I know this is not about working in Scicom, just to answer some questions about the training conducted by Scicom.

The 4 tests were very easy. english, some math, iq and i forgot what else. The interview session was not really an interview, more to the person explaining to you what the program is about, whether you're interested, advantage taking the course bla bla bla...then he'll give the offer letter, you sign you go home.

Intake once every 2 weeks I think. Training conducted in Stamford College Jalan Barat PJ and the Menara TA One, depends on which batch you are in.

This program is sponsored by Mdec. Job Camp Training in something Call Centre Operation something....2 months, teach you communication skills, english, presentation, grooming, theory about contact centre etc...the class was fun, met great friends, the trainers were awesome, some have experience working as agents, some don't.. Learnt a lot. Have to do assignments, presentation, role play,class activities.

One of the condition is you cannot work with Scicom but only with the 'employer partner'. Very smart, them to have that in the contract. That way the graduates can't force Scicom to offer the grads the jobs. So no questions about bonding whatsoever.Because the job guarantee is a lie, they can't even offer us an interview guarantee. The employer partner don't come that often to conduct the interview session. Have to wait weeks before one comes.Many graduates still don't have chance to be interviewed yet ,that now we are looking for jobs ourselves, which we don't mind doing except we were promised in the beginning we are going to get a job easily after this training. Some poor friends of mine even quit their jobs before joining this program.

Allowance is not RM500 permonth but RM25 perday. If it's public holiday and no class that day, you won't get paid. Sometimes you get paid once a week, sometimes you don't. Many excuses were given..blablabla...

If you don't have anything to do, not desperate for job. have money to survive with rm125 a week,no car loan, house loan to be paid and you just want to brushen up your soft skills, then you can join. You'll learn something out of this and you'll be given a cert from BTEC Level 3 call centre something. That cert might come in handy, who knows.

but if you are desperate for job, have many bills to be paid and tempted by the 'job guarantee' line. then DON'T! DONT and DON'T! You'll get a job as a Steammeat agent faster than you'll get an interview after the training.

spoke from experience, that's me
like I said if you don't have anything better to do, you can join this job camp
better than lounging around the house
you can pick up some knowledge here and there
the course itself is not bad
its the post-course misleading promise that we have trouble with

This course costs RM 10k per person, sponsored by mdec..the student only get paid rm500 a month
I don't know how much from that 10k goes to Scicom' pocket..go figure

Definitely..the job guarantee tagline can make anyone tempted..
what with they promise you can get a job paying rm1800 - rm2500 after training
who doesn't want that
They have misleaded all of us

Scicom can't say that we are guaranteed a job when we are not going to work with them
only the employer -partner can decide whether they want to hire you or not

they will come to hold interview session (not very often!) and it's their prerogative whether to hire you as their staff
and how much they want to pay you
Scicom only train you, that's all

If you're going to wait for the employer to interview and hire you, you're going to have to wait a long time
however, all of us want to get a job very soon that we decided not to wait and search the jobs by ourselves

good luck to you

no Technical Support helps the customers more on technical stuff like how to install software, connect to internet, how to use a printer or how to use a mouse. Not everyone is computer and IT literate and they need help with stuff like that

Customer Service does the everything else: receive complaint, help with booking, enquiries, emergencies and many more. Not so much on technical stuff