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PS5 Chat tread ver2, 11th December 2020 - MALAYSIA LAUNCH DAY

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wallance13	Nov 12 2020, 05:17 PM Return to original view \| Post #1
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(sunami @ Nov 12 2020, 03:49 PM) guys....anyone preordered? whats the reason to buy now since not much ps5 exclusive game available... why not wait and the price will drop I bought for backward compatibilities. Loading speed and framerates
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wallance13	Nov 12 2020, 08:10 PM Return to original view \| Post #2
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(emy_xvidia @ Nov 12 2020, 08:00 PM) Easy actually. Sony should assign some employees as potential buyers to contact those scalpers who have put their ads online then cancel their orders. Prioritize those who buy to play. I don’t think sony will do anything. No reason for them to take action. Firstly, no help in increasing their sales. Secondly, people will still buy their products with their high reputation now. Lastly, the buyers are willing to buy from scalpers.
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wallance13	Nov 13 2020, 01:53 PM Return to original view \| Post #3
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(Anonymous26 @ Nov 13 2020, 01:44 PM) Latest Update: These are the transcript of the conversation between me and Sony, and my conclusion is: 1.) Sony insists there are system glitches which causes over-commitment of pre-order 2.) They don't really care about the safety and well-being of customer by allocating more stocks to retail store in order to create the hype 3.) The online order will be cancelled to those who failed to make their payment within (1) minute. 4.) Their solution = Refund or wait second batch. 5.) ONLINE CUSTOMER IN THEIR EYES IS FREAKING PAYING RUPIAH INSTEAD OF MYR!!!!!! (Read the transcript below) SONY= ANTI-ONLINE-CUSTOMER 6.) The number calling to inform about the cancellation of pre-order is indeed from Sony The Curve. » Click to show Spoiler - click again to hide... « Dharwin P (13/11/2020, 12:27:07): Welcome to Sony Malaysia Web Chat How may I help you today? Me (13/11/2020, 12:27:12): Dear Sony Me (13/11/2020, 12:27:25): Hi there, thanks for the messages Me (13/11/2020, 12:27:48): I made my pre-order on sony online store on 12th November 2020, and managed to make my payment at 12.01am Me (13/11/2020, 12:27:58): just now I received a phone call claiming to be part of your team Me (13/11/2020, 12:28:30): saying that they have to cancel my pre-order due to system glitches that causes over-committed PS5 order Me (13/11/2020, 12:28:56): Why are you guys cancelling my order when I actually made my purchases way before than the people who queue at the retail store??!!! Me (13/11/2020, 12:28:59): what is going on there?!! Me (13/11/2020, 12:29:04): It doesnt fair to me at all! Me (13/11/2020, 12:29:10): I need a clarification on this issue Dharwin P (13/11/2020, 12:29:33): May I know where did you placed your order? Was it from our Sony Store or from our Sony Online store? Me (13/11/2020, 12:29:45): From Sony Online Store Me (13/11/2020, 12:29:49): I give you my order ID Me (13/11/2020, 12:29:57): (Censored) Dharwin P (13/11/2020, 12:30:38): Okay. We apologize for inconvenience caused to you. Due to overwhelming response, the pre order stock was sold out in our Online Store within a minute. Me (13/11/2020, 12:31:11): I understand the pre order stock was sold out within a minute, but I was managed to secure an unit and made my payment in time! Dharwin P (13/11/2020, 12:31:22): For some customers, there was a system glitch that happen where payment were received even when there is no stock. Me (13/11/2020, 12:31:52): Then why are you guys cancelling the online pre-order instead of cancelling the retail pre-order? Me (13/11/2020, 12:32:08): That's the error from Sony part, why customer have to suffer? Dharwin P (13/11/2020, 12:32:39): We are unable to do Mr Lim. The stocks were allocated to our Stores and also dealers. All the channels has own stocks. Once it has been sold out, the rest of the order has to be cancelled. Dharwin P (13/11/2020, 12:33:08): That is the reason now, we are providing refund to the customer who has made the payment but failed to get pre-order. Me (13/11/2020, 12:33:22): This is so unfair to everyone of us............... Me (13/11/2020, 