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 Dell delay another 3 months (Aurora R12)

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TSkoinmove
post Jun 1 2021, 10:49 AM, updated 5y ago

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i bought Alienware desktop on 22 April.
i understand due to pandamic and graphic card shortage will have deliver delay.

before make payment i understand will need to wait for 2~6 weeks,
and from Dell webpage do show estimate deliver date on 2 June.

but when estimate deliver date reached, i tried to called Dell for the status and CS told will update me.
then at night Dell sent an email that my order delay another 3 months!
If Dell do not have stock, why Dell still selling it and giving fake hope.....

As for Hewlett Packard, they show out of stock if no stock/part.

not much different than a scam for me ๐Ÿ™„

anyway can make serious complain to Dell? seem like their CS cant do anthing (or dont care) on it....

This post has been edited by koinmove: Jun 10 2021, 09:01 PM
TSkoinmove
post Jun 1 2021, 11:03 AM

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QUOTE(crimv @ Jun 1 2021, 10:55 AM)
wow i nearly bought it but need to wait 3 month so i give up now 6 month dah
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so this time before you make payment, at the bottom estimate deliver date show august?
TSkoinmove
post Jun 1 2021, 11:04 AM

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QUOTE(Zot @ Jun 1 2021, 10:56 AM)
3 months delay is absurd. This sector is still operating I believe.
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ya... if do not have part to deliver within 2 months... why the webpage still selling
TSkoinmove
post Jun 1 2021, 11:05 AM

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QUOTE(winkytoe @ Jun 1 2021, 11:00 AM)
let me guess.. the aurora r12?
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yes. u know any insider news about it?
TSkoinmove
post Jun 1 2021, 11:07 AM

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QUOTE(Ludwig. @ Jun 1 2021, 11:05 AM)
i mean, you could always cancel if youre really displeased
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u do not get my point...
if do not have part or stock within 2 months, why selling it.
just show out of stock. dont you feel like a scam?
TSkoinmove
post Jun 1 2021, 11:16 AM

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QUOTE(winkytoe @ Jun 1 2021, 11:08 AM)
no but i guessed since a lot of miners just buy it for the graphic card and sell the rest as parts.

but i was curious why they didnt say "sold out" if got no stock lol
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ya... that what im pointing out.
i checked other brand they show out of stock, but Dell....
TSkoinmove
post Jun 1 2021, 11:19 AM

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QUOTE(hjh87 @ Jun 1 2021, 11:09 AM)
Bought Lenovo, the tower pc took 2 month and one accessories took 1 month to reach. Delay of the tower pc is due to graphic card as well.
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i was looking for gaming desktop.
so i bought aurora 12. dell uodate estimate deliver date to 20 aug lol
estimate waiting period 5 months lol
TSkoinmove
post Jun 1 2021, 11:35 AM

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QUOTE(crimv @ Jun 1 2021, 11:29 AM)
i normally direct deal with customer service officer .. ya he said three month .. which graphic card you getting?
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when i order that not what CS said ๐Ÿฅฒ
im getting 3080
TSkoinmove
post Jun 1 2021, 11:38 AM

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QUOTE(Xaser_3 @ Jun 1 2021, 11:34 AM)
I recently also bought a new Dell Ispiron 15 for my wife. The order was placed 26th March, and was told by Dell CS that the lead time will be 6-8 weeks for delivery. I than told CS that I'm fine with 6-8 weeks wait for delivery. Come 6th of May, I received an email telling me that there will br another 3 months delay for laptop. I ignored the email and didn't bother to call up CS but surprisingly, DHL delivered on the 17th of May and the rest is history.

My advice is just give it another 2 more weeks and see if there is any updates or development regarding your purchase before pursuing further action.
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great to know that.
i posted is to see anyone sharing same situation, and "celebrate" together ๐Ÿ˜‚

but the way Dell doing it really pissed me...
TSkoinmove
post Jun 1 2021, 11:39 AM

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QUOTE(myway1985 @ Jun 1 2021, 11:37 AM)
chassis come jor.. now gpu.. u see phoenixx order 1 shipping soon
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when is phoenixx made order?
TSkoinmove
post Jun 1 2021, 12:56 PM

