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 "your hotlink will be inactivated/terminated on..", What does this mean?

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TSsarf2k4
post May 10 2021, 04:44 AM, updated 5y ago

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I got an sms like the following

CODE

Your Hotlink will be inactivated/terminated on 11-05-2021. Pls top up to stay active.


What does this even mean?

Currently my number is active until 11/5/21, and the content of the sms above states "inactivated/terminated". Does that mean I will have my number terminated immediately on 11/5/21?

Today is 10/5/21, and that would mean my number still active tomorrow, 11/5/21 right?

It is very confusing to have this "threatening" message came in.
Dwango
post May 26 2021, 03:31 PM

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QUOTE(sarf2k4 @ May 10 2021, 04:44 AM)
I got an sms like the following

CODE

Your Hotlink will be inactivated/terminated on 11-05-2021. Pls top up to stay active.


What does this even mean?

Currently my number is active until 11/5/21, and the content of the sms above states "inactivated/terminated". Does that mean I will have my number terminated immediately on 11/5/21?

Today is 10/5/21, and that would mean my number still active tomorrow, 11/5/21 right?

It is very confusing to have this "threatening" message came in.
*
Similarly I received this message. Usually there is a grace period to top up before the account is terminated. Either 30 days or 60 days. So now the account will be instantly terminated on the day the validity expires? Sounds shitty to me.

I'm going to call Hotlink later to clarify this nonsense.

Dwango
post May 26 2021, 03:32 PM

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QUOTE(sarf2k4 @ May 10 2021, 04:44 AM)
I got an sms like the following

CODE

Your Hotlink will be inactivated/terminated on 11-05-2021. Pls top up to stay active.


What does this even mean?

Currently my number is active until 11/5/21, and the content of the sms above states "inactivated/terminated". Does that mean I will have my number terminated immediately on 11/5/21?

Today is 10/5/21, and that would mean my number still active tomorrow, 11/5/21 right?

It is very confusing to have this "threatening" message came in.
*
Similarly I received this message. Usually there is a grace period to top up before the account is terminated. Either 30 days or 60 days. So now the account will be instantly terminated on the day the validity expires? Sounds shitty to me.

I'm going to call Hotlink later to clarify this nonsense.

bee993
post May 29 2021, 08:52 AM

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QUOTE(sarf2k4 @ May 10 2021, 04:44 AM)
I got an sms like the following

CODE

Your Hotlink will be inactivated/terminated on 11-05-2021. Pls top up to stay active.


What does this even mean?

Currently my number is active until 11/5/21, and the content of the sms above states "inactivated/terminated". Does that mean I will have my number terminated immediately on 11/5/21?

Today is 10/5/21, and that would mean my number still active tomorrow, 11/5/21 right?

It is very confusing to have this "threatening" message came in.
*
QUOTE(Dwango @ May 26 2021, 03:31 PM)
Similarly I received this message. Usually there is a grace period to top up before the account is terminated. Either 30 days or 60 days. So now the account will be instantly terminated on the day the validity expires? Sounds shitty to me.

I'm going to call Hotlink later to clarify this nonsense.
*
Same thing prompt me here.. Wtf this stupid hotlink...my last top up is 1 May 2021 then I subscribe the shit 6mbps which always unstable and fall back to h+... And now I received this shit sms.. Gonna call and screw kaw them wtf... All my banking using this number
TSsarf2k4
post May 29 2021, 12:04 PM

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any updates on what this message could mean? i understand that they may want to simplify the messages but then, i would still assume this is a threat
kit2
post Jun 16 2021, 10:02 AM

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depends on your prepaid plan. some older plans have 0 grace and terminate immediately. previously many customers on these plans were stung. now, maxis wants to cover their ass but i think they could have handled notifications better.
westlife
post Jul 18 2021, 12:20 PM

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Mine is on bagus plan. Also it always said it will be active until xxx. But also not sure if xxx is included. But based on English, I supposed it will only be inactive on xxx + 1?

Then after inactive, will it still have extra grace period before it is terminated?
dgboy
post Jul 20 2021, 02:04 PM

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QUOTE(westlife @ Jul 18 2021, 12:20 PM)
[Mine is on bagus plan. Also it always said it will be active until xxx. But also not sure if xxx is included. But based on English, I supposed it will only be inactive on xxx + 1?

Then after inactive, will it still have extra grace period before it is terminated?
*
yes, active until xxx means xxx will be the last day active, the next day the line will be barred (or terminated if your plan has no grace period).
dgboy
post Jul 20 2021, 02:06 PM

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QUOTE(kit2 @ Jun 16 2021, 10:02 AM)
depends on your prepaid plan. some older plans have 0 grace and terminate immediately. previously many customers on these plans were stung. now, maxis wants to cover their ass but i think they could have handled notifications better.
*
agreed, Maxis should have the resources to send a message based on our individual plan.. this feels like a ploy to panic users into topping up, even though most users will have 50 days grace period.
westlife
post Jul 20 2021, 02:16 PM

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QUOTE(dgboy @ Jul 20 2021, 02:04 PM)
yes, active until xxx means xxx will be the last day active, the next day the line will be barred (or terminated if your plan has no grace period).
*
That’s why this is the prob, I dun know if my plan has grace period or not.
dgboy
post Jul 20 2021, 04:29 PM

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QUOTE(westlife @ Jul 20 2021, 02:16 PM)
That’s why this is the prob, I dun know if my plan has grace period or not.
*
from what I recall, the hotlink plan with no grace period is the plan that gives 90 days validity for every top up of RM5 or more.
westlife
post Jul 20 2021, 05:34 PM

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QUOTE(dgboy @ Jul 20 2021, 04:29 PM)
from what I recall, the hotlink plan with no grace period is the plan that gives 90 days validity for every top up of RM5 or more.
*
So for this legacy plan bagus wm has grace period?

 

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