12:33:28): There are a lot of scalpers our there! Me (13/11/2020, 12:33:41): And I don understand why there are so many units allocated to Sony Store in The Curve! Me (13/11/2020, 12:34:03): This is obviously an act of Anti-Customer Dharwin P (13/11/2020, 12:34:11): It is our Official Store. Hence, we have to allocate more units to our Stores. Me (13/11/2020, 12:34:37): Are there going to have 2nd wave of pre-order? Me (13/11/2020, 12:36:06): Pre-order the earliest, but gt cancelled, what kind of logic is this? Dharwin P (13/11/2020, 12:37:27): At the moment, we do not have the tentative information on the 2nd batch of the unit yet. Please do stay active in our Sony Malaysia website and Facebook page. Dharwin P (13/11/2020, 12:37:36): Announcements will be made there. Dharwin P (13/11/2020, 12:45:59): If you would like wait for the 2nd batch, we would suggest you to liaise with our Sony Store representative. They will do further arrangements for you. Dharwin P (13/11/2020, 12:46:11): From our side, we only can do cancellation and refund. Me (13/11/2020, 12:47:56): my god sony, this is all a freaking mess! Do you have any idea how many person out there is complaining about this Pre-Order cancellation issue already? Dharwin P (13/11/2020, 12:48:36): We did receive lots of inquiry on this issue Mr Lim. We truly apologize for the inconvenience caused. Me (13/11/2020, 12:48:42): This issue is caused by Sony, Sony have the responsibility to solve this issue, why customer ended up the 1 bear the responsibility?! Dharwin P (13/11/2020, 12:49:13): We are trying to sort things out by either providing refund or as our store representative told, you can wait for the 2nd batch. Dharwin P (13/11/2020, 12:49:43): We surely did not expect a system glitch to happened. This was due to overwhelming traffic in our websites. Dharwin P (13/11/2020, 12:50:19): You can call the same number again to make the arrangements. Me (13/11/2020, 12:50:28): The same number is not reachable at all Dharwin P (13/11/2020, 12:51:08): Okay, you can call our store, 03-2166 1882 or 03-7725 8546. Dharwin P (13/11/2020, 12:51:25): Did they mentioned they call from which store? Sony Store the Curve or KLCC? Me (13/11/2020, 12:53:06): They didn't mention at all. Me (13/11/2020, 12:53:12): but Me (13/11/2020, 12:53:16): 03-7725 8546 Me (13/11/2020, 12:53:19): This is where they call me Me (13/11/2020, 12:53:29): I mean this is the number calling me Me (13/11/2020, 12:53:37): It's the curve or KLCC branch? Dharwin P (13/11/2020, 12:55:09): This is from Sony Store the Curve. Me (13/11/2020, 12:56:00): Which means Sony The Curve is the store that responsible for all these?! Me (13/11/2020, 12:56:20): Cancelling the Online Pre-order is their idea? Dharwin P (13/11/2020, 12:57:22): Not really Mr. Lim. They are just contacting customer who has their orders cancelled and informing them Me (13/11/2020, 12:58:04): Don't you think it sounds fishy ? They were allocated with most units, and they also responsible for cancelling the online pre-order? Me (13/11/2020, 12:58:27): Ask them to cancel the freaking pre-order from the store! Me (13/11/2020, 12:59:11): Glitches or not, is Sony's responsibility as I mentioned above, no way for the customer to suffer due to mistake by Sony! Me (13/11/2020, 12:59:53): how are you going to deny this? Don treat us like a fool, everything sounds so fishy right now! Me (13/11/2020, 13:00:36): There are many forumer on lowyat claiming they still able to secure Pre-Order First Batch unit by the time they reach The Curve at 7PM night! Dharwin P (13/11/2020, 13:00:50): I'm sorry Mr. Lim, they are unable to cancel their Pre-order as other customer has paid for the unit by walking in to the store. Also, we are cancelling the order because, we have received your payment but there is no unit to deliver to you. That is the reason why we are cancelling it. Me (13/11/2020, 13:01:27): Based on my remark above, can you imagine how many units is being allocated to The Curve Sony Store? Me (13/11/2020, 13:01:44): Paid for the unit by walking in to the store and paying online are there any differences? Me (13/11/2020, 13:01:51): Are we paying Rupiah when shopping online? Me (13/11/2020, 13:01:57): What kind of statement is this? Dharwin P (13/11/2020, 13:02:08): The amount if PlayStation 5 that has been allocated was sold out within minute in Sony Online Store. They payment you have made has glitched out and it made us to receive