I don't know what is happening with JPJ's system.
My licence was renewed at post office 5 years ago (from laminated type to new card type) and it uses my IC photo extracted from JPN.

Recently I tried renewing at MySikap and it told me no photo in database or something like that. No need to guess what myeg will show if i try renewing at myeg.

Went to post office and managed to renew with no issue. It saved me from the trip to JPJ.