Dear all, the story goes like this:

I've been noticing my home fibre connection having issue for the past few weeks, the ping always spike to 300-400ms every after few seconds, constant packet loss, and highly inconsistent internet connection speed. My current package is 300mbps package, download speed reaching below 100 mbps, as for the upload speed is even more ridiculous, under 10mbps, which suppose to be above 50mbps. I've already lodged a few complaints to Maxis for the past few weeks, they had came to my place and replaced a new router for me, but the problem still persists and they are still investigating the problem, which is absolutely frustrating because I've been using deteriorated connectivity for the past 3 weeks! I unable to play games, stream Youtube smoothly and etc yet I still have to pay full amount of bill.

Now suddenly I realized few weeks ago I received multiple phone call claimed they are calling from TM and would like to check if I am interested in porting out from my current Maxis Fibre plan to UniFi, since I'm still being bounded by Maxis Fibre contract, I rejected the offer without any further enquires. Few days after the phone call, I started having this slow connectivity issue, which makes me wonder if it is possible TM is sabotaging my line? Since to my knowledge Maxis is using the TM's fibre infrastructure.

Maxis also been very slow to resolve my issue, always telling me they are still investigating the issue, I've had enough with them and decided to lodge a complain to MCMC, anyone have experience lodging complain to MCMC? Does this really works?

This post has been edited by Anonymous26: Oct 23 2020, 03:00 PM

Have you tried doing ping & Speedtest directly using LAN instead of WiFi ?
Other than that have you tried switching default ISP DNS to Google DNS ?

This post has been edited by Raymond T.: Oct 23 2020, 02:51 PM

I tried to ping and do the speedtest using both cable and WiFi, both having the same result.
Furthermore, my PS4 is also connected to my Router via Ethernet Cable, I've been consistently getting packet loss from all the multiplayer games, god damn frustrating

This post has been edited by Anonymous26: Oct 23 2020, 02:53 PM

I see, since you mentioned that Maxis has replaced the router so not a big issue with router.
Just curious are you staying high rise or landed

I'm staying highrise, highly likely the issue is caused by congested bandwidth from their part, I noticed the slow connectivity issue is more prominent during peak hour.

This post has been edited by Anonymous26: Oct 23 2020, 02:57 PM

Make a report to MCMC then if u see maxis unable to solve it.

Actually if high rise building got many factors require to concern, sometimes it’s due to building cable having some issue which cause that perks.
If your building is too old sometimes might face this kind of issue which really required good management to upgrade their network cable.

Hey bro,,,im having the same thing also...the funny part is that tm fellow even started the convo by saying are you having connection issues with maxis fiber. I also reject not due to contract but other benefits. Yes playing games really efffected i really thought its the router problem because its the wifi signal keeps dropping...i might try to change that first.

But I thought the responsibility of maintaining network cable should lies on network provider instead of condo/apartment management right?

Did you lodge a complain? Whats their feedback to you?

Try asking at the network forum.

I've also been having ping spikes and packet losses playing World of Tanks Blitz (server in Singapore), but the problems were partially reduced after I changed to the 2.4 GHz AP instead of the 5 GHz.

I think should be both parties JMB & Telco.
Cause previously my office high rise building, I wanted to subscribe to Maxis since I’m using corporate account with Maxis. But the funny part is Maxis & Management seems cannot communicate well or maybe internal politics which required me to pay extra to pull new cable until office unit which cost few k, in the end I just opt for Unifi so straight forward without hassle.
From the POV, TM & Maxis is using same infrastructure but management seems not giving accessibility to maxis 😂

Glad you solved your problem bro, I think ping spikes is normal when you are using 2.4ghz connection, connect to your 5ghz wifi or if possible try to use lan cable for best connectivity.

I see, I think most probably TM also doing something behind the scene. But I have to say, from my experience, UniFi have much better network stability and consistency compare to Maxis. If I have to choose again, I will opted out Maxis Fibre, But TIME fibre still the best.

This post has been edited by Anonymous26: Oct 23 2020, 03:14 PM

Maybe u can ask see your neighbour do they face this kind of issue, if yes then most probably is network infrastructure problem which more people do the complaint action will be taken faster

ALREADY so many have warn in this forum about maxis slow in fixing faults .
how can it be TM s problem when only you are facing the issue

most probably you are having some intermittent contact issues along the line .



This post has been edited by Momo33: Oct 23 2020, 03:48 PM

What I'm asking is the probability TM sabotaging my line, because I rejected their port in offer. Not TM sabotaging all Maxis user

This post has been edited by Anonymous26: Oct 23 2020, 03:50 PM

i just subscribed to maxis fiber last tuesday. Now, the TM modem kaput already, no lights come out from the modem.

Selasa - Jumaat, already got problem. Pakiu TM

If u into gaming should opt for Unifi.

Maxis more for general use like streaming movies and web browsing. Not much serious stuff.

highly unlikely
sales telemarketing and technical teams dont interact .

not sure where you live , the area,

in KV unifi tech team is like 90 % will be on site , the next working day of your complaint .
replacing BTU only takes 30 mins to perform . and you can immediately call the tech to see if he is available.



