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 Acer Nitro 5 AN515-45-R4K8, Laptop crash when playing games

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uskimaski
post Jul 12 2021, 01:58 AM

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QUOTE(Strawbelly @ Jul 10 2021, 08:37 PM)
Laptop Spec
AMD Ryzen 7 5800H Processor (3.2Ghz up to 4.4Ghz, 16MB Cache 8 Cores)
8GB DDR4 3200Mhz RAM
512GB PCIe NVMe SSD
Nvidia GeForce RTX3060 6GB GDDR6
15.6" FHD (1920x1080) 144Hz IPS technology NTSC 72% Display
Windows 10

Anyone having trouble with this ? i just bought this model and it crashes when play a game.
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try to contact their customer service: ama.marcom@acer.com

since u just bought it then it's still under warranty, can get it fixed.
uskimaski
post Jul 14 2021, 12:10 PM

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QUOTE(Strawbelly @ Jul 12 2021, 09:22 AM)
i tried to contact them. They told me the warranty center is closed due to MCO and the ask me to update window and gpu driver. I have update all the drivers and window and still crashing with blue screen.
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i think they should still be able to help you even if the warranty center is closed.

if not mistaken they have something called Acer Care center to help with these issues as well. can try emailing them again and see if that helps.

btw, i also wouldnt touch any of the hardware stuff in case it voids ur warranty.
uskimaski
post Jul 14 2021, 10:06 PM

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QUOTE(Strawbelly @ Jul 14 2021, 04:45 PM)
I just plug in Razer Mamba. Most probably is the design of motherboard or the ssd issue. Have to wait until after MCO to send it to acer warranty center.
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have you tried emailing them again to say that the methods they recommended are not working?

they can escalate the issue to their tech center and find a faster solution for you.
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