tortheldrin, if you wanted speedier service, call the US Hotline. Also quote the GM that you spoke too. They do have a lot of GMs who may not be aware of the history of the bug you mention. There have been GM issues before.

Unless you have been getting gold from one of the following :

1. selling gold
2. buying gold
3. borrowing gold from a friend who is selling/buying gold. (remote chance but since they ban people from buying gold via tracing the gold seller, it's a slim chance it can happen)

People working Call Centers and Customer Service are under a lot of stress. And Blizz will take their time to investigate through a lot of logsheets, I'm sure. Just remember to be polite. The first tone of hostility, they will not respond anymore.