Mind elaborating abit more? I scanned at this non-preferred merchant QR code (not DNQR), $$$ was deducted but no reward points received at all! I thought we could still earn reward points by using GrabPay wallet according to tiers? Am I missing something here?

Hmmm... might sound abit dumb here as I'm still trying to figure out what's going on.. Have reached out to customer support but they have not gotten back to me...

The QR code I scanned is a grabpay QR but I find it weird that I didn't receive any reward points like I usually do! Then came across in Grab somewhere it said reward points are given to Preferred Merchant with comes with a red (or pink) QR code. So i just wonder is this reason I do not get to earn any reward points?

Weird means I should enjoy reward points since I paid by scanning Grab QR code right? Or I am not entitled because merchant is not a preferred merchant that displays the new red/pink DuitNow QR code?

It's just a small merchant, not those franchise type. Does it matter?

Chat with CS who said will get back to me but not update yet. Oh one more thing is transaction took abit long to complete, and it showed pending at first. Money was deducted but no points rewarded..

This post has been edited by starry-starry: May 29 2021, 09:20 PM