 20 2024, 09:57 AM

Sent this email to Samsung Malaysia CEO office. Don't have high hopes, but no harm to try.

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Hi there,

I am been a Samsung user for multiple generations. Before my current S22 256GB, I had a Galaxy S10e 128GB.

Recently, following the update on 16 Dec 2024, my phone display developed a pink line on the left side of the screen.

I went to Samsung express service center on 20 Dec 2024. The technician confirmed it is a hardware issue and I needed to replace the screen.

However, since my screen is otherwise free of any scratch or damage, I requested for Samsung to bear the cost of the repair. Of late, there are many incidents of people with the same phone as me (S20 / S21 / S22 lines) experiencing some kind of green line or pink link on their display.

The technician said they will have to send in a report to Samsung Malaysia to request for the free screen replacement.

On 24 Dec 2024, I received a call from Samsung Malaysia that the screen will not be replaced for free. It will be charged RM500++.

Today, I went to Samsung Publika to check my S22 trade-in value. The sales executive said that the pink line is considered a screen defect, and as such negatively impacts the trade-in value of my device. I was told that if my screen didn't have this defect, I could get up to RM900 when trade-in. However, with the defect, the trade-in value is only RM225.

How is this acceptable? Samsung Malaysia will neither repair the screen, and will also penalize the trade-in value of my device. I was actually thinking of getting the S25 series when it launches next month, but Samsung's customer service is atrocious. A flagship phone should be able to last for many years. Samsung promises 7 years of software upgrades. What's the point, when the phone's screen gets damaged after 2 or 3 years?

I appeal to Samsung Malaysia to do something about this. My phone has never been dropped - there is no scratches to the screen and no dents to the body. I've taken good care of the phone, yet the screen has become defective. It is indicative of a manufacturing defect.

If Samsung Malaysia does not offer a good solution to this issue, I will escalate the matter to the Malaysian authorities by lodging a complaint with Kementerian Perdagangan Dalam Negeri Dan Kos Sara Hidup (KPDN).

Thank you!

Just got a response. Again, not keeping my hopes up.

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Dear xxx,

Reference Number: #xxx

Thank you for your email dated 28th December 2024.

Thank you for reaching out and sharing your experience regarding the pink line on your device screen. We genuinely appreciate you being a loyal Samsung user and value your feedback regarding the issues you’ve faced with your device.

We understand how frustrating it can be to encounter such issues, especially with a flagship model that you have taken such good care of. We strive to ensure that our products meet the highest quality standards, and it is concerning to hear about your situation. Your experience with our service and the impact on your potential trade-in value is important to us, and we recognize how it can influence your continued loyalty to the brand.

Please be assured that your feedback is crucial, and I noted that you have sent an email to our CEO's office. Therefore, please rest assured that they shall provide you in finding a resolution that is fair and satisfactory.

In the meantime, should you have any further questions or require assistance, please do not hesitate to reply to this email. We appreciate your patience as we work to rectify this situation.

Thank you for being a proud Samsung customer, and we hope to resolve this matter swiftly for you.

Just got a call, they said they will replace screen for free but I will have to bear labour charges of RM80 + 8% SST, i.e. total of RM86.40.

All settled. They took 4 weeks but it was repaired in 2 hours. I even demanded free labour due to their outrageous delay.

My screen got a 2nd link line, so I put pressure on them to repair ASAP.