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 PS5 intermittent black screen during gameplay

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TSjeffrinder
post Jun 30 2021, 01:07 AM, updated 5y ago

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Ps5 intermittent black screen during gameplay


Hi, is anyone else having an issue during gameplay where the screen goes black for a second (but audio is still running) and then it returns back normaly. It happen intermittently maybe once in 2-3 hours sometimes it happens twice in an hour and it times it only happens after a few days. It is really intermittent. I am using a 4k Lg tv. i never had this issue until recently maybe like 2 weeks ago. I had the console for about 3 months now.

Some key points :

1. Using default hdmi cable that was given
2. Using the default settings, already tried adjusting the video transfer rate, turning off hdcp. it didnt work.
3. I think this only started happening after the recent software update.

Any possible solution?

Thank you.
TSjeffrinder
post Jun 30 2021, 01:41 AM

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QUOTE(nate_nightroad @ Jun 30 2021, 01:34 AM)
Change the hdmi cable and try

Use hdmi 2.1 man

Or use a different hdmi port on the tv
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Thanks for the suggestion. I would try using a different cable to see if it solves the issues. Tried changing the hdmi port before does not work either.
TSjeffrinder
post Jun 30 2021, 01:48 AM

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QUOTE(Orzie @ Jun 30 2021, 01:45 AM)
Hmm never experience this before, is this happening to all games or certain game(s) only?
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Looks like all the games recently. Not sure why i will try a new cable. Hopefully that solves it.

TSjeffrinder
post Jun 30 2021, 09:42 AM

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QUOTE(Convael @ Jun 30 2021, 07:21 AM)
Model number ?
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It is 70UK6540PTA, however i do not think it is the TV cause it was working fine for almost 3 months and previously i had a ps4 pro and did not encounter similar issue.
TSjeffrinder
post Jun 30 2021, 04:06 PM

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i bought a new cable let me try later
tonight and see if it solves the issue.
TSjeffrinder
post Jul 1 2021, 11:39 PM

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tried a new cable still the same. i guess would have to send in for repair.
TSjeffrinder
post Jul 2 2021, 12:04 AM

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QUOTE(Max2006 @ Jul 1 2021, 11:58 PM)
TV problem. I have a BenQ fhd monitor which also has the same symptom. Been using for 2 years. Will black out for 1-2 seconds occasionally. Other than that, everything works fine. It didn't bother me so much so I just let it be, although I already kept it in box now since I have changed to a new 4k monitor last month.
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Not too sure, if tv problem other hdmi inputs should have similar traits but all other hdmi inputs are okay. i have another tv upstairs will try with that for some time and see if it happens.

Thanks


 

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