the payment even though there is no stock available. That's why we are giving refund to you. We are not going to keep your money without providing any products to consumers. Me (13/11/2020, 13:02:26): The currency and amount that we are paying is the same as those who alking in to the store! Me (13/11/2020, 13:03:05): Yes I understand, there are certain amount of allocation, but same goes for online store! Dharwin P (13/11/2020, 13:03:12): The allocation was done even before the pre order was announced. We have to give our Sony Stores more stocks as they are our official shop. Also, we have to provide dealers some stock as well. Not all the stocks will be allocated for online store only. Me (13/11/2020, 13:03:49): Then you guys are surely doesn't care about the health and safety of customer Me (13/11/2020, 13:04:06): Now Malaysia is suffering rising cases of Covid-19 everywhere Me (13/11/2020, 13:04:20): And you guys allocating more units to retail store in order to create the hype Me (13/11/2020, 13:04:52): Worst still, cancelling the order of the people who actually made the earliest payment! Dharwin P (13/11/2020, 13:05:13): We do care about health and condition of our state right now. Even our dealers who were participating for the pre orders has made online purchase as well. Some of the customer are willing to walk in to our Store and make the purchase straight away. Me (13/11/2020, 13:05:23): I think this conversation really worth sharing on the social media Dharwin P (13/11/2020, 13:05:47): We also practice the standard SOP being set by our government. Me (13/11/2020, 13:06:17): As per your remark, "Some of the customer are willing to walk in to our Store and make the purchase straight away" Me (13/11/2020, 13:06:24): Aren't we online buyer doing the same thing? Dharwin P (13/11/2020, 13:06:28): There we multiple ways of this pre-order can be made, one is via online and the other by walking in. Me (13/11/2020, 13:06:29): We are paying the same amount of money! Me (13/11/2020, 13:06:33): Not single cent less! Me (13/11/2020, 13:07:03): No matter what, I'm going to viral this if I don get's a proper treatment today Me (13/11/2020, 13:07:07): This is ridiculous Dharwin P (13/11/2020, 13:07:10): I do understand on your concern Mr. Lim, how would you expect us to give something that we ran out of stock. Me (13/11/2020, 13:07:34): Let me put it in this way Dharwin P (13/11/2020, 13:07:35): This is the reason, we are providing refunds to the consumers who has made payment and did not get their name on the list. Me (13/11/2020, 13:07:44): If let say, today I pre-order from retail store at 7PM night Me (13/11/2020, 13:07:53): And my order is being cancelled, I'm fine with it Me (13/11/2020, 13:08:01): as I'm the person who made the latest order Me (13/11/2020, 13:08:16): but now, the situation is, the person who made the earliest order is being cancelled! Dharwin P (13/11/2020, 13:08:17): Let say, you have walked in to our Store, and found out that no stocks are available and made payment. We will definitely will return back your money. Me (13/11/2020, 13:08:21): Don't you think it sounds ridiculous? Dharwin P (13/11/2020, 13:08:57): The channels are different Mr Lim. You cannot compare online store and physical store. Me (13/11/2020, 13:08:58): Same logic applies to online buyer, we made our order way before the retail store is opened Me (13/11/2020, 13:09:20): when you guys realize about this glitches, should reduce the number of units allocated to the retail store! Me (13/11/2020, 13:09:25): you guys have sufficient time to do that1 Me (13/11/2020, 13:09:47): but instead of doing this way, you guys chosen to sacrifice the online buyer Dharwin P (13/11/2020, 13:09:51): Yes, but the stock were sold out. We do have some stocks available in our store, which walk in customer has made the payment and allocated the unit for them. Me (13/11/2020, 13:09:53): Ain't this anti-consumer? Dharwin P (13/11/2020, 13:10:03): This is not anti consumer. Me (13/11/2020, 13:10:17): Pro-Retail Consumer, Anti-Online-Consumer Me (13/11/2020, 13:10:22): How about i put it in this way? Dharwin P (13/11/2020, 13:10:56): We are unable to transfer the stocks to online stores. This will be unfair for those customer who has walked in to the store and found out there is no stock. Me (13/11/2020, 13:11:19): As per I mentioned just now, it's understandable that system glitches will occurred anytime, if I'm the person who