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 PS5 Chat tread ver2, 11th December 2020 - MALAYSIA LAUNCH DAY

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TSwkn
post Nov 13 2020, 11:16 AM

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QUOTE(Wijjog @ Nov 13 2020, 11:12 AM)
To be fair Gaming Gadgets did not "reopen" their pre-order. They are starting it today. You can see it in their page.

They are also listed in the list given by Sony unlike HN, SenQ etc

Dont understand whats with the fuss
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there is no fuss. just a simple misunderstanding about their po. i know they are not a conman retailer like gamers hideout. notworthy.gif
TSwkn
post Nov 13 2020, 11:49 AM

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QUOTE(kirakosmos @ Nov 13 2020, 11:45 AM)
Where to make PO at sony store? have to walk in?
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sony store @ the curve is taking registrations for second batch. you have to walk in to register.
TSwkn
post Nov 13 2020, 11:56 AM

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QUOTE(melt @ Nov 13 2020, 11:55 AM)
2nd batch is for Dec launch or Jan?
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no idea. someone said January 2021 in version 1 thread.
TSwkn
post Nov 13 2020, 12:01 PM

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QUOTE(Anonymous26 @ Nov 13 2020, 11:56 AM)
Received a call from Sony Malaysia, I placed my Pre-order on 12.01, now they told me my pre-order have to be cancelled due to technical system glitch that overcommitted the order, WTF???

This is unfair to all the people who pre-order online! The online pre-order happened way before the pre-order of retail store!
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can you tell us if you po disc or digital version? some guys are saying only disc version is affected by this issue.
TSwkn
post Nov 13 2020, 12:10 PM

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QUOTE(Anonymous26 @ Nov 13 2020, 12:07 PM)
In Klang Valley area, Selangor bro, any idea which store still can do pre-order? Hilarious betul this Sony, somemore I asked them why not cancel the pre-order from retail store? they said they can't do that, smlj?
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sony store @ the curve is taking po for second batch now.
TSwkn
post Nov 13 2020, 12:13 PM

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QUOTE(NinjaGaiden @ Nov 13 2020, 12:07 PM)
Same!! I think sony & scalper make a deal....refund or 2nd batch (around jan).

Sony the curve on behalf of sony Malaysia iinm....
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that is a serious accusation. why would sony work with scalpers?
TSwkn
post Nov 13 2020, 12:20 PM

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QUOTE(Anonymous26 @ Nov 13 2020, 12:16 PM)
Tried to call, but the hotline is unavailable due to Covid-19, really wtf......... worst day ever in my life...minor accident on road, kena boss marah when reach work place and now this.........
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you can also try to contact sony malaysia on facebook. hopefully the admin there will get back to you about this issue.
TSwkn
post Nov 13 2020, 12:50 PM

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QUOTE(Anonymous26 @ Nov 13 2020, 12:37 PM)
No luck guys...... Sony Live Chat representative confirmed there are system glitches................... Better for me to give up, don feel like buying anymore, damn anti-consumer this Sony
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sorry to hear that. their system probably couldn't handle the thousands of orders that came flooding in that night & over committed the online preorders.
TSwkn
post Nov 13 2020, 01:26 PM

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QUOTE(set @ Nov 13 2020, 01:00 PM)
do they own the online store?
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sony store is the official store of sony malaysia. so yes, they also own the online store.
TSwkn
post Nov 13 2020, 01:55 PM

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QUOTE(Anonymous26 @ Nov 13 2020, 01:44 PM)
Latest Update:

These are the transcript of the conversation between me and Sony, and my conclusion is:
1.) Sony insists there are system glitches which causes over-commitment of pre-order
2.) They don't really care about the safety and well-being of customer by allocating more stocks to retail store in order to create the hype
3.) The online order will be cancelled to those who failed to make their payment within (1) minute.
4.) Their solution = Refund or wait second batch.
5.) ONLINE CUSTOMER IN THEIR EYES IS FREAKING PAYING RUPIAH INSTEAD OF MYR!!!!!! (Read the transcript below) SONY= ANTI-ONLINE-CUSTOMER
6.) The number that called me informing cancel of pre-order is indeed from Sony The Curve.

