Hardware Digi fibre router reset then no internet
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 Dec 15 2021, 09:23 PM, updated 4y ago
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#1
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Probation
1 posts Joined: Dec 2021 
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Hi, i recently did a reset to my digi router in hopes it can boost my slow ass 300mbps connection, but it end up i cant connect to the internet anymore for some reason, if anyone have the fix for it pls do help, big day tmr for me
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Dec 15 2021, 09:26 PM
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#2
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Junior Member
425 posts Joined: Aug 2021
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Call digi
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Dec 15 2021, 09:28 PM
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#3
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Junior Member
955 posts Joined: Feb 2020 
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you go reset of course all setting reset to default.
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Dec 16 2021, 08:21 AM
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#4
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All Stars
13,478 posts Joined: Jan 2012
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Maybe you need to configure the setting if there are no preset. It is all about VLAN tagging. Unifi, Maxis and Digi all use different port number for VLAN tagging. Once you get it done, then you will be able to connect again with your username and password.
Found this in digi community... try it and see if it helps. I'm on Maxis... cant test it for you. QUOTE HERE THE STEP FROM TPLINK SUPPORT 1.Login to web management (IP address 192.168.0.1 2.Click Advanced 3.Network 4.IPTV 5.Tick Enable IGMP Proxy,Tick Enable IPTV,after that ISP Profile Select custom mode -VLAN INTERNET 629 -VLAN VOIP 10 -VLAN IPTV 20 -Tick Enable 802.1Q TAG 6. IGMP Version change from v2 to v3 7. Save 8.After reboot finish click Quick Setup 9.Time zone Select Kuala Lumpur Singapore and click next 10. Connection type select pppoe and click next 11. Enter your username&Password What DIgi provided to you and click next 12. Change new wifi name and password and click next 13. Save. |
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Dec 16 2021, 01:48 PM
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#5
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Senior Member
6,818 posts Joined: Oct 2008 From: Kuala Lumpur 
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You need to get the username and password from Digi and configure it into the router. I hope you don't reset the BTU otherwise big headache waiting for technician to come.
If you are using the Wifi 6 Zyxel router, better change to your own router for more stable connection. |
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Dec 16 2021, 01:52 PM
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#6
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Senior Member
1,495 posts Joined: Dec 2012
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QUOTE(Tesh @ Dec 15 2021, 07:23 AM) Hi, i recently did a reset to my digi router in hopes it can boost my slow ass 300mbps connection, but it end up i cant connect to the internet anymore for some reason, if anyone has the fix for it pls do help, big day tmr for me You should have restarted the router not reset it. If reset all the configuration needed for the internet connection is gone.  No other way, call Digi customer service. They might send technician to set it up back. |
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Dec 17 2021, 04:45 PM
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#7
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Junior Member
354 posts Joined: Oct 2021
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QUOTE(Tesh @ Dec 15 2021, 09:23 PM) Hi, i recently did a reset to my digi router in hopes it can boost my slow ass 300mbps connection, but it end up i cant connect to the internet anymore for some reason, if anyone have the fix for it pls do help, big day tmr for me All data saved inside are erased once you pressed the reset button on the router! Always make a backup of your router script configurations and settings before doing a hard reset. Be prepared that they will charge fees for a Digi support guy to come over fixing it.This post has been edited by Muusyc: Dec 17 2021, 05:00 PM |
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Dec 21 2021, 11:13 AM
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#8
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Senior Member
2,348 posts Joined: Apr 2008
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Only Digi can help you now, you get lost your pppoe password because you reset the router.
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Dec 21 2021, 05:35 PM
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#9
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Senior Member
2,096 posts Joined: Aug 2009 From: Shithole Klang
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Diy went wrong lol
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Dec 23 2021, 04:49 PM
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#10
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Junior Member
155 posts Joined: May 2016
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QUOTE(andrekua2 @ Dec 16 2021, 08:21 AM) Maybe you need to configure the setting if there are no preset. It is all about VLAN tagging. Unifi, Maxis and Digi all use different port number for VLAN tagging. Once you get it done, then you will be able to connect again with your username and password. TS please try this first. Because pin resetting at the back erases all data and settings and you have to manually input it. I did that, rookie mistake, and I called Digi hotline, customer rep was unable to help so they sent a technician.Found this in digi community... try it and see if it helps. I'm on Maxis... cant test it for you. |
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Dec 27 2021, 10:47 AM
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Junior Member
277 posts Joined: Oct 2016
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OMG! Reboot (turn off and turn on) your router. No resetting your router.
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Dec 27 2021, 10:57 AM
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#12
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Senior Member
2,611 posts Joined: Nov 2020
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I think most ISPs have remote configuring, not sure if Digi has it but try just leaving your router and modem on overnight, they'll update the settings automatically
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Dec 27 2021, 10:59 AM
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Junior Member
277 posts Joined: Oct 2016
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QUOTE(PRSXFENG @ Dec 27 2021, 10:57 AM) I think most ISPs have remote configuring, not sure if Digi has it but try just leaving your router and modem on overnight, they'll update the settings automatically I believe this only apply for 4G router. Fiber I don't think so. |
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