This post has been edited by Momo33: Oct 23 2020, 04:02 PM

What i meant is i just subscribed to Maxis Fiber just 2 days ago. Today the TM modem rosak already. Just f**king b**dy 2 days only dah buat hal. Is it conspirasi?

It seems you are quite knowledgeable in this field bro, any idea if it is possible my cases is caused by faulty BTU as well? Btw what is BTU? Lol

if the BTU comes in a new box ... then just your luck

just trying to understand ...
what is faulty ... check the LEDS on the BTU . what lighted and what not ?

yes possible ,
but more likely is contact connections , or your data on the maxis system corrupted.
maxis tech should be able to see the error rates on your line and stability .

BTU or fiber modem . is the first box where the fiber is plug in .

i assume you are testing internet speed via a lan to pc connection or ?
cos some issues on the wireless router can also cause this.





This post has been edited by Momo33: Oct 23 2020, 04:20 PM

Contact connections means?? Sorry abit noob in this field As far as I remember, the day when he came to my place for diagnostic, he did use a small tiny device to test my connection, and he told me my line reading is very high, after they change the router, they told me it's back to normal already, but in fact the problem still persist..... Is this possible they just want to snake? even the reading is still high after replacing the router, but they unwillingly doing the extra work.

This post has been edited by Anonymous26: Oct 23 2020, 04:24 PM

the connection is fiber into --- .> BTU/ modem > --- lan cable ..> wireless router.

not sure where / which point they measure ?
not sure what you mean by high . high error ? or

if you have spare LAN cables try replace the LAn cable s .
try test speed using wireless AC band only . . hope you have a good phone

I think they insert something into my BTU, what they told me is high reading, but I have no clue what they are talking about so I didn't further the question.
Yeah, I already tried to replace cable but still the same issue.
What you mean is to test the speed of my wifi only? disable my network connection or?

my guess is they use a BERT bit error rate tester to the BTU.
if not within specs then you have a bad line coming in .

speed on wifi .. is normal standard wifi speed testing ,
use ookla speed test , use AC band 5Ghz band , use a latest phone . disable nothing .

Yes, I'm quite certain they are using that BERT bit error rate tester you talking about, the funny part is, they said the reading back to normal after replacing the router. Does the router itself caused error reading in BERT? Doesn't seems possible right? Most likely they just want to snake, lazy to do the extra work

I've been noticing my home fibre connection having issue for the past few weeks, the ping always spike to 300-400ms every after few seconds, constant packet loss, and highly inconsistent internet connection speed. My current package is 300mbps package, download speed reaching below 100 mbps, as for the upload speed is even more ridiculous, under 10mbps, which suppose to be above 50mbps.




for this speed test are you using ookla to a local server . ?
what ping time s and speed you get . it should be stable.

test on pc ?
test on phone ?

your problem is strange , try to localise where its coming from first . in your house .

I tested on both my pc and phone, while using ookla speed test, the ping have no issue at 12ms, but packet loss at 2-3%, because my issue is the ping will spike every after few seconds. In order to accurately testing my ping, I used this website
https://www.meter.net/ping-test/

This is 1 of the test result, as you can see from the result, the ping will spike to 250+ms range

i am on unifi using your link to test . tested 3 time s. about the same .

2020-10-23 17:26Singapore - Singapore:
min: 41 ms
avg: 42.6 ms
max: 58 ms

ping dont effect internet speed .

Any idea what could be happened to my internet? damn, the ping is unbearable during gaming session, and the speed is slow sometimes watch youtube pun susah, haiz

i will try getting a better wireless router first . since you have 300 Mbps plan. sure need a good router.

Tapi use cable pun same issue, so i doubt router is the culprit, btw thanks for the insight bro. Best for me to wait for feedback from Maxis, if nxt week still cannot solve, I will lodge a complain to MCMC

This post has been edited by Anonymous26: Oct 23 2020, 05:49 PM

use maxis fiber only if you are willing to change the provided extremely shitty router to a better one

This always works

take reading from the tiang, test the fiber cable reading. any numbers above 30, ask him to replug a new head.

If the your speed is slow during peak hours but normal at off-peak hours like early morning then it is congestion problem. Nothing you can do about it except switch over to Unifi.

How can I take such reading?

Even Maxis themselves also unable to solve this issue? Wth? Can’t they provide extra bandwidth?

i better hope so, over last weekend i just changed from unifi to maxis for one of my property, and i've been hearing a huge disparity in review, those say good - never had problem, super speed & those say bad - avoid it like covid.

we'll see... we'll see

Maxis is a more profit oriented company than TMNet. That's why I still stick to TMNet even after numerous promotions by Maxis to urge me to change.

If you are not getting the bandwidth you paid for you can complain to MCMC. I think they have certain guidelines on telco meeting declared bandwidths.

End up how ur issue solved?

There’s a bigger problem. Someone is leaking your data out. Hence you’re getting unsolicited call from TM.