he didn't reach to KPDN yet as he told grab if they no action on refund, he will reach to KPDN but grab straight refund to him..

I tried to reach to this department, many steps, u need to provide the case details

1 transaction proof payment
2 the company website and social media website
3 screenshot if u have contact them but no reply or action

go thru many steps mean u might need to resubmit all the doc again and again to different platform.

I WhatsApp them, but all I get is all the resubmitting info and at the end asked me to email or call......zzzz

so at the end.. I get my refund back and I didn't Bother to contact again