TM's FAQ (https://unifi.com.my/lsds/assets/pdf/fibre/FAQ%20General%20unifi%20Home.pdf) reasoning is
"The upload speed for the unifi plans is sufficient to provide good experience to almost all customers. From the usage statistics of our existing unifi customers, 90% of total users only utilised less than 5Mbps upload speed."

So basically they say "you don't need it"
And it's "good enough"

When we all know the reality is their GPON infrastructure limits. Though I wonder why they could not give 2:1 ratio like GPON, which would give 400Mbps up (and in the past they gave 500Mbps up for 800Mbps plan then quietly downgraded it)

Also, I wonder how other ISPs on TM Infra get to give 30/30? Like Maxis Fibre 30Mbps plan.

Another argument is "okay, you say that we usually don't utilize that much, then why not give us MORE bandwidth since it isn't being used anyways so that when we DO need it WE CAN DO IT FASTER???"

This post has been edited by PRSXFENG: Dec 27 2021, 10:51 AM

Well that's just unfortunately due to Maxis riding on TM infra so any problems Maxis needs to contact TM which introduces delay

For me my area Maxis has own infra so speedy response (and not capped as hard, I get 38Mbps on 30Mbps plan)
But quite rare, most users are riding on TM infra