Hi, is any one that facing problem with this water heater? May i know what to do when the pump cant on? CIS-E7888AP Instant Shower? This already happen to few of the heater that i had... really regrets that buying this brand of product. Hope that get helps from someone. thanks.

Their service really bad as even i ask for manual, they cant even provide a manual and there is no way to complaint as no one even reply me even alrready complain to Pensonic HQ really bad service and can any one let me know how to do this.. .

Dont expect anything from cap ayam brand. If it is over the warranty period just trash it and get another better brand.

is true.. .is really cap parang brand... dont ever buy cornell brand

there must be a reason you choose this brand

I advise you to just change the water heater to more reputable brand since it's defective now.

Instant water heater is a life and death matter, pointless to save so little for what a life is worth.

As a guideline, if my budget permits I won't buy from any brand with no customer reviews - especially a brand's name to similar to another established brand. With due respect to Pensonic and some of their stuff may be ok for the price but it is no Panasonic and my house has no Pensonic stuff.

if the pump uses a carbon brush motor......that may be the failure point.

usually a change of the carbon brush should do the trick

edit : hmmm.........it uses ac motor........so likely brushless.........

all ac motors have run capacitor........might want to check on that.

This post has been edited by slimey: Feb 26 2021, 04:18 PM

AC is brushless motor. But the capacitor might hv failed after 5 to 10 years of usage.

Its a bit tricky to replace capacitor as it require desoldering.. and must know what rating n which are the better capacitor brands if you wanna DIY repair. But after many years its easier to just change a new one, few screws for mounting and electrical connection and hook up the inlet outlet, much easier.

WARNING
Dissecting the faulty one is bit complex and risky (there is remaining charge stored in the capacitor) which u must discharge before touching.

Best to just buy a new one from reputable WH maker brand eg Hitachi or Toshiba. Cheaper ones tend to cut corner coz they were designed for pricepoint. Remember to ensure u have 10mA RCD in DB box per current ST guidelines for safety.

This post has been edited by ceo684: Feb 26 2021, 05:33 PM

easy for me.......not easy for most of the people

Cornell I think is owned by Pensonic, both Cornell and Pensonic also OEM most if not all of their products.

Better get Malaysian brands that manufacture their own instant water heater in Malaysia, such as Centon, Alpha, Joven, etc.

not choose by me.. but the lousy renovations package that include by a renovation company called Core HOME. Lousy service and given lots of cheap stuff and paying a high price for the renovations. Now almost every water heater in the house using Cornell having the problem and no warranty and leave all the problem to the owner...

Yes, owned by Pensonic... create another brand to capture market.. but service really teruk... never buy from this brand any more... . i had call up to ask for service then from johor jaya branch... call then ask you to call main branch kl.. the "I" customer services ladies then reply if only getting the spare parts also need to wait for Penang headoffice to ship the item to KL about 2-3 weeks.. then kl ship to johor .. .1 weeks... .then 1 months later only can get the parts from the service center.... .walauyeh... really "effective" company.... ...I already dont know what to do about this CORNELL or PENSONIC... is this how they run a company..... no no to me again buying their product.... .too much problem and not easy to get spare parts even you want to ask technician around to repair....

pensonic takes over cornell, not create another brand to capture the market

Quite interested to know more about this company and your renovation quotation with them. Not to rub salt on your wounds, but I really think house owner should do their own homework and due diligence. Only rich people dont really need to waste so much time / effort to do due diligence, end of the day they can easily throw money to the problem.

Already many salt given... they just push hard to sell their renovations package and the quality of the item given is really problematic after 1 years.. bad services and many problem from the company.. they r group of ppl that cheating ppl surround the property ... end up.. all $$ given back to them for what they so called cash back from property... so beware on this. Just be more careful with those call property guru... .big big trap given by those so called gurus... invest wisely.. .and dont simply trust any guru except your ownselves... if gurus is really good.. then wont ask ppl to paid for high educations fees which is their major income and not the other way rounds to get the property by themselve and slowly build it ups...my experiences tells..

We all got cheated before, up down left right in our life la, just be more careful lo, what to do, you already fallen into the trap. All the best to you.