Is your username look like this?
12345678@astrobb.com.my

Then you might need to check with customer service on this...

The reason you wanna use the Asus router is because of?
And, which model of Astro Fibre router are you using? Is it white colour or black colour?
As long you configured the VLAN ID as 630, and the correct username and password, it should work.

You mean you've decoupled your Astro & Broadband (Allo) service back in April, by terminating Astro TV service but maintain Allo Internet service, correct?

And now you want to terminate Allo Internet service, is it? If yes, then you'll need to contact Allo customer service instead.

This offer eligible to those who have Astro TV subscription. Those without it, are not eligible.

I agree. Then you can be the first one to subscribe that and give a detailed review about its reliability and routing here. Because I also want to know.

This post has been edited by joshhd: Feb 19 2024, 03:53 PM

The comments of bad experiences are likely unique to that customer only, and that kind of issues could happen even on other ISP. So that does not reflect entire Astro Fibre service as a whole.

Astro Fibre implement 24 months contract to its customers, is because TM imposes 24 contract to Astro, just like any other ISP that rides under TM HSBB Infra. So basically Astro is reciprocate what TM do to them.

Also, companies make it harder to terminate, is obviously because they don't want to lose customers easily.

Any ISP that uses TM infra (in this context, Astro Fibre), and that ISP activates the particular Internet account on TM side, it is like TM authorise its fibre port to the particular customer, so TM will start charging the respective ISP and the 24 months contract will start counting.
If the ISP breach the contract (e.g. terminate the Internet account prematurely), a penalty of up to RM2,400 shall be imposed to the respective ISP (Astro Fibre), where the ISP (Astro) will charge it back to customer.
For TM's point of view, this is to 'secure' the cost they invest to this particular customer (e.g. especially laying fibre cable from DP box to customer house, provide TM fibre modem, maintain overall infrastructure).

This is an insider info... I got this info from the *ahem* staffs who work in this department.
If you want to know further, the best is you change job and work in ISP companies where the role is mainly handling on broadband campaigns/system order creation related matters, then you would know deeper... although they may tell you that these may be 'confidential' and info like these are "not supposed" to expose to the public

That's the rule that TM has for the ISP, but it is also up to the respective ISP to make contract rule more "strict".
For example for Astro Fibre, if you subscribe to Astro Fibre bundle (TV + broadband) in one bill, which means you will be on the new Astro packs.
Hence, the 24 month contract auto renewal will apply to your entire Astro subscription, including the broadband portion. Meaning, if you breach the contract prematurely, you'll be paying the prorated penalty for both TV and broadband at the same time.
Well, as per its general T&C, Astro can set whatever business rules they want as they see fit.

This post has been edited by joshhd: Feb 26 2024, 10:13 PM

Tell them to replace new RG21 router for you then...

It could be due to hardware manufacturing defect or firmware issue...
You know the scenario where out of millions of routers produced out there, probably a few of them may have defects (failure rate), and then so happen unfortunately andrekua2 got the defect one?
That could happen also.
Write email to them to wecare@astro.com.my instead. Describe as detail as possible.

Meanwhile for Astro Fibre (marketed as WiFi Kencang)

And then...

Ah, fight fight fight...

You can ask for the username and password by contacting their customer service.

After getting the username and password from Astro, it is not their obligation to assist you to configure the username and password on your own router, so you'll have to figure it out yourself, or look for online tutorials for guidance.

Astro 30Mbps? Are you on Astro & Broadband (Maxis) 30Mbps plan?

Free speed upgrade offers is mainly valid for Astro Fibre, not Astro & Broadband.
It's 2 different product offerings actually.

Astro Fibre do offers Public IP service if you need one. But there will be additional monthly charge of RM5/month.
Call customer service if you want to add one.

Where or which platform did you ask them whether they offer Public IP?

Here, the official answer from Astro regarding Public IP on Astro Fibre:

You chat with live agent through WhatsApp, is it?

Well, it is known (at least to me) that sometimes their agents would tend to provide inaccurate information to customers (likely because they're not aware, or don't bother to double confirm with the right colleagues/manager).

Anyway, since your issue resolved even without opting for Public IP, I guess it is settled then.

They are using the same Unifi modem right?
Not at all. They are using "Skyworth RG21", an Astro Fibre branded WiFi 6 router. If you sign up Astro Fibre today, this is the only router model that you'll be getting.
Contact Astro customer service, tell them to provide you the PPPoE username and password.

If they've provided you the credentials, make sure you manually enter the username ends with "@astrobb.com.my".
Example: 123456789@astrobb.com.my

One less or wrong character will result in authentication failure (Internet won't up), so make sure you double check and entered it correctly.
Same goes for password, as it is in random alphabets and is case-sensitive.

Note: If you've manually requested/opt for Public IP, your username may have the "public" word in it.