HI. Guys . Any one here can help in my issue. My Netflix program in Smart TV, dongle are not able to run properly when i am connected using Unifi Internet.
If i switch internet using hotspot from my mobile, netflix able to run without issue.

Current modem for unifi
Acatel Lucent 1240G
Router is
TPLink C1200
......

I have called unifi even with online chat, they cant help me.

Try resetting your router.

try disconnect and connect back to wifi

Did u have IPv6 enabled? If yes then disable it

Is the router in plain sight of the TV?

Done this and still the same..

i have done all the previous solution before and there is no helping this issue. there is one time where unifi reset the port and it was able to login once.. but after that..same thing happens again.
my router is just beside the TV, even with cable connection i cant get to run Netflix, i also tried the DNS setting to 8888, 1111, with no luck..

there is a test in the netflix itself and sometimes it is all pass, but when i try again still cant get through...

have you tried to run Netflix on the PC / Phone to check if it is Unifi or the TV ?

The odd thing is when using phone and PC there is no issue connecting.
But when im using TV, it can only connect using the hotspot internet from my mobile phone.

I also bought a Xiaomi android tv stick and use, it also cant run the netflix using unifi, but since it is android, i can install vpn and use..
after using vpn, netflix is able to use..

Then its your tv settings or config which has conflict.

What's your DNS setting?

why the TV can use internet from my phone?? this is what strange..

DNS setting i used is 8.8.8.8 and 1.1.1.1, both also cant used.

If possible you can try with another tv and see if still have issue. It is just a process of ruling out to pin down the item with problem.

apparently i did try all my house TV,, Panasonic and Samsung.. all having the same issue..

Your fon connected to Unifi ok or not?

The best way to test your Netflix connection is to do a speedtest by Fast.com if your smart TV has a browser.

It uses your ISP's closest Netflix servers to test your connection.

i dont use the fon.. but it is ok..

Hahahahah unifi mmg mcm tu.... hari tu aku nak surf guna wireless pun x leh. Aku tukar selain unifi.... pergh berdesup...

possibly your wifi connection to your tv is causing the issue? I've ran Netflix on Unifi line and its stable but i'm connected via LAN cable

i ve have tried cable and wifi both are same.. if wifi unstable my hotspot from phone have no issue..

Check you smart TV time and date setting.

if tak boleh lagi saya akan tukar unifi juga.. huhu.. after contract habis

lol for home, Unifi the best, Time for Condo would be best option I reckon.
if you think u gonna take Maxis, the backbone is still Unifi =)

You still having same problem ?

Just buying new mi TV p1 55'. I use unifi 30mbps. Other apps such youtube, spotify can open easily using unifi (wifi)

My problem same as yours. Use my phone internet and hotspot it to TV , netflix can open easily.

I use wifi and lan cable also no use. Already reset factory TV, try DNS, call netflix, call unifi also.

Other devices i can open netflix easily such as my macbook, iphone. no problem at all. the only problem is the TV.

Did 55' TV consume too much internet and 30mbps cannot sustain to open netflix ? The weird thing other apps can open. Anddd using phone hotspot can open netflix easily.

Its weirddd. Im thinking of upgrading the unifi speed but its think its not worth due to just 2 person in the housee. If anyone got any idea pls tell here and share with us.

cuba tukar wifi setting:-
1. encryption setting from WPA3 to WPA2 or
2. security from AES-TKIP to TKIP only or AES only or TKIP2 to TKIP,
3. tukar wifi channel number.

And also try disable IPv6, as most mobile network don't have IPv6(except UniFi Mobile).

It seems like your Unifi 30 Mbps bandwidth is now shared with many devices in your home...hence it may cause a bandwidth issue with the Netflix app's minimum speed requirement for its video quality setting. You can try changing the video quality setting in the Netflix app.

High definition (HD) 720p: 3 Mbps or higher

Full high definition (FHD) 1080p: 5 Mbps or higher

Ultra high definition (UHD) 4K: 15 Mbps or higher

https://help.netflix.com/en/node/306

This post has been edited by eclectice: Aug 27 2023, 10:55 PM

Bro, what was your solution? i'm experience the same problem as you right now...

It is an Internet bandwidth-related issue that affects the video streaming experience.

The Netflix app on mobile devices automatically adjusts its video quality to match the available bandwidth and will optimize its bandwidth use if data saving is set automatically. However, the Netflix app on smart TVs does not automatically adjust the video quality, so you need to change the video quality settings to improve the video streaming experience.

In TS's scenario, where using a mobile hotspot (via mobile ISP Internet) for the smart TV seems to have improved his Netflix experience on the smart TV, I suspect that his mobile hotspot has sufficient bandwidth at that time. Unless TS has stated otherwise, this is the most likely explanation.

Use the Netflix fast.com website or Netflix app to check Internet speed to its servers under Help > Check Your Network (Android TV) or App Settings > Diagnostics > Check Network (Android). You may need to check the Internet for iPhone/iPad/Mac's solution.

Another easily forgotten setting is to make sure your device's time zone is using the correct time.

This post has been edited by eclectice: Aug 28 2023, 05:00 PM

I used to have the same issue too, particularly if the movie was not hosted in local cnd

Switched to maxis and have not had the same problem since

CND? Do you mean CDN, I assume?

Yes lmao

Same here. I cannot login to netflix using unifi wifi/cable on my smart tv. Can only login with my mobile hotspot. Even my phone also cannot use netflix using wifi.

Usually what i do is Login netflix with mobile hotspot/phone data first. After that, i play movie and then switch to wifi. Its weird.

I think there is a problem with router itself, or maybe the settings.

If u trust me u can share ur id n pwd for me to test
After that u can chg the pwd
My home is using unifi