I believe most of the Maxis postpaid subscriber using the new phone, already got the latest network VoLTE in KL area. Just wondering, for those who not yet get the VoLTE, just want confirm few things.
1. Do your Maxis using multi sim card include e-sim with same number (means 2 physical sim card tied to your main number)?
2. Does Maxis VoLTE only support single sim card? (I'm not referring dual sim card slot). Most of the latest model phone support VoLTE (dual sim card slot).
3. If support multi sim card what are the setting we need to do? Because I already tried to ask Maxis, and they said no solution.

If you have any solution, please share here.

Thank you.

I not maxis but

1. One e sim one physical but different network
2. Both got volte
3. What setting? Just turn on from the settings page under mobile

I remember seeing it somewhere that mentioned customers who are using multi SIM one line is not capable to use VoLTE apart from the MAIN SIM

Which telco?

I saw another post show that multi sim able to use VoLTE, he called to Maxis Customer Service and transfer to network department, then the network department help to fixed within 24 hours. But he is using iPhone, and I'm using Samsung.

Unifi and tunetalk. Tunetalk is definitely celcom. Unifi might occasionally use celcom network based on the signal bar with tunetalk

If that's the case, it's highly likely you're being shitted upon. VoLTE on iPhones are no different than VoLTE on Android devices, just a matter of configuration from Maxis in their database that your phone(device)/ multi-SIM lines are whitelisted or not, just call them and ask if they can provide a solution or not?

If not, do what I do, lodge a report to MCMC straightaway (I'm using Hotlink Prepaid), I used their Terms and Conditions against them where it mentioned Prepaid Unlimited Plan users can enjoy VoLTE since March 2021 where I didn't get VoLTE, few days later, they called me and informed VoLTE has been enabled for me.

That’s why i ciao from maxis. Being a loyal maxis user for 15 years, when i say i want to port out - they say thank you bye bye

Customer loyalty means nothing nowadays,

1) We have choice (Shitty choices when it comes to Shitty network providers in Malaysia, none are superb, just "meh" and all around average service across)

2) We like cheap prices but quality service/ goods

3) Gotta do with ego, I myself am guilty

15 years, those Zerolution packages are just right at your fingertips if you wanna use them. But up to you though

I'm on maxis & celcom

1. esim: maxis
2. physical sim: celcom
3. Both got volte

Issues:
1. Intermitten issue on maxis volte.. i can't hear what the caller is saying. Like muted mic from the caller. 3rd time calling, then able to hear.
2. raise case to maxislisten.. not providing a concrete solution.
3. for peace of mind, i ended up disabling volte. no more 'muted' mic issue

Not sure if this is esim related or maxis. I hv no issue on volte @ celcom

This post has been edited by netbeans: Oct 8 2021, 10:21 AM

Usually nothing got to do with the sim either device or shitty network je

Try use it on a spare phone and see if problem persist shitty network, but my guess is shitty network

I am using Poco X3 Pro. and check maxis website and volte supported.
I have make sure volte is turn on on my phone but somehow I still cannot get volte. Call Maxis, they also hv no idea.

Logged case to maxislisten. See if issue resolved

Update:

1. Changed to physical sim @ maxis
2. Changed to esim @ celcom
3. Enable VoLTE on both no.
4. Called frm Maxis no., 1st call not successful (can’t hear the other party)
5. Called frm Celcom no., successful on 1st call (no issue)
6. Call location; Paradigm Mall, PJ
7. Can safely conclude it is not eSIM issue

Seems ok d now. Maxis called and suspect esim is ‘old’. More than 1 year old. 😳

If have multisim confirms gone case will not have VoLTE.

Eh.. do we need to call Maxis to activate volte?
It is not enabled by default?

the phone needs to be in the maxis' volte supported devices.

enable volte in settings on ur phone.

can see maxis FAQ page here

My phone is listed has the supporting device.. but still no volte