From my understanding, anyone with Unifi coverage can now subscribe to digi fibre. Can anyone share the actual modem and router provided? How is the connection look like? Is it same with Unifi or maxis?

Thanks

This post has been edited by mhwee: Oct 6 2020, 06:53 PM

I wonder if that's the same for DIGI for TIME Fibre availability too as they had an agreement earlier of the year I think.

make it no need vlan can be the selling point

If the 800 mbps plan drop to RM200/month I will subscribe IMMEDIATELY.

Yes their plans are the same across all networks not only TIME, but also TNB Allo's latest network.

Similar to Maxis the prices for their plans are same across all available networks to prevent consumers of accusing them of unfair practices.

I already applied their 500MBps plan.. until now still ding dong.. I terminated my Unifi last month (last day on 26th sept. Unifi user since 2011 VIP5). TM already "clear" me from anything related to Unifi but Digi said I still have acc with them.. WTH digi..

I also think to sub Celcom Home fiber but celcom fiber at semenanjung only max 100Mbps right now..

tm didn't counter offer when you terminate?

they offer 42" TV lol.. wth

They offer the tv at no additional cost, just renew contract?

of cos need to renew contract..thats why i cont terminate lol..not worth it..

This post has been edited by Sabenarian: Oct 7 2020, 03:38 PM

What package were you subscribed to and how much was the bill?
I'm on 800Mbps@RM229
If TM offer to give me a decent 42" tv for free just by renewing my contract, I'd take it

Im from VIP5.. turbo-ed to 100Mbps@RM149 (RM157.95).. If you can see, im charged premium for 100Mbps package just becos im existing user..

if im at your package with that price of cos i will stay as well , unless TIME 1Gbps is available.

This post has been edited by Sabenarian: Oct 7 2020, 04:47 PM

TM termination needs 1 month cooling period before your account will be totally deleted from system. You should have use switching method instead of terminating. It is just like MNP and will take 10 to 15 days for porting and installation to complete.

Same as you, I'm from UniFi lite 10mbps paying RM149 previously with add-on for calls. When I want to switch provider, TMpoint staff have a lengthy talk with me to counter offer me, by reducing the price to RM129, same as current 100mbps pricing with free calls.
And then regarding the contract part, I told them if they are going to renew my contract to 24 months, might as well I continue switching to other operator since they are same pricing for 100mbps. End up he decided against renewing my contract.

Now if there is any better deal i can switch anytime.

So far still no one subscribes to digi fibre in west malaysia?

I really wish their pricing could be more competitive especially 100mbps, since they do not have VOIP like Maxis and TM.

They have free 3 months subs right? I dono about peninsular, but in KK i saw their promo during my visit their store last Saturday

I did request to port out to "Green" isp. bcos for RM149 in their package get 300Mbps already.. during agreed date, 19th Sept 2020, their guy come to install/ configure the modem then "realised" that my modem can support max 100Mbps only. Im very angry la because when I ask last time, they said can support up to 800Mbps.. They ask me to wait another 2 weeks to get new modem.

after marah kaw kaw them on the phone and email, i decided not to continue with team Green.

atm using unifi air and Yoodo with my B818 263..enough la for now. only band38 is strong at my house..


This post has been edited by Sabenarian: Oct 8 2020, 11:56 AM

Rimbayu areas only can take the slowest package. WTF!?!?

It's not the green man fault if the BTU cannot support more than 100mbps. The Modem is provided by TM and TM have to change it to a newer one. Maybe since you are porting out TM do not bother to change so that you will complain slow speed after signing with new provider.

The modem is provisioned and supplied by TM since you're on TM HSBB infra. The reason why it only supports 100M is because your current fibre modem is already obsolete.

But I'm wondering why the TM side needs 2 weeks to swap a fibre modem(ONT)??
Why would they need so many days when everything is already setup at your place.

Yes i know TM provide the modem to team green. But i still blame team green becos I already remind them regarding my modem (never change from 2011)..
and always the reply is "yes, your current hardware can support up to 800Mbps, we already check bla bla.. dont worry"

If my modem need to be replaced, they must have the new modem available before confirmed installation date with me. wasting my time. The duration between the day I submitted the registration form + walk in to TM point + cooling period to my installation date is weeks. they should have enough time to prepare.

checked online, many people also kena like this. imagine if you apply for annual leave but suddenly thing like this happen.

