Shopee is a scammer that only sides with scammy sellers

Few years back I bought a ps4 game which was advertised as brand new sealed item. The seller posted actual photos of the item but he conveniently did not take photo of the top of the disc casing. If you know about ps4 game then you'd know it is completely sealed with plastic shinkwrap with the playstation watermark.

But what I got was an opened game with fingerprint smudges on the disc surface and the inner casing. It still had it's wrapping but it appeared that the seller carefully open the plastic wrapping from the top part, took out the disc, played it and placed the game disk back inside the casing and didn't even bother reseal the top part of the plastic wrapping.

Shopee sided with the seller stating it might be a manufacturer error (LMAO).

The seller claimed it was brand new in the first place.

I know. I probably have bought 100+ physical games to know brand new vs refurb vs used games. The actual product should matched what was claimed by the seller.

No brand new sealed games would have fingerprint smudges on the disc itself and inner part of the casing. The disc is made and packaged by machines in factory. Not manually packaged by human for sure.

Even with photo proof, Shopee did not approve the return and refund and gave me lousy reason.