I set up an automated speedtest measurement and recording system, it runs every 15 minutes for 24/7 and has been running for the past 16 days so that works out to be over 1,500 tests.

This is what I see:


I'm subscribed to 500mbps package but I seem to be artificially limited to 300mbps most of the time. The spikes that you see when I get 500mbps are always because I either restarted my router or when TM resets my connection after I make a complaint. However, the graph shows that my speeds get reduced back down to 300mbps shortly after that - sometimes it could last 2 days, sometimes only a few hours.

I've made complaints to TM several times and every time they "reset my port", the speed goes back to normal and they declare that they solved my problem so there's no avenue for me to escalate further.

Is this the work of TM or is it caused by something else?

In my housing area, someone complained about loss of speed, and TM said 10 houses in my area were having the issue.

If TM tells me there is a widespread slowdown due to MCO or whatever I can still accept, but the data here suggests that it is a very specific situation where my bandwidth is capped after a while, and the remedy (reset port / restart router) is made to look like it has resolved the problem only for the cap to return when the case is closed.

your speedtest is local or international server?

99.5% local servers. Sometimes the automated server picks a server in Indonesia but only happened a few times.

Seems like qos , shaping. Need to check on the user and also isp. If you're enterprise customer, like company using mpls link can ask them the shaper config at their side. Besides checking your router.
As normal home user don't think so we can ask them... At least I never done.

i hv a feeling that my unifi service is like TS also but no evidence to backup
500mbps but now getting 90mbps

I'm sure I've disabled QoS on my end. I just want to rule out all possibilities that it is caused by anything on my end.

If you suddenly get good speeds after you restart your router, then it may be an indication that you're facing the same thing.

This post has been edited by [-]: Jul 14 2021, 06:21 PM

i believe they bottleneck over international speed at peak hours. but for local the connection to TIME or MYIX only sometime might caused by congestion traffic.

I don't quite believe this is caused by congestion though. Have a look at the graph, the variance is very small. It is either 500+/-mbps or 300+/-mbps with almost nothing in between. It has also never dropped below 300mbps either. It looks like an artificial cap.

yes, nearly every time after a reboot I get the speed that I paid for
past month or so only noted this

This is my SpeedTest History graph. ROuter never reboot in the last week or so.
I set it to always speed teset TM cyberjaya server. I noticed automatic speed test server selection sometime point to unreliable server.

Try to set your speed test to test nearest TM speedtest server.

What good if the 800mbps can only to local Speedtest servers?

I have logs that show the speedtests were performed using local servers and I can set a static server if I wanted to, but I feel there should be some randomness in choosing the servers.

If the connection cannot even maintain a consistent speed across a few local servers, then it is simply not reliable.

From the image ts shares, what I can see is short burst, allowed by shapers. It will allow to beyond cir for a while then reduce the rate to smoothen traffic. It's hard to check with tm since they won't provide. Noted that you mentioned you have checked qos. If Cisco router I can check the config if you attach here. Not other device though. Do you have another vendor router to test this?

tm wants to fool the foolish people who think they need more than 300mbps for home line cause most likely they do not know what theyre doing

try with unifi biz line and see what happens

This post has been edited by nonamer: Jul 16 2021, 09:36 AM

I dont think TM got any speed throttling to local network.
Currently there is only multiple reason will causing slow speed.
1.Local area maintenance-this will having a few hours of very very slow speed like few or xx mbps only.
2.Local area congestion-If your area too many user using at the same time,it might get slower speed.
3.Slow speed to malaysia server at peak hour-This is happens every few days for 1-2hours when TM to local network having congestion issue which will causing high latency spikes and slower speed.

As for international server,TM never said they will provided stable connection to international server,so slower speed to worldwide server is quite normal.
Even to singapore,after adding 40G OVH SG private peering and 100G of SGIX,and TM to SG will still having problem every few days,so it is really TM problem...

