once u terminated , u can only take 100Mbps Rm129 again and try to call back after few months using it ....300Mbps normally they offer Rm149/159 (with or without Mesh Wifi M4) .

There's an online form which you can fill, and marketting will call to offer you the upgrade. RM159 for 300mbps. Since you terminated, then nothing you can do.

anyway , once u terminated , u cant do anything already.      ... next time call 100 to check for any promo upgrade package , before terminate your line.

This form
But if you already terminate, you can't do anything.

apart from filling out the form,
you can also call via100 and select the fourth option regarding the promotion.
From there, TM will give you a special promotion. Since you have terminated your unifi account, you cannot do anything

I get SMS from many number, agent, unifi team PJ, even unifi itself



I click those link, fill up form, 2 time he call me back visit TM point,
Dunno what wrong, 03 79647000 and 03 79333300

Free upgrade & try it for 30 days Fee is difference. Why you want to terminate?

Haha.. cannot pakai one that try for 30days free promotion. 🤣😂

Go confirm again. Maybe she confused with 30 days speed uprade. Previously I have asked at least 3 times at tmpoint and confirmed there are no penalty as long you terminate like before 26th day (margin for administrative delay) and you just need to return all the equipments.

Your contract expired? If so get quotation from maxis for 300mpbs RM129. Maxis original price is RM149 for 300mpbs but some agents (search thru facebook) can give RM20 per month discount up to 24 months. After 24 months, back to RM149. Get the transfer request ID from Maxis and head to TM Point to do it, TM Point will immediately counter offer you. This way work better instead those free trial.

Do you have the 30 days worry-free FREE TRIAL terms & conditions with you that you signed up? All shall be stated clearly. I searched online but could not find it. By right if you cancel before trial period end, no termination fee shall be charged. If cancel after the trial period then you will be charged only.

This is the campaign name supposedly for the one 30 Days trial

Check the name of the package you agreed to install in the order confirmation slip, which you should have received via email beforehand.

This can sthrengthen your case if TM changed it halfway through.

If CS confirmed that you can cancel without any penalty. Ask TM Point check properly. Some staff sleeping. Bring your supporting especially those registration confirmation.

PS: Can printscreen your package under Myunifi app and show us all here. Much easy for us to explain too.

Look like very diff &  wrong package leh...... Do file complaint if you got proof.

Look like very diff &  wrong package leh...... Do file complaint if you got proof.

maybe 30days free is 1st month free but not the free trial (terminate without penalty within 30days)

the one with 30 days waiver w/ "return all equipment upon cancellation appoontment or else pay equipment penalty" is Try Me Campaign.

Reading its T&C.

Try Me is only applicable to new customer. (have you registered fibre before?)

There will be 3 months grace period to reapply another Unifi fibre if you cancel Try Me within trial period.

If you can prove that you signed up for "try me 30 days waive if cancelled" campaign but TM had mistakenly signed you up for "30 days free" instead, and then refuse to rectify, then approach SKMM.
collect all your email from tm.net.my tmnet.my tm.com.my unifi.com.my and SMS and be sure that at least one of them mentioned name of plan you signed up for.

impress upon SKMM that EVERYWHERR and literally EVERYWHERE the running campaign even until this point in time is TRY ME CAMPAIGN, and you wouldn't otherwise be able to select nor influence how you ended up in a different campaign.

Your screenshot only showed unifi lite 100mbps me which only normal package. Did you signed up correctly?

have you look for the email confirmation and sms installation appointment i highlighted above?

i get a few email before installation itself, so check them all.
you are trying to prove there is difference between back then and current status, so don't rely on their current app and web display.

anyway, if you can already prove that you signed up through web, that is already 1 small win in proving that you signed up for the 30 days TRY ME, as there is no other campaign there for the past few months, at least since august when my apartment announced TM is coming to wire up. even until right *NOW* still TRY ME.

TRY ME T&C even stated campaign actually started even months earlier and now is extended.
don't wallow in self pity. create SKMM case to argue before the 27th day is up. at least even if not solved immediately, you have filed and argued your intent to terminate is scuppered by TM's change of rate plan than what was intended. can then argue to waive 30d+days it took to come to resolution.

If TM argued that you were unilaterally switched because you were not FIBRE-NEW customer - as you said you already terminated before - then I would ask, did TM communicated clearly that they bumped you off to different plan T&C and not Try Me's T&C.