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QUOTE(myway1985 @ Jun 1 2021, 11:58 AM)
end of apr i think
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sorry for asking again. which display card do he ordered?
i choosed 3080 and ordered on 22 Apr
TSkoinmove
post Jun 1 2021, 02:11 PM

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QUOTE(sherxez @ Jun 1 2021, 01:57 PM)
mine the initial date should be next month. Is it gonna be delayed also? i5 with 3080 also.

user posted image
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you need to check with Dell.
TSkoinmove
post Jun 1 2021, 03:19 PM

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QUOTE(sherxez @ Jun 1 2021, 02:30 PM)
ok boss. Thanks for the heads-up. i'll email dell for confirmation. if delayed by 3-4 month, might as well purchase locally even with a lower spec PC
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they lastest reply to me

------------
Truly apologize on this .
However , currently our production has advised that there's part arrival reaching on 2nd Jun .
We could only confirm further on Thursday if the part arrived are enough to fulfill your order .
Please be assure that we will expedite your order whenever possible .
I shall keep you updated on the status .
Have a great day.
------------+
TSkoinmove
post Jun 10 2021, 05:45 PM

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QUOTE(S_SienZ @ Jun 7 2021, 03:46 PM)
Hmm, that's odd. Mine's been marked as Shipped 2 days ago.

user posted image
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what is your aurora r12 spec?
TSkoinmove
post Jun 10 2021, 05:48 PM

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i did complain to kpdnhep.
but because they will lock down until 16Jun, so the PIC ask me to close case and recreate a new case and assign to him.
TSkoinmove
post Jun 10 2021, 05:51 PM

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QUOTE(phoenixxx @ Jun 9 2021, 02:03 AM)
I'm thinking of cancelling my R12. There's quite a few complaints about the RAM issue, heat, etc. If I'm dropping so much cash (eventhough it's "cheap" compared to custom) the last thing I wanna do is tear up the PC and change fans, thermal paste, etc.

The thread in the forums is 31 pages long, and more than a month later nary an official response from Dell on the RAM gear1 / gear2 issue. Although, they did fix an unrelated BSOD issue with the BIOS update.

Each day I see threads on reddit with people getting black screen after BIOS update, AWCC issues, etc. I'm not sure if it's being blown out of proportion but I have lost quite some confidence on this rig.

On my side, I've requested for an acknowledgement multiple times over the RAM issues but to date none has been given.

On a separate note, does anyone know how a 3070 Ti compares to the 3080 in terms of performance?
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heat issue for r12 is common.
i already prepare fans to add inside the casing, and change the cpu water cooling fan

TSkoinmove
post Jun 10 2021, 05:55 PM

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QUOTE(phoenixxx @ Jun 7 2021, 08:03 PM)
Latest update, delay another week. Second delay now. Keeping track...

Order placed & confirmed: 18 Apr
In production: 8 May
Delivered date #1: 31 May
Delivered date #2: 10 June
Delivered date #3: 17 June
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this is CS replied me.

Would like to inform you that the batch that arrived are not enough to fulfill your order .
Our production has advised that your order would likely only be able to fulfill on the next arrival batch of 25th Jun if no issue or the following incoming batch on mid July .
Truly apologize on this matter .
TSkoinmove
post Jun 10 2021, 05:58 PM

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QUOTE(sundayteenz @ Jun 7 2021, 04:04 PM)
XPS delivered ahead of schedule
user posted image

but sadly R12 ggwp
user posted image
user posted image
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your deliver date is same as mine!

mine is intel i5 with 3080...
TSkoinmove
post Jun 10 2021, 06:05 PM

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QUOTE(S_SienZ @ Jun 10 2021, 12:53 PM)
Mine came yesterday. Will unbox and update over the weekend.
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pls share your spec and waiting date๐Ÿ˜‚
TSkoinmove
post Jun 10 2021, 07:02 PM

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QUOTE(sleepwalker @ Jun 10 2021, 06:43 PM)
It's more noise than heat issue. The are no fans in the market that can match the 150 CFM industrial fans in the R12. Only problem is that the noise level is also industrial. That's usually the reason why most swap the fans out. A reduction in noise yes, a reduction in heat no.
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icic. i watch from youtube. most them them change fan and add one fan in the bottom.

i do select aio.

i bought Noctua NF-F12 IPPC 3000 PWM fan

This post has been edited by koinmove: Jun 10 2021, 07:03 PM

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