Dec 21 2021, 08:21 PM
QUOTE(Oltromen Ripot @ Dec 21 2021, 06:50 PM)
have you look for the email confirmation and sms installation appointment i highlighted above?
i get a few email before installation itself, so check them all.
you are trying to prove there is difference between back then and current status, so don't rely on their current app and web display.
anyway, if you can already prove that you signed up through web, that is already 1 small win in proving that you signed up for the 30 days TRY ME, as there is no other campaign there for the past few months, at least since august when my apartment announced TM is coming to wire up. even until right *NOW* still TRY ME. "so how did I end up with different campaign when I followed the TRY ME campaign sign up form?"
TRY ME T&C even stated campaign actually started even months earlier and now is extended.
don't wallow in self pity. create SKMM case to argue before the 27th day is up. at least even if not solved immediately, you have filed and argued your intent to terminate is scuppered by TM's change of rate plan than what was intended. can then argue to waive 30d+days it took to come to resolution.
If TM argued that you were unilaterally switched because you were not FIBRE-NEW customer - as you said you already terminated before - then I would ask, did TM communicated clearly that they bumped you off to different plan T&C and not Try Me's T&C.
i get a few email before installation itself, so check them all.
you are trying to prove there is difference between back then and current status, so don't rely on their current app and web display.
anyway, if you can already prove that you signed up through web, that is already 1 small win in proving that you signed up for the 30 days TRY ME, as there is no other campaign there for the past few months, at least since august when my apartment announced TM is coming to wire up. even until right *NOW* still TRY ME. "so how did I end up with different campaign when I followed the TRY ME campaign sign up form?"
TRY ME T&C even stated campaign actually started even months earlier and now is extended.
don't wallow in self pity. create SKMM case to argue before the 27th day is up. at least even if not solved immediately, you have filed and argued your intent to terminate is scuppered by TM's change of rate plan than what was intended. can then argue to waive 30d+days it took to come to resolution.
If TM argued that you were unilaterally switched because you were not FIBRE-NEW customer - as you said you already terminated before - then I would ask, did TM communicated clearly that they bumped you off to different plan T&C and not Try Me's T&C.
QUOTE(hjack @ Dec 21 2021, 07:44 PM)
Try ask for the call recording, where CS told you it is freely terminate.
Manage to get this from Live Chat, enough as evidence if my order email is from Unifi Online Store? 
This post has been edited by stormaker: Dec 21 2021, 08:22 PM
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