Sep 18 2021, 02:53 PM
QUOTE(cytyler @ Sep 7 2021, 01:53 PM)
Today order kepci , when driver only 5minutes away from me , order suddenly kena cancelled.
Then I go find their CS why , and they say I requested to cancel the order , and will not get refunded.
I'm so WTF ...already under my lobby watching my driver arriving soon, what for i go cancel the order.
Then i contact their FB , Twitter , same reply given , but when I requested the prove of me cancel the order , they just give me copy and paste answer from above.
Twitter CS say i cancel through call , FB CS say i cancel through their help center.
Although just RM20 kepci ..but this looks either their system error , or their CS cancel my order on mistake.
I tried to talk nicely to their CS but no help given ...so geram , need to complaint to authorities ... which portal the right one ? MCMC or KPDNHEP or which ???
U paid and cancelled? What bs is that? The only time it got cancelled if u paid via card/banking system a few minutes before shop closed then yeah they will cancel the order and refund later. Never had this issue before and I use food panda on a daily basis.Then I go find their CS why , and they say I requested to cancel the order , and will not get refunded.
I'm so WTF ...already under my lobby watching my driver arriving soon, what for i go cancel the order.
Then i contact their FB , Twitter , same reply given , but when I requested the prove of me cancel the order , they just give me copy and paste answer from above.
Twitter CS say i cancel through call , FB CS say i cancel through their help center.
Although just RM20 kepci ..but this looks either their system error , or their CS cancel my order on mistake.
I tried to talk nicely to their CS but no help given ...so geram , need to complaint to authorities ... which portal the right one ? MCMC or KPDNHEP or which ???
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