This world has no 100% perfect buyer and seller.

We already done our best for the item that you ordered but you are the first one that i encounter problem for your perfection:
- Item are delivered around 1 working day after payment received (Proof: http://track.aftership.com/gdex/4711162201)
- Item are well packed & delivered. (As mentioned by the buyer)
- Tax Invoice are provided to make sure you're able to claim Income Tax deduction, GST Claim and also direct Intel Warranty covered. (Not as buyer false accused of after sales problems or sneaky around)
- You can also check with our Company Details at SSM that we are more than 20 Years established company and not those that are doing business for temporary or sneaky around.
- Item are fully tested and installed to make sure no dispute on the working condition of the item.

But buyer are making the fuss that he wanted to install and test by himself. This can always be done by the buyer itself by uninstall and reinstall whenever he liked since it's 100% tested and in good working condition at the very first place. Note that the item are also FRESH new model with manufacture dated 22nd January 2017. There will be surely more dispute if the item are are not tested and buyer are having problem installing it with the newly launched NEW model NUC.

If don't understand the term or "Add-On" and "Upgrade", you may ask us since the term is commonly used by those selling Computer & Notebook.
You can always go to any Retail Computer Shop to ask for Quotation on the different on Add-On RAM comparing with Upgrade RAM on new notebook/pc purchase. We already clearly stated the price as UPGRADE. It's totally no common sense that buyer going to use 3pcs of RAM into 2 slot of RAM PC and we also already advised customer to study the specification at Intel Website even we clearly listed the specification at the thread.

We already updated the term to prevent similar customer having the same problem as you.

Standard Term	Definition
Add-On	Maintain existing item and add extra item
Upgrade	Removing existing item and replaced with upgraded item

Customer are mostly getting lower price for Upgrade compare to Add-On.

Note: Starting from 15th February 2017, we no more providing the following extra free services due to there is only 1 buyer "HarvinDhillon" complaining that we shouldn't do so. The extra times and works taken is to make sure your items are in 100% good working condition by certified Intel Gold Partner with our experienced engineer. Comparing to self installation by some none experienced buyer that may cause problems during installation or damages due to carelessness or anxiety as Mini PC components are very tiny and fragile.

FREE Extra Services Upon Request For Complete Set	Estimated Time Consumption
BIOS Update	5 Minutes
RAM Installation & Testing	5 Minutes
HDD/SSD Installation & Testing	5 Minutes
Windows Installation	30 Minutes
Full Driver Installation	30 Minutes

Note: Without the above services provided, we are unable to 100% certify that the items that you received are 100% tested, compatible and in fully working condition. It will be given FREE upon request only since we don't receive appreciation for the services, time, work & resources spent on it as an extra value added services on certain customers.