Maxis automatically upgraded my plan without my consent/permission. They said when I purchased an add-on, they automatically upgraded my plan. Does it even make sense? If an add-on was purchased, it's an add-on, not an upgrade. To make matter worse, I don't even remember purchasing it actually... as I clearly remember I only overused my data but didn't purchase the add-on.

The customer service rep over the phone was trying hard to avoid my inquiries regarding their illegal practice.

Has anyone else faced a similar issue? I'm definitely filing a consumer complaint with the KPDNHEP.

Yes, exactly. I told the cs rep that it was done without my consent/permission and asked how it happened. The rep avoided it like a plague and eventually hung up the phone on me lol

And it sounded like they knew it was a common practice

This post has been edited by CallMeBin: Feb 23 2021, 12:42 PM