Hi Sifu,

I lodged an report to maybank regarding a dispute that double charged to my card since Feb 21. I had been keep calling Maybank call center but there is not update. They only asked me to wait.

I asked to escalate and they only point me to disputemgmt@maybank.com.my.

Can i ask how can i escalate further? For example cc MCMC or other government agency?

bank negara.

Yes go mcmc

Bank negara

Call merchant better than calling bank, get merchant to reverse the charge

Fill up the form. They will respond.

Do the simple thing first. No need BNM, OFS or whatsoever yet.

email bnm telelink

bank will then need to respond within 7 to 14 days

Go to FB and spam their posts with your problem. Guarantee to attract attention. SPAM all their posts now!

Bank already said what just wait.
Depending on the charges and type of charges can take up to 60 days.

Past 1 week d can still call merchant?
My merchant is mcd in this case..

I have sent dispute form to maybank too

You're TS' dupe?

Totally not related

double charged for Mc Chicken ?
Small change let it be. don't sweat the small stuff

Since you already file a dispute, just wait for bank to respond. If they ask you to go back and deal with the merchant. Then just follow the instruction.

They will pay you eventually. But then since it wasn't their fault at first place, they will ask you to do the work.

Later like ts still nothing since Feb..

Double charged for a family meal (few sets)
Machine hanged after insert pin number.. no receipt printed

Mcd counter said no receive order

Restated with new order and paid with other method

Maybank2u only updated 2 days later..zz

I had been keep calling since Mar and there is no progress till now.

I cant be forever waiting right. I never submit any dispute form but just call to lodge report. now, let me submit the dispute form officially first.

i feel like the call center tai chi me only. they nvr give solution.

Then just try contact the merchant without being told.

I did kena scam once by online website. I contacted the merchant, there was no respond. After two weeks, I file a dispute to Maybank. Took them one month plus to return back the disputed amount. But then there was 0 communication in between.

what kind of dispute TS?