Hi, as per title. I bought a Western Digital Blue 1 tb hard disk from a seller in shopee. Unfortunately, it was dead on arrival as it cannot be detected even in bios (tried on two working PC). So what is the best next step I can take? Do RMA or ask seller replace new (if it is possible?) I don't think it's the seller's fault, as the drive's manufacture date was Dec 2020. I have bought at least 5 or 6 of this same model hard drives before (but not from the same seller la) but no problem whatsoever. Probably just received a lemon unit. Please advice. Thanks in advance

Just an update: Received the full refund from seller in my ShopeePay.

This post has been edited by imin: Feb 1 2021, 12:54 AM

Try seller 1st

Check if seller's shopee page got stated any 1-on-1 replacement term. Else u need to RMA yourself.

claim from seller if there's a shopee guarantee...otherwise RMA lor

If the damage is caused during shipping = seller's responsibility, poor parcel protection

tekan refund 1st. the rest talk later

Just ask nicely. Cannot expect you to bare cost right?

kacau seller ja, unless the item is 1 years plus then you rna yourself la

First of all, can share the seller link here? Let us check legit or scammer

WD harddisk is getting unreliable. I've one blue WD 4tb 2yrs seldom use just as backup storage suddenly frozen and need to send back for RMA.

Better buy delicate stuff like HDD in person from lowyat or digital mall. Thrown more than 6inches will spoil it. Which can and will happen in transit. U think they kiss ur package like AA baggage handler wayang?

Thanks for all the replies. I'm in the process of returning the item to the Shopee seller. Never thought nowadays the process of returning item for Shopee is more convenient compared to Lazada. After the seller accepted the return & refund process, Shopee app will generate a barcode for me. I just need to bring the package to be returned to J&T Express nearby my house (surprisingly there's at least 5 J&T drop around me), let them scan the barcode and they will print out the return label for me, and I just leave the item with them. Everything is foc.

Last time i bought from lazada's Thundermatch, take the resit to their shop then ask for RMA

why RMA? I take it the drive failed few months after you bought it? In my case, the drive was DOA.

RMA WD need to send to SG, and it’s ain’t cheap even pre-MCO. MCO era I don’t think it’s gonna be economical at all.

Highly likely u bought a fake one. Share the seller link here. Alot of WD fakes on shopee

One friendly PSA, take every picture/video of you repackaging it.

Cause the sellers might taichi and reject it in case the items are not returned in prime conditions. You need to prove you had done your due diligence and pack back at least the way they sent it to you.

J&T will provide the packaging?

pm which seller

Be-careful upon the unboxing.

You can reuse the same packaging and bubble wrap if you cut them nicely.

I just take the pic. Hopefully it's enough.

Nope, need to package ourselves.

Yup, I reuse their packaging. In fact I added more bubble wrap than the original one.

Some (a-hole) sellers might blame you the packaging/box got damaged and affecting them to resell it (yeah I know your unit is defective, but who knows what the sellers might think or do with it).

i tot wd blue very reliable?

Hopefully the seller is a professional and honest seller. Btw the seller can just RMA the hard drive right?

I bought around 5 wd blue previously (but from other seller la) last year. Alhamdulillah until now, every single one of them doesn't have any problem at all. So maybe this is lemon unit.

Or perhaps they should just deal with distributor since it’s DOA. Sellers and consumers probably have different terms.

As end consumer, RMA WD hard drive is PITA as need to send to SG. They will then send us a replacement drive (which is visibly different in sticker), I gotten mine from Vietnam last time.

This post has been edited by msacras: Jan 26 2021, 03:49 PM

My experience of lazada rma is alright

Psu from dotatech

Bought then use after 3 days it died. Contact them on store chat, showed that psu died via video then they tell me claim refund because cannot do replacement as they got no more stock. So I press refund button, got return slip, go to MBE and they handle the rest

This post has been edited by Current Events guy: Jan 26 2021, 03:52 PM

Could be. Btw what is PITA?

Yup, Lazada's return service is alright too. I purchased a Xioami global rom version few years ago from a seller in Lazada. Turns out the phone heats easily and tons of crap apps were pre-installed inside the phone. Since the phone has 14 days return, I just ask for refund and drop it a nearby MBE.

Pain in the a**

Years but luckily before 3 years warranty (WD BTW). For DOA, u got click order received? If yes or no, u try contact your seller

This post has been edited by kcchong2000: Jan 26 2021, 04:34 PM

hello u know how thing work ?

return get refund n buy new one, as item not as describe.

Ohh hahaha... I thought related to RMA lol


Nope, Thank God I haven't clicked order received yet.

Don't click item received, instead choose return item.

yes ... if seller reject, straight to shopee customer service and tell them ur story.

Just return DOA reason