hi sifus, i wanna get a thinkpad L15 gen2 for parent but not so sure whether should i get Premier Support as im not around with my parents so i can ask lenovo to onsite to check/replace if there is any issues(touch wood)

can give comment on this serviceS?

So far my company using...good service

This post has been edited by Predator10: Sep 28 2021, 11:33 PM

these days , its always best to buy laptop insurance, pay more also nvm

if rosak, want to repair - MCO time- kedai tutup etc - susah

with those laptop company insurance - now they appoint technicians to go to your house fix it (they will try to do it online first, if really cannot then come house)

yes but less so for lower end models
had a 1-1 replacement for t430 to t470p few years ago. a bit of a hassle at the start but hey, its still a sweet deal

medium to high end worth to get, low end series basically buy and throw.

yes, worth it. but make sure you have their accidental damage warranty as well.

Yes, especially if no technically savvy help is around.

Forgot which type of support I got but basically when my laptop screen suddenly went off, I reported same day and they sent a technician next day to replace the screen FOC. I think it's on-site warranty or something.

My ThinkPad T480 (2018) came with 3 years warranty Premier Support for RM 4.5k i5 8th Gen/8GB RAM/256GB SSD NVMe/Touch Sceen
For Klang Valley, the service provider is JOS.

Replaced my Toshiba NVMe SSD (stock) and Motherboard before.
And swapped out the Internal Battery and External ones before.

Totally worth it. Especially you near last year of warranty, you want swap out the battery.
All Free of Charge.

This post has been edited by iSean: Sep 29 2021, 12:33 AM

Yeah, took them awhile before gotten someone to replace my Motherboard during MCO last year

I am tech support for overseas laptop.

My advise, above RM3k purchase please get these kind of warranty.

Im not blaming China factory but sometime u get the defect parts.

Unless u are those who replace new laptop every year.

If its not too expensive get the 3 yr onsite one..

Else at the bare minimum .. extend the carry in warranty so at least "there is someone who WILL fix it"

Yes. Worth every penny.

thank you all @all, i will proceed with it =)

How much is it?

PS: I use thinkpad X1. But never use premier support which come with it. (Company provide anyway).

Is the service/support good for those living in big cities only? How about those from small towns? Does Lenovo have technicians for the job?

Remember to buy accidental damage warranty.

so far ok, i'm using their premier service. next day wlil come and replace parts. during covid complain they just send replacement parts like battery etc.

IBM is good but not lenovo.

make sure its the official warranty one

not the shop over priced warranty like scam like that one

whats the difference between onsite support and the premier support? dont really need the software support from the premier support. (normally quite crap, self diagnose might be faster)

if you the kind take AppleCare then Lenovo support is something that you do naturally

so far this is the only negative comment on this thread.

because people not yet meet ghost. After they meet ghost they will know.

I use it since 90s until now.
No much different also thinkpad under IBM or Lenovo. Both durable.

so you claim how many time after sales service?

upgrade from 1year base warranty for rm700; 3Y Accidental Damage Protection Add On RM287 so total 1k

ya i bought from lenovo website thanks

For thinkpad series, none. That's why I wonder it is worth it for premier support.
Normal warranty also ok what..

I do buy personal laptop for kids. No matter what brand, I need to claim warranty.

you can check on the details in below, generally faster and more comprehensive in services
https://www.lenovo.com/my/en/premier-support/

generally china ppl are complaining about drop of quality in thinkpad also but im satisfy on lenovo so far, used company thinkpad X and L (forgot is it L or other series) personally using legion

ya thats a must

I got onsite + accidental but turns out onsite never came or call me so instead I went to their service center. Lucky got accidental if not habis....

mind sharing what was the issue with your laptop? and how long did it take to solve?

what kind of accident? drop your laptop? spill water?

Not yet finish. 9 months ago yes that long I waited to repair due to mco phase 1 vaccination status etc...

I think I kena water keyboard 1 by 1 keys dying on me. No biggie I go buy Bluetooth keyboard. Now suddenly charging port shorted habis la kenot charge need to take to repair

so you not yet meet ghost.

Nobel winner Thaler says it's always best for consumer to opt out extra warranty.

Spill water lo what else. Learn frm previous mistake last time go buy msi mane ade such warranty that one mobo fried.

ahh, so it just needed a keyboard replacement. should be a quick one unless they needed to order dor the parts first.

Charging port too likely need replace. I changed adapter still can't charge.

then its the motherboard also needed to be replaced.
Is it the thinkpad series?

Newer thinkpad dont have the water drain hole anymore? My last thinkpad was t42, and it has the drainage hole

Thinkpad? No although it may happen to lenovo laptop.
Battery failure also no. Basically, it tough & durable.

It's the same model as tv guy beli one. 1010 + accidental warranty thinkbook hahaha.

ohh shit, the epic glitch one.
damn, must be lucky you had that accidental warranty included.

Learn frm mistake la bro 2~3 months month before that my 6month old msi gaming laptop died water dmg! Knn that one can buy 5~6 this one regret learn frm mistake now kena 2nd time I will never ever buy any future laptop without accidental damage protection.

oof!
Sadly though, lenovo gaming series (LEGION) don't offer accidental damage warranty despite costing 5k and more. Have to be very careful not to spill anything on those kind of laptop. I had one key button broken and asked for a quotation. they quoted rm900 to fix it.

Msi quote me for fried mobo the cost of new msi laptop minus 1k. That tells you how crazy they are. It was something along lines of 4k ish. I might as well buy self a new one. Also they use same service center as Acer and other brands. Seems here Penang Lenovo is using same service center as HP.

godai msi. Its just like buying dead on arrival iPhone.