This post has been edited by Sabenarian: Oct 8 2020, 02:54 PM

You must understand that the line which enters your premise right up to the fibre modem(ONT) is not the responsibility of the retail ISP(Maxis, DiGi and Celcom).

It is TM Wholesale who is the HSBB fibre network owner's responsibility to ensure that the fibre modem port that is able to service the retail ISP's router that provides you the subscription service you choose.

When you do a line availability check before you subscribe to a retail ISP's plan it relies on TM's supplied info to ensure that it's up to date and current.TM's supplied info says your line can support upto 800Mbps but they are the only one who knows that the fibre modem only has 100Mbps port how? Maxis doesn't handle or keep records of their fibre modem/port inventory, that isn't their responsibility as a retail service provider not wholesale active network provider as with TM.

"They" can only be refer to TM Wholesale themselves as they're the ones who provision your line upto the fibre modem port in your house.
Maxis's and the other retail ISP's role is only to provide you their customized router and a login account to access their network.They can't do anything more than that beyond their own supplied router.

If the TM's technician themselves malas to come and replace the modem for you what are you going to do? As you can see the Maxis's installer helped you to call them, what did they answer? 2 Weeks only la I come. Maxis could have called them earlier when you mentioned but they don't want to layan.

Who you want to blame?

This post has been edited by Candy12: Oct 8 2020, 08:34 PM

are you green team staff @Candy12?

actually I have a chronology that too long to share here.. so I still blame green team..

according to digi, the reason they cant proceed with my order because my address status is "pending installation" by other ISP.

I called green team today (they are MIA for so long, no call, not reply my email for so long), asking them to "release" my address so other ISP can come in to do the installation.

You need to call MCMC to come and intervene. No point playing with unresponsive CS.

Why the sudden outrage?

Nope, I'm not a green team staff. Sorry wrong guess there for you. As mentioned by above reply too you need MCMC to intervene and sort it out with the wholesale network provider which is TM.

Not sure why are you asking the green team to release your address for other ISPs to come in when they have no rights to touch anything beyond their own customized router. The fibre modem port provisioning and lines beyond that are all TM's property.

This post has been edited by Candy12: Oct 8 2020, 10:12 PM

I dont know but in my case, yes green team is the one who reponsible. They try again to pursuade me last nite (CS from FOS department), ask me to wait for them to speed up the process.

I said I cant longer wait. Enough is enough.. Even their CS (the one that answering 1-800-xx-xxxx) agreed, based on my RF no, the installation should finished long time ago.

Green man should have release the line now that TM has given them the line to provide internet service. Likewise if you switch from green to TM, if green did not release your line will TM just come and install?
Call MCMC at 1800-188030 and report.

The line right until the fibre modem port is the responsibility of TM wholesale service to provision.

Whole problem is about the TM fibre modem(BTU) which doesn't have a gigabit port to service a 300Mbps line which maxes out at 100Mbps when connected to the retail ISP's router.

Green man already did what is required on their end which is a ready 300M account to support such speed but TM Wholesale side refuses to replace/swap the correct modem for the subscriber. Whose fault?

Well, Digi Broadband @ RM90 for 50mbps looks better than TM's one at RM89. Just wonder whether it's worth the hassle or not.

Terms and conditions unclear on P2P for broadband. Just silent but there's restriction on the mobile plan.

This post has been edited by agewisdom: Oct 10 2020, 12:31 AM

Both telcos fault. They can't blame consumer want to run away if both cannot do their corporat to corporat communication and servicing customer well. As consumer we paid for the service and whatever shit that is on the telco side, they have to sort it out.

so which means if the place not cover by unifi then Digi broadband will not available as well? am I right?

Not necessary. Digi do rent from Time and TNB as well if not mistaken. But if your area have Time coverage then think no more. Just subscribe to Time.

This post has been edited by YoungMan: Jan 24 2021, 05:23 PM

the broadband same with maxis come with house phone number? or just internet?

Digi fibre do not come with house phone number. Maxis has house phone number.

Any subscriber whom have use this Digi Fibre broadband mind to share more on how the speed and stability.

The previous Digi Home Fibre is identical to current Digi Internet Freedom?

anyone using DIgi fiber ?.. can give any input ? good or not

thanks

Anyone can confirm they provide public IP to their home customers or just like Celcom you'll have to be assigned with private IP(NAT)?

