So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks.

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally 

can anyone give me a hand with this? its kind of frustrating, had to WFH 

Here's the picture for some references:

Did tried to contact him, send it for several times. But problems came back after sometimes again.

Im not a person like to create these kind of chaos, i just want my laptop to be fixed 

how come got few asked for what brand and shop, TS didnt answer?

Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in

Horrible customer service that changes your order without consent.

Timeline:
11 Feb 1AM: Ordered Onyx V Ryzen (RTX2060) from https://store.illegear.com/ready-to-ship/24...yx-v-ryzen.html

11 Feb 3PM: Contacted Sales Support to cancel order as I wanted the Onyx V (RTX3060) instead.
Sales Support upgraded my order with new invoice after top up.

24 Feb 5PM: No response after 2 weeks, contacted Sales Support about status of ETA. Sent me article to gizmodo about global chip shortage, and that my order would be delayed to April onwards. Told me to email billing support to cancel.

24 Feb 6PM: Emailed billing support to cancel order. Offers switching to intel by topping up RM500 as stock would arrive next week. I declined and wanted a full cancellation.

25 Feb 3PM: Billing support reverted my order to RTX2060 without my consent. I replied stating I do not want to revert it and wanted cancellation instead.

26 Feb 2PM: Billing support sent me a DHL tracking number with laptop being shipped already.
I replied again stating my intent.

26 Feb 3PM: Billing support justifies that since RTX3060 order could not be fulfilled within timeline, order has been reverted to RTX2060. I replied again stating my intent and to cancel the shipment.

26 Feb 4PM: I explained my conversation with Sales Support previously who told me to email billing for cancellation. Billing support instead states that cancellation is no longer possible as their machines are "made-to-order basis" as it was custom-configured product.

26 Feb 5PM: I explained the original order (RTX2060) was not customized at all, it was "ready to ship", "ready stock". I further clarified Sales Support was able to "upgrade" my order, so why was I bound by the "made-to-order basis" rule.

26 Feb 5PM: Billing support replied that they require "some time to prepare the ready-stock units (QC, stress-testing), as all orders are made-to-order basis, regardless of customizations performed / pre-configured specifications." Since they could not fulfill RTX3060 on time, they "reverted" my order to RTX2060 since stock is available which I did not consent.

26 Feb 6PM: I replied again stating my intent. Gets a canned response with snipet of Terms & Condition of "custom-configured product". I contacted Sales Support again who said they will escale the case to "PIC".

but now leloumo also haram la the delivery date

u customize all and see the date

wadapaq haram 8 weeks  

small modal can afford to buy RM1mil sports car?       

can confirm that they macam own the tech corner thread punya

some legit negative posts about them, no reports pun will just go poof

I'm not an Illegear customer or endorsing their products but I've seen chinti and others continuously bash Illegear daily for everything, I'm not sure what beef they have but it's best to be neutral on this kind of issue.

We probably don't know the full story and the only way to solve this issue is for Mr gentleman here to send in for warranty claim. Maybe he can also post the entire WhatsApp chat for everyone to see and not just a few snippets of his own selection.

If they still don't fix the issue then I recommend you to take action by going consumer tribunal, etc. As they mentioned you only contact them at around 1pm when this thread started at 10am, why do that unless you wanted to create drama at /K?

Haiya, why you go stalk me, what if I work in same industry but from a different company? ahem, of course I keep track of what my competitors are doing lol 

I still think we shouldn't jump to conclusions, simply because we don't know the full story. All this time we hear Mr Gentleman's side of the story only... and he claims he already sent in 4-5 times but Azim said only sent in 3 times (1 of those is for Samsung SSD)?

That's why I ask Mr Gentleman to upload the full conversation history, from there we will know the full story and can make proper judgement