This post has been edited by go626201: Jul 14 2021, 10:35 PM

Not under Unifi but i'm using maxis broadband(supposedly using same infrastructure as unifi?) but i am facing similar issues having average of around 250 mbps speeds when i have 500 mbps package. I do not have automated speedtests but randomly run a few each day and sometimes i go as low as 80-90. Speedtests are ran to both malaysia/singapore servers.

I have 800Mbps package but can only get that speed if I do a Safe mode boot. Otherwise, best around 500Mbps.

Please correct me if I have the wrong understanding, but the "short bursts" that you're seeing in the graph are not really short. That graph shows data over 16 days so the spikes that look like bursts are in fact over a period of few hours up to few days. That is to say, I can sustain consistent 500mbps speeds over a few hours/days, then it will suddenly drop.

Been in this situation before. TM only says whatever advertised speed to TM server, not to other server for speedtest. Have you tried doing the same test only to TM servers? Would like to see the results of that as well.

Like you also, I previously complained a lot-then they told me that is only to TM servers. When I tried to TM servers, it is the correct speed. Outside TM they cannot control. Since T&C written like that. Can fight but waste time. Been calling centre for years now.

In my household, in total have about 27 connected devices. 3 users on Zoom/webex/teams onedrive/dropbox during workday. 4 streams of netflix/youtube. Using Adobe Premier to edit videos. All media stored in Onedrive enterprise. I downgraded from 300 mbs to 30 mbs after finish the 2 years. Happy since my upload speed is still 50 mbs. Still unlimited data. More than enough for my use. I noticed that aside from my heavy workload from time to time, 4k videos require lots of data. All users working conference calls at the same time is not affected. Almost saturate 30mbs, but not affected.

I did not automate the speedtest to run purely on TM server, but I did manual verification when reporting to TM:

maybe your pc has something going on in the background or you can share with us what spec is your pc..

ok, then you have a problem there of unknown origin. Maybe can try keep proof using TM's own server.

my guess

-your area congestion
-local server congestion at peak hour (MYIX/TIME and etc) which happen daily
-pc hardware/software issue - antivirus / firewall / or some third party unknown software / router

and lastly when you report to TM did they sent someone to your house to check on it? like fiber reading on FDP ? or BTU reconfiguration ?

the usual stuff. MS office. Anti-virus. Firewall. VPN but switched off when doing testing.

Even with the latest Samsung phone and placing next to the router connected to 5Ghz, around 600 Mbps max. Never 800 Mpbs

what router did you use? is it wifi 6? if not, it is already normal to get 600Mbps with Wifi..

Yes, wifi 6 TP Link AX73

Hi guys, does anyone have experienced on the disconnection when doing P2P? Recently, I've got disconnected when downloading torrent files. I had no issues for the past few months until last week. I suspect TM could throttle the bandwidth or block P2P.

Maybe your router overloaded?
I had similar experience before,When the software had too many connection,the router cant support,then suddenly you will found out your internet start having problem like website cant accessible or high latency or other similar problem.
It looks like still got internet but this second got internet next second no internet.

Thanks for your input. Initially, I thought it was my router's issue. Then I rebooted the router and even reset it and re-setup it again. The issue of disconnection is still persist whenever I'm on P2P or downloading the torrent files. Done the troubleshoot by trying not to do P2P for awhile and the connection was stable for hours without any issues and the minute when I'm on P2P then I got disconnected less than a minute. Checked the log files, it is the connection time-out. It was done by the ISP. I've lodged a report to TM and they said will request their technical team to fix my connection issue.

I was wondering what's the point of upgrading to Unifi so-called Turbo when you can't have a stable connection on P2P downloads.

Everyone is staying at home now and congestion is unavoidable

Every consumer ISPs in the world will oversell their bandwidth else your Internet will cost significantly more

Agree. My monthly usage before Covid rarely exceed 600 GB. Now it's 1.2 - 1.4 TB

Bro what if you send not more than 500mb. And show the graph again. Want to see the behavior if not exceed the 500mb.

Referring to my graph? I'm not sending any files. That graph represents the results of speedtest in mbps.

Ok clear, of you're the only one user sending traffic then something wrong with tm. Hope their tech help