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 Digi makes it very hard to terminate postpaid sub,, are other telcos the same

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Demonic Wrath
post Sep 5 2021, 11:12 AM

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Previously also terminate Digi line for my company. Terminate need to send hardcopy signed letter so specific branch. Then need to wait for 1 month to process it. And the 1 month to process still got charge to me.
joey2000
post Sep 5 2021, 11:12 AM

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QUOTE(tongsanfish @ Sep 5 2021, 11:07 AM)
alll the same.. celcom also.. last time try to port out celcom, 3 time try kenot, they said system error try again.. on fourth time i tried and talk shit, later on an engineer call me and say their mistake.. idiot celcom
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It takes 30 days for YES to terminate a broadband.

All telcos try very hard to stop you when you want to terminate.
RallyNight
post Sep 5 2021, 11:14 AM

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Port all the account prepaid then stop using it.

They will ask alot of question, just say tokong or your religion said number no good tukar.

Once ported then paid 1mth stop using it tada.

This post has been edited by RallyNight: Sep 5 2021, 12:19 PM
SUSCincai lar
post Sep 5 2021, 11:18 AM

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no need owner verification to terminate ??.. anyone can terminate izit ??
odin140
post Sep 5 2021, 11:22 AM

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its good that such procedures are in place. prevent your sim card/phone number from kena hijack easily. blocks out some fraud using otp and unauthorised mnp
ihm11
post Sep 5 2021, 11:33 AM

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can oni terminate line at digistore cos nid to verify id in person
hcmalaya
post Sep 5 2021, 11:38 AM

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Typical
U can sign up at any tom dick harry outlet
But can only sign out at certain outlet
moiskyrie
post Sep 5 2021, 11:42 AM

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QUOTE(digilife @ Sep 5 2021, 10:36 AM)
simple my fren

how many lines you have ?

PM me & I teach you an easy & effective way to leave DG for good.

as easy as ABC
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Teach me....
Next year want port out from dg after using them for more that 20 years.....
Go maxis....cos dg now day always no signal.....
kaiserreich
post Sep 5 2021, 11:45 AM

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QUOTE(moiskyrie @ Sep 5 2021, 11:42 AM)
Teach me....
Next year want port out from dg after using them for more that 20 years.....
Go maxis....cos dg now day always no signal.....
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Why wait next year
masaka90
post Sep 5 2021, 11:48 AM

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Digi is literally shit tier mobile network operator lol.
hirano
post Sep 5 2021, 11:52 AM

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What i did previously with Umobile... from postpaid i request them convert to prepaid. Then after few months MNP out.
moiskyrie
post Sep 5 2021, 12:00 PM

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QUOTE(kaiserreich @ Sep 5 2021, 11:45 AM)
Why wait next year
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2 year contract.,,
Next year 2022 finally end of contract.....
terradrive
post Sep 5 2021, 12:08 PM

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why not just port out that number, as long as you paid all the remaining current balance should be able to port out. port to some number that you can kill like prepaid lines. can do port out via internet i think

i did ported out from digi postpaid before

This post has been edited by terradrive: Sep 5 2021, 12:09 PM
terradrive
post Sep 5 2021, 12:09 PM

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edit: double post

This post has been edited by terradrive: Sep 5 2021, 12:09 PM
s@ni
post Sep 5 2021, 12:13 PM

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QUOTE(moiskyrie @ Sep 5 2021, 11:42 AM)
Teach me....
Next year want port out from dg after using them for more that 20 years.....
Go maxis....cos dg now day always no signal.....
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They are merging with celcom..
ulet
post Sep 5 2021, 12:18 PM

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QUOTE(h0riz0nLine @ Sep 5 2021, 10:34 AM)
I don’t mean to brag, seriously

But I paid 6k a year for my whole family

When I decided to terminate just one subscription they just say “lol, send us an email and we will reply you within 5 working days.” And “You must come here despite the fucking killer flu is out there good luck faggot” (exaggeration but you got the point)

Wow, is making a simple termination form in their app or website is such a hard task?

Sunday morning feel like wanna whack people liao. Destroy mood.

Rindu zaman Gobind.

Edit: rallynight and joey2000 thanks for the advice I potted out though kinda bummed still need few days to wait for new prepaid sim. Thanks.
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For verification purpose that you are really the person who request to cancel the line.
Nowadays phone numbers and banking are connected to TAC SMS. If scammer got hold of your info and cancel your line without verification they also got hold of the TAC SMS.
ulet
post Sep 5 2021, 12:20 PM

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QUOTE(h0riz0nLine @ Sep 5 2021, 10:34 AM)
I don’t mean to brag, seriously

But I paid 6k a year for my whole family

When I decided to terminate just one subscription they just say “lol, send us an email and we will reply you within 5 working days.” And “You must come here despite the fucking killer flu is out there good luck faggot” (exaggeration but you got the point)

Wow, is making a simple termination form in their app or website is such a hard task?

Sunday morning feel like wanna whack people liao. Destroy mood.

Rindu zaman Gobind.

Edit: rallynight and joey2000 thanks for the advice I potted out though kinda bummed still need few days to wait for new prepaid sim. Thanks.
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For verification purpose that you are really the person who request to cancel the line.
Nowadays phone numbers and banking are connected to TAC SMS. If scammer got hold of your info and cancel your line without verification they also got hold of the TAC SMS.
kkboy
post Sep 5 2021, 12:21 PM

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I think all telcos and many businesses do this. They don’t make it easy to terminate.
kcchong2000
post Sep 5 2021, 12:22 PM

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Port out je lar. Like last time Maxshit. Doing shitty hanky panky to my account. Port out aje to digi. Problem solved.
Lozy
post Apr 27 2025, 10:52 AM

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QUOTE(terradrive @ Sep 5 2021, 12:08 PM)
why not just port out that number, as long as you paid all the remaining current balance should be able to port out. port to some number that you can kill like prepaid lines. can do port out via internet i think

i did ported out from digi postpaid before
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i have this unused digi number that im too lazy to visit their center to cancel the postpaid plan and that number has accumulated some debt like rm300
just want to confirm, i can port out to other telco as soon as i clear the debt? and that number will be a prepaid phone number without any more subscription?

thinking of asking the CS to help me cancel the postpaid plan otherwise i will port out to reduce the hassle
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