I'm on maxis & celcom

1. esim: maxis
2. physical sim: celcom
3. Both got volte

Issues:
1. Intermitten issue on maxis volte.. i can't hear what the caller is saying. Like muted mic from the caller. 3rd time calling, then able to hear.
2. raise case to maxislisten.. not providing a concrete solution.
3. for peace of mind, i ended up disabling volte. no more 'muted' mic issue

Not sure if this is esim related or maxis. I hv no issue on volte @ celcom

This post has been edited by netbeans: Oct 8 2021, 10:21 AM

Logged case to maxislisten. See if issue resolved

Update:

1. Changed to physical sim @ maxis
2. Changed to esim @ celcom
3. Enable VoLTE on both no.
4. Called frm Maxis no., 1st call not successful (can’t hear the other party)
5. Called frm Celcom no., successful on 1st call (no issue)
6. Call location; Paradigm Mall, PJ
7. Can safely conclude it is not eSIM issue

Seems ok d now. Maxis called and suspect esim is ‘old’. More than 1 year old. 😳

the phone needs to be in the maxis' volte supported devices.

enable volte in settings on ur phone.

can see maxis FAQ page here

Best to visit maxis centre