made the latest order and gt cancelled, I'm cool with it Dharwin P (13/11/2020, 13:11:20): If we do so, no other retailers or Sony Stores will have the options to buy at all. Dharwin P (13/11/2020, 13:11:38): We clearly has mentioned on the available methods to do the pre-orders. Me (13/11/2020, 13:11:42): How many units did you guys allocated to sony online store? Dharwin P (13/11/2020, 13:11:57): Either online store or walk in to the Sony Store or retailers. Me (13/11/2020, 13:11:59): Yes, you guys also clearly mentioned the pre-order can be made online! Me (13/11/2020, 13:12:10): And, we followed the instruction Me (13/11/2020, 13:12:13): made our pre-order online Me (13/11/2020, 13:12:17): and now, got cancelled! Me (13/11/2020, 13:12:29): How many units did you guys allocated to sony online store? Answer me this question Dharwin P (13/11/2020, 13:12:49): Yes, since the stock has finished, there is nothing much we could have done. Allocations were done prior to the pre order. We are unable to change the allocation. Dharwin P (13/11/2020, 13:13:18): We are unable to disclose you on the information as it is only for our internal usage only. Me (13/11/2020, 13:13:22): Since you guys stating that there will be no more available units for retail store Me (13/11/2020, 13:13:34): I truly wonder how many units actually allocated to online store Me (13/11/2020, 13:14:09): Not unable, but too afraid to disclose Me (13/11/2020, 13:14:22): It's fine, I'm posting this on social media Me (13/11/2020, 13:14:28): Let other customer be the judge Me (13/11/2020, 13:14:38): Whether It's Online User wrongdoing or sony's wrongdoing Dharwin P (13/11/2020, 13:14:42): Classified matters are unable to disclose to public Mr.Lim. This is against our company policy. Me (13/11/2020, 13:15:11): Sony from now on, should be labelled as Anti-Online-Customer Dharwin P (13/11/2020, 13:15:32): At the moment, we are helping you by providing the refund. Also, our store has contacted you and offered to wait for the 2nd batch for the customer who are affected with the high traffic glitch. Me (13/11/2020, 13:15:57): Do you think this is a reasonable solution? Me (13/11/2020, 13:16:01): We put our hopes up Me (13/11/2020, 13:16:10): when we managed to secure an order Me (13/11/2020, 13:16:18): and now you guys simply just cancel our order Me (13/11/2020, 13:16:37): meanwhile people who purchase later will be able to get their order fulfilled Dharwin P (13/11/2020, 13:17:05): Actually, you did not manage to secure a unit. Like I said, the units were sold out even before you made the payment. That is the reason alternate solutions are being provided. Me (13/11/2020, 13:17:07): This is a joke Sony. Me (13/11/2020, 13:17:38): the Alternate Solution = Pro-Retail Customer Me (13/11/2020, 13:17:42): We all get it now Me (13/11/2020, 13:17:49): Thanks for the clarification Me (13/11/2020, 13:18:43): Glitch or no glitch, Sony should honor their end of the deal especially when it's not a price glitch that make them suffer unreasonable loss. Dharwin P (13/11/2020, 13:19:19): We are unable to mix up Sony Store and Online Store together, customers who came in first to our Online Store get their pre-orders, so does for the Sony Store. Me (13/11/2020, 13:19:38): Like i said Me (13/11/2020, 13:19:55): You may say I'm being unreasonable Me (13/11/2020, 13:20:04): But, let the other customer be the judge Dharwin P (13/11/2020, 13:20:21): I'm not telling that you are being unreasonable. Me (13/11/2020, 13:24:20): can you imagine when you order for food delivery, the order has been accepted and you expect to have the food by 7pm, but all in a sudden the order got cancelled, because the restaurant chosen to serve only the customer in the restaurant, the late comer customer also being able to have the food served Me (13/11/2020, 13:24:51): Definitely, you not going to that restaurant any more, because they are exercising Anti-Customer! Me (13/11/2020, 13:25:27): The customer who place their order on 7pm gt cancelled Dharwin P (13/11/2020, 13:25:33): By following your statement, let's say your ordered a food and and the payment was made. If the restaurant do not have food in stock, they will definitely will provide you refund or will ask you if you are willing to wait longer for the food to be restocked. Not transferring the food from a different location and get it done. Me (13/11/2020, 13:25:42): But the problem you do have stock Me (13/11/2020, 