Maxis automatically upgraded my plan without my consent/permission. They said when I purchased an add-on, they automatically upgraded my plan. Does it even make sense? If an add-on was purchased, it's an add-on, not an upgrade. To make matter worse, I don't even remember purchasing it actually... as I clearly remember I only overused my data but didn't purchase the add-on.

The customer service rep over the phone was trying hard to avoid my inquiries regarding their illegal practice.

Has anyone else faced a similar issue? I'm definitely filing a consumer complaint with the KPDNHEP.

Hello just want to ask for someone's opinion or help regarding my problem. 

So yesterday, I went to Umobile Spectrum shopping mall to change my plan and by changing my plan I mean downgrade it from P99 to GX50. It went smoothly and so I went back home right after everything was done.

When I was at home, I noticed a Umobile promo ad about the GX68 so I thought to myself Why not right? Its a freaking good deal so I upgraded my GX50 to GX68 la. At around 5.52 pm, the hotspot that was connected to my laptop which I was using at that time disconnected. I restarted my phone and when I checked my Umobile plan at the app, my plan was U28. THE PROBLEM IS, it was changed without my consent. And the only way to downgrade a plan is to go to Umobile franchise and I was at home at tht time. And its like legit the worst Umobile plan ever. The sad thing is, I can't upgrade the plan anymore because there's a change limit and it is 3 times per year.

I searched through the internet & no one ever had this problem b4. After that, I rush to the Umobile shop that I went tht morning to ask them about this problem. They only said 'oh its system issue.' But I changed my plan along with my sister but I was the only one who encountered this weird problem. And then they halau me to go to Umobile's shop at Aeon AU2 shopping centre.

And so I did. The staffs at the service centre said tht they couldnt do much to help me except to file a report about this incident. And the report would take like maybe 3-7 days.

I REPEAT I DID NOT DOWNGRADE THE LAST PLAN TO U28. I HAVE NO IDEA HOW IT HAPPENED. IT CHANGED WITHOUT MY CONSENT.

This does not make any sense. Please does anyone has any idea how this happen? Is there any solution???         

I add an attachment below
the blue highlighted text is the message received after I downgrade P99 to GX50 at Umobile Spectrum shop.
the yellow highlighted text is the message received after I upgrade the plan myself which is GX50 to GX68.
the red highlighted text is the message I received after the plan GX68 to U28 downgrade itself without my consent.

Upgrade plan like 98 to 128? How they can upgrade plan like that without verification from customers?

Maxis automatically upgraded my plan without my consent/permission. They said when I purchased an add-on, they automatically upgraded my plan. Does it even make sense? If an add-on was purchased, it's an add-on, not an upgrade. To make matter worse, I don't even remember purchasing it actually... as I clearly remember I only overused my data but didn't purchase the add-on.

The customer service rep over the phone was trying hard to avoid my inquiries regarding their illegal practice.

Has anyone else faced a similar issue? I'm definitely filing a consumer complaint with the KPDNHEP.