Yesterday night I placed a Domino pizza order via Grabfood. Waited for hours and end up Grab completing my order and charged me even though I did not receive my order. Contacted Grab and told me that Domino's used Grab platform to get the order but they use their own delivery partner to send the order. Grab support advised me to check with Domino's and they're the ones who can process my refund. I've been reaching to Domino's customer care hotline since yesterday but no one picks up, keep saying all their customer service officers are busy. What should I do to get my refund back? Should I lodge a report to KPDN?

You placed order from grab.. then grab should be responsible for end to end delivery. They should investigate and not you..
Sue jer the company.. for 3 years free supply of pizza

I never order from 3rd party delivery team if the shop got their own delivery team like McD, KFC, Domino or PizzaHut

Order from Domino's directly la. Why use Grab?

Domino used Grab platform so Domino's were the one that is managing my order

Cause initially I wanted to order something else from other restaurants but at that time almost all of their partner restaurants were unavailable and Domino's was the only one there. As I wanted to quickly order for my dinner, I just placed an order Grab. Usually barely have no issues with Grabfood. Yesterday was my first experience this kind of problem

Hmm... I noticed this when I order Domino pizza from GRAB as well.... they do use their own rider. Have you try to complaint again with different grab agent, hope fully different agent will be able to help

U contact via phone call or email?

If grab don't want to resolve then complain to KPDNKK

Phone call no customer service pickup. I send email via Grab App and initially a customer support agent from Grab told me that I should contact Domino's as they should be the one to process the refund

I finally got back my refund after I told Grab that I would make a report to authorities if my complain wasn't expedited

Hi Bro, I’m experiencing the same as you too. I’ve complaint since 9May to Grab and Dominos, but no one is response to me. Can you share how you complaint to the KPDN?

he didn't reach to KPDN yet as he told grab if they no action on refund, he will reach to KPDN but grab straight refund to him..

I tried to reach to this department, many steps, u need to provide the case details

1 transaction proof payment
2 the company website and social media website
3 screenshot if u have contact them but no reply or action

go thru many steps mean u might need to resubmit all the doc again and again to different platform.

I WhatsApp them, but all I get is all the resubmitting info and at the end asked me to email or call......zzzz

so at the end.. I get my refund back and I didn't Bother to contact again