» Click to show Spoiler - click again to hide... «

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"There are many forumer on lowyat claiming they still able to secure Pre-Order First Batch unit by the time they reach The Curve at 7PM night!"

this part here is not fishy. this people were given priority because they pre-registered with sony store months ago before ps5 launch announcement. they did it quietly & only regulars of sony store knew about this. but anyone can pre-register with them as long as you ask the staff there. no need to give secret handshake or secret password to register. just let them know you are interested to preorder ps5 & they will register you.
TSwkn
post Nov 13 2020, 02:08 PM

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QUOTE(iGamer @ Nov 13 2020, 02:06 PM)
Still not receiving any call from Sony, so am I safe from cancellation? sweat.gif
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you are probably one of the lucky ones who got the preorder before the online store allocation ran out.
TSwkn
post Nov 13 2020, 02:15 PM

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QUOTE(iGamer @ Nov 13 2020, 02:13 PM)
How many ppl actually received cancellation calls so far? I afraid they merely not yet call me up...
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if you really want to know then you should contact sony cs like our friend here & confirm with them the status of your preorder.

This post has been edited by wkn: Nov 13 2020, 02:15 PM
TSwkn
post Nov 13 2020, 02:21 PM

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QUOTE(abhipraaya @ Nov 13 2020, 02:17 PM)
I placed my order  in Gaming Gadgets facebook at 12pm sharp as evident from the time stamp of the message. I bet there are plenty of others who would have done the same. Not sure how they're gonna select the ones who made it into the list.
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first come, first serve based on time stamp? hmm.gif
TSwkn
post Nov 13 2020, 02:22 PM

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QUOTE(iGamer @ Nov 13 2020, 02:19 PM)
Not gonna do that.

But I check the Sony site, my order is still there. Did the ppl that get cancellation call got their order detail removed from the site?
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why not? you scared they will cancel your preorder because you talked to them? tongue.gif
TSwkn
post Nov 13 2020, 02:37 PM

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QUOTE(Acethriller @ Nov 13 2020, 02:33 PM)
I also received the call, I told him to fuxx off.

I said if he behave this way I will sue sony.

When we paired for an order , the other party accept. This is a contract which is binding.

Any lawyer here can confirm.

We should raise fund to hire legal to sue them.

Sue them in Sony Japan, they fire the management team here.

Any lawyer here?
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why you want to sue sony japan? if you want to sue the overseas boss, then the right organization to sue is Sony Interactive Entertainment USA.

they are the ones in charge of the playstation franchise now, not japan.
TSwkn
post Nov 13 2020, 02:38 PM

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QUOTE(wallance13 @ Nov 13 2020, 02:35 PM)
I received a call. 0377258546. But I didn't answer. Let's see what's their next move.

edited with corrected number
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either they auto-cancel your po or they move you into second batch. better to talk to them then remain quiet.
TSwkn
post Nov 13 2020, 02:39 PM

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QUOTE(Acethriller @ Nov 13 2020, 02:36 PM)
Just 20 mins ago, digital version
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looks like digital version is also affected now.
TSwkn
post Nov 13 2020, 02:51 PM

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the one to blame is sony's IT department for screwing up the online preorders.

not sure if this kind of situation has happened in other regions or not but this is the first time I am hearing about this.
TSwkn
post Nov 13 2020, 02:58 PM

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QUOTE(Atrius @ Nov 13 2020, 02:56 PM)
I just called the number to check if mine was cancelled. Was told my name not on the list. So likely my order is good.

My ipay email time stamp 12:01:01.

Disc version.
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good for you. thumbsup.gif
TSwkn
post Nov 13 2020, 03:04 PM

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QUOTE(abhipraaya @ Nov 13 2020, 03:02 PM)
Yep agreed. They make the product themselves and they could have done something about it. My hunch is that there is just so severe shortage and maybe they do not have any unsold units lying anywhere to reallocate. At least they should give some discount or a free game and put them in batch 2.
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yes, give free demon souls as compensation. everyone who is affected by this issue will sure be happy. brows.gif
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