13:26:59): It's fine, it seems that you guys insist it's not the wrongdoing of Sony Dharwin P (13/11/2020, 13:27:17): We have stocks allocated for our Stores. Not for online store. Like I said, it will be unfair for those customer who walked in to our store. Imagine they ask the same question like you did Mr. Lim. Let's say they asked why the stocks allocated for the stores were transferred to Online Store. Me (13/11/2020, 13:27:25): In conclusion, It's the wrongdoing of customer for placing order online Me (13/11/2020, 13:27:38): Stupid enough to actually believe they already secured an unit Dharwin P (13/11/2020, 13:28:13): We have promised our customer we will do pre-order in stores as well, what if they questioned us the same. They will think we are being biased to online store customer if we transferred all the stock to online store. Me (13/11/2020, 13:28:46): Weren't you guys already promise the online customer as well? Me (13/11/2020, 13:29:07): You guys chosen being biased to the retail customer Dharwin P (13/11/2020, 13:29:15): We did. But since the stocks were sold out, there is nothing much I can do. Me (13/11/2020, 13:30:02): It's fine, I've been a loyal playstation fans for more than 20 years, now at least I understand how Sony is treating their customer Me (13/11/2020, 13:30:11): there are other console out there that I can buy Me (13/11/2020, 13:30:30): Truly disappointed with Sony this time. Me (13/11/2020, 13:30:44): In conclusion Me (13/11/2020, 13:34:12): 1.) You guys chosen to allocate more stock to retail store in order to create the hype without thinking about the well-being and safety of customer during this pandemic period. 2.) Cancelling the pre-order of online customer in order to fulfill the customer who made their order in the retail store. 3.) Retail Customer >>>>>>>>> Online Customer Me (13/11/2020, 13:34:21): Online customer is paying Rupiah. Me (13/11/2020, 13:35:24): Since no proper resolution for the online customer, I will post this online and let the community be the judge. May I know which way you paid for the transaction? CC or M2U or Debit card?
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wallance13	Nov 13 2020, 02:35 PM Return to original view \| Post #4
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	I received a call. 0377258546. But I didn't answer. Let's see what's their next move. edited with corrected number This post has been edited by wallance13: Nov 13 2020, 02:37 PM
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wallance13	Nov 13 2020, 02:41 PM Return to original view \| Post #5
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(iGamer @ Nov 13 2020, 02:36 PM) When did the call cum in? Received call : 13-Nov-2020 2.28pm method : CC version : disc ipay88 : 12-Nov-2020 12:02:16 AM email received :12-Nov-2020 12.09am But I didn't bother to answer. So let's see if I receive the email or auto refund or got delayed. This post has been edited by wallance13: Nov 13 2020, 02:41 PM
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wallance13	Nov 13 2020, 02:46 PM Return to original view \| Post #6
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(wkn @ Nov 13 2020, 02:38 PM) either they auto-cancel your po or they move you into second batch. better to talk to them then remain quiet. I don't mind they put me to 2nd batch or direct refund. I'm a bit disappointed as even the online store of Sony can't be trusted anymore.
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wallance13	Nov 13 2020, 02:50 PM Return to original view \| Post #7
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(abhipraaya @ Nov 13 2020, 02:48 PM) As much as we feel very disappointed I don't think this warrants us to use profanity at them. Don't get me wrong, I understand the frustration but these kind of situations do happen and we just have to accept it. Exactly. I just lazy to go out que for hours or check online which place got stock and repeat the same thing. So I don't mind if they put us to second batch.
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wallance13	Nov 13 2020, 07:40 PM Return to original view \| Post #8
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	The guy from FB, Charles. One thing I noticed different was he never receive the PO confirmation email. while most of us here did I believe. At least I did receive the PO confirmation and also from the sony store website has confirmed that my account has one item purchased.
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wallance13	Nov 13 2020, 09:55 PM Return to original view \| Post #9
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(TOMEI-R @ Nov 13 2020, 09:52 PM) PS5 PreOrder ---> Done. So what's next? See which game to buy, what games to play. Or do anything else other than ps5 to pass 28 days asap
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wallance13	Nov 14 2020, 01:32 PM Return to original view \| Post #10
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(Gon Freaks @ Nov 14 2020, 12:47 PM) haha sony factory not in malaysia right? I saw the controller made in china.
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wallance13	Nov 14 2020, 02:30 PM Return to original view \| Post #11
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(whatnametoput? @ Nov 14 2020, 02:18 PM) ps5 give us 2.1 hdmi cable,but its a normal hdmi 2.0 if you plug to normal tv/monitor that dont support 2.1 i wont worry about 8k/2.1 hdmi support now....because its need take 2-3 years for the real support from tv/playstation... most game is lock at 60 fps now.i think dmc 5 can got to 120 fps. I think DMC 5 just up to 120fps. Now barely can make 4k native 60fps with ray tracing. I would be just happy with 1440p60fps without ray tracing or 1080p/60fps with ray tracing. whatnametoput? liked this post
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wallance13	Nov 14 2020, 03:52 PM Return to original view \| Post #12
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(iGamer @ Nov 14 2020, 03:30 PM) Got a missed call from Sony Store Subang Jaya 60377273860. Guess my PO gg liao. We are on the same boat. Maybe we’ll receive the email soon.
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wallance13	Nov 14 2020, 04:10 PM Return to original view \| Post #13
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	So far what I’ve read was they call up to inform pre order failed only. I haven’t seen any post that they call up to congrats your secure pre order. And lastly they’ll send them email about refund for system pre order failure. Hope it’s not for all the cases for sony store pre order online
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wallance13	Nov 14 2020, 04:11 PM Return to original view \| Post #14
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(iGamer @ Nov 14 2020, 04:09 PM) No reason to call other than bad news. Yeah man.
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wallance13	Nov 14 2020, 04:17 PM Return to original view \| Post #15
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(TOMEI-R @ Nov 14 2020, 04:12 PM) Maybe they are calling to offer you an extra free gift for Pre Ordering with them.... Sony is bad enough to cancel our so call preorder. Not even compensating those victimm. I really doubt that they’ll offer anything good.
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wallance13	Nov 14 2020, 04:22 PM Return to original view \| Post #16
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(iGamer @ Nov 14 2020, 04:17 PM) Did u answer their call? Nope.
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wallance13	Nov 14 2020, 04:33 PM Return to original view \| Post #17
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(TOMEI-R @ Nov 14 2020, 04:26 PM) Definitely possible. Why not you guys just see what they are up too. It's better to know now than to know later when everyone is getting their PO sets. Just ask them what is their solution for you. As long as I still see both preorder confirmation from email and website account, I’m good. I don’t mind they delay it. As far as I know, those who have received call and “acknowledged” their cancellation, next they receive email for refund which is not about putting your order to second batch. This could be their SOP. Next you can negotiate again for second batch or refund. After refund then maybe look somewhere else. I’m just guessing. I never wanna experience the hassle of walk in PO.
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wallance13	Nov 14 2020, 07:04 PM Return to original view \| Post #18
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(brianw87 @ Nov 14 2020, 06:38 PM) Received call from sony malaysia that my order cannot be fulfilled due to technical glitch... had to put me in second batch I guess we all affected. :/
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wallance13	Nov 14 2020, 10:00 PM Return to original view \| Post #19
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	I think sony can prepare better. Selling just 90% of the stock but keep 10% for any emergency like faulty replacement or wrong ordering and so on. But I believe their priority is sales still. Reputation isn’t much threat to them.
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wallance13	Nov 14 2020, 10:38 PM Return to original view \| Post #20
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(Bull Poli @ Nov 14 2020, 10:05 PM) When there's more people that want your product then the actual product itself, can treat customers like shit also they will still line up. I do hope Microsoft and Nintendo do well in the market. Without competitors. one will become arrogant.
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