QUOTE(lim360 @ Nov 27 2020, 11:09 AM)
Sometimes I just wonder.
When we customer ask question, we always get this kind of reply like below, but I know cannot blame them though haha
But is there really any rules for those working at customer service ?Have to give this kind of answer?
Question and their standard answer:
Q: Is my Pre-order fall under the 1st batch?
A: At the moment we don't have any news about your order number whether is 1st/2nd/3rd batch ,please stay tuned and we will update once we have the news.
Q:Will the be ship today and can give me tracking number?
A:We will update you when the item is picked for delivery and give you tracking number. Cheers
Q:Today is the launch day, can I go pick up the item today?
A:We will update you when it is ready for pickup.
Q:The product is launching soon next 2 days , can we start pre-order?
A:Sorry we don't have nay news yet.
When we customer ask question, we always get this kind of reply like below, but I know cannot blame them though haha
But is there really any rules for those working at customer service ?Have to give this kind of answer?
Question and their standard answer:
Q: Is my Pre-order fall under the 1st batch?
A: At the moment we don't have any news about your order number whether is 1st/2nd/3rd batch ,please stay tuned and we will update once we have the news.
Q:Will the be ship today and can give me tracking number?
A:We will update you when the item is picked for delivery and give you tracking number. Cheers
Q:Today is the launch day, can I go pick up the item today?
A:We will update you when it is ready for pickup.
Q:The product is launching soon next 2 days , can we start pre-order?
A:Sorry we don't have nay news yet.
Nov 27 2020, 11:12 AM

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