My area don't have Time yet only Digi fiber... Any feedback? Smooth while playing games?

Asking in this thread, anyone using Digi Fibre and can share your experience about it?

I'm pissed off by Unifi's bundle this bundle that. I have been paying for what I do not want due to contract. Since my contract ended, I want to change but they say I need to renew contract if want to change plan. Like that I better choose other ISP then. What's the advantage of sticking to Unifi.

I’m using digi fibre so far okay la. 100/month for 2 years. After that maybe 120/month or 130/month can’t recall. Because I’m digi postpaid user too. But sometimes I do feel like although Speedtest is showing 300Mbps it’s slow showing twitter posts but not fb. When I switch to mobile data twitter posts appear normally. I haven’t restart the router. Might restart tomorrow to check if the issue resolves. Other than twitter okay not bad.

Change to own router is better. That Zyxel router have wifi DC sometimes.

Wifi dc? Oh I don’t know how to change to own router

Have anyone tried out Mesh with Zyxel router?

Just want to check. currently on Unifi. Do I need to cancel unifi before going to Digi? Or can I port to dig directly?

Do not cancel Unifi but instead use switching method. First go and register for your desire Digi fibre package, inform the agent or Digi store that you switch from Unifi. After register they should give you a transfer ID. Go to TMpoint and submit transfer ID. Also you have to clear your Unifi outstanding bill, the simplest way is to pay for 1 month in advance.
TM will take about 10 days to approve the transfer, after that Digi will contact you for installation. So the whole process takes about 2 weeks to complete.

Just got digi fibre installed at my place in Terengganu today. First appointment they did not send installer, waited and wasted one whole day!. This time (second appointment) Installer from Kuantan came to Terengganu. It seems that there is no installer in Terengganu.

Anyway, I was given Zyxel router and using the previous Unifi modem. Any alternative router to the standard Zyxel one?

Thanks!

Can use any router that support Vlan function. Just need to configure Vlan 629 and username/pw.
For more info you can check out This thread

Thanks!

Can use tplink cctv camera with digi fibre?

Hi. I’m still in contract with digi. But I want to do switching to unifi. What is the process?

I suppose it should be the same. Go register your Unifi plan, tell them you are transferring from Digi. Submit transfer ID to Digi centre, pay penalty as instructed. After that just wait for Digi to release your line to TM for Unifi installation. Final pro-rated bill will be email to you after termination.
Note: I have never done switching within contract, but this should be a rough guide.

Any cons for those who have used digi fibre?

the only pro that I am seeing (at least for me) is the RM90 for 50bmps package

Any con with Digi? Cuz im thinking to switch from Unifi

x2

Just switch to digi from unifi last saturday. So far the speed is okay can reach max 500Mbps.

The line stability so far is okay. Ping or packet drop i dunno coz i'm not a gamer so i don't know how to check. Can torrent also eventho i not set any port forwarding.

Zyxel router i use less than 24 hours. Change to my old router Asus tuf ax3000.

For Digi fibre no land line phone right?

Is Digi fibre giving us public IP ? Anyone knows and can share info ?
Tks.

they don't provide Public IP and wont entertain any request for it.

You may opt for maxis fibre, RM10 per month

or get it for free if subs to unifi 300Mbps and above

This post has been edited by Xanxeviera.: Oct 30 2023, 11:22 AM

yeah, i'm already on M for many years, was thinking to switch over to Digi since they are now sharing the infra and Digi has the 6 mth free promotion for postpaid users .. but if there is no public ip then forget it.. tks for your reply.

Hi, anyone experience service interruption with Digi fibre? It happens to me since Tuesday late afternoon, the AUTH keeps blinking while LINK has is dim.

Worse part is I received no update from Digi even after logging case more than 24 hours... what's wrong with their customer service

This post has been edited by badapple: May 22 2024, 10:45 PM

digi has zero customer service

when i was with their postpaid for a month if i needed anything done id just message the celcom whatsapp number and ask them to get digi to call or email me

digi and customer service? seems not exists at all... best you make skmm aduan..

Anyone faced the issue of after free speed upgrade and it auto renew for another 24 months? As well as price increase as well.

They auto upgrade my plan to higher speed with higher pay and renew my contract without my knowing at all.

This post has been edited by PowerGadget: May 29 